Total 6 Senior Executive Customer Experience Manager job vacancies in Bayan Baru

This position is entitled for an attractive commission scheme, apply to find out more!

Responsibilities: 

• To maintain & expand relationship with existing customers; 
• To identify & develop new markets for products & services; 
• To participate in the development and implementation of all activities carried out to achieve sales objectives; 
• To possess/ acquire vital product & process knowledge needed in order to propose solutions to meet customer’s expectation.
• To prepare quotations, proposals, presentations, reports and other sales related documents; 
• To interact with all functional departments to insure customer satisfaction; 
• To perform other duties as assigned. 
  
  

Requirements: 

• Candidate must possess minimum a Diploma / Bachelor's Degree in Engineering
• Minimum 5 years working experience in SMT, PCBA, Semiconductor or related industries. 
• Experience in sales will have an advantage; 
• Able to perform multi-task, work under pressure and tight schedule; 
• Superior outgoing personality, responsible, pro-active, motivated and assertive characters are required; 
• Possess own transport and willing to travel; 
• Good command of English & Bahasa Malaysia & Mandarin (written and spoken);
• Preferably those who are in their late 25s or early 35s.

該職位享有誘人的佣金計劃，申請了解更多！

職責：

• 維持及擴大與現有客戶的關係；
• 識別和開發產品和服務的新市場；
• 參與制定和實施為實現銷售目標而進行的所有活動；
• 擁有/獲得所需的重要產品和流程知識，以便提出滿足客戶期望的解決方案。
• 準備報價、提案、簡報、報告和其他銷售相關文件；
• 與各職能部門互動，確保顧客滿意度；
• 履行指定的其他職責。
  
  

要求：

• 候選人必須至少擁有工程學文憑/學士學位
• 至少 5 年 SMT、PCBA、半導體或相關產業工作經驗。
• 有銷售經驗者優先；
• 能夠同時執行多項任務，能夠承受壓力和時間緊迫的工作；
• 個性開朗，有責任心，積極主動，積極進取，有主見；
• 擁有自己的交通工具並願意出差；
• 良好的英語、馬來語和華語能力（書面和口語）；
• 最好是 25 歲末或 35 歲出頭的人。

Jobs Scope:

Assisting workshop manager in overseeing day-to-day operations
Scheduling, coordinating, and supervising the activities of workshop personnel
Interact with customers to understand their service and repair needs, provide cost estimates, and address any concerns or questions they may have
Ensure that customers receive excellent service and that their vehicles are returned to them in a timely manner
Assist with administrative tasks such as maintaining records of work performed, preparing reports, and processing invoices and payments

Job Type: Full-time
Salary: From RM2,500.00 per month

Schedule: Day shift
 
Ability to commute/relocate: Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)
 

Experience: Commercial Truck related industry: 1 year (Preferred)

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

職位範圍：

協助車間經理監督日常運作
安排、協調和監督車間人員的活動
與客戶互動，了解他們的服務和維修需求，提供成本估算，並解決他們可能有的任何疑慮或問題
確保客戶獲得優質服務並及時歸還車輛
協助執行管理任務，例如維護所執行工作的記錄、準備報告以及處理發票和付款

工作類型：全職
薪水：每月 RM2,500.00 起

班次：白班

通勤/搬遷能力：新山：在開始工作之前可靠地通勤或計劃搬遷（首選）

經驗：商用卡車相關行業：1年（優先）

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化

We are looking for a motivated, dynamic Customer Development Executive - Outdoor Account Management to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and sales incentives
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial (M) Sdn Bhd 

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang

We are looking for a motivated, dynamic Customer Care Executive (Indoor Sales) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.

In this role you will be responsible for:

• The candidate will play an active role in renewals and retaining customers & to achieve sales target given
• By providing excellent after sales service and regular communication between the customer and the Company
• Work closely with other team members to provide strong team representation in meeting customer’s expectations
• Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling/cross selling
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care environment
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Good communication skills and has the ability to communicate fluently on the phone
• Call centre experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to prioritise tasks with effective time management
• Good understanding of Business clients in your designated locations

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Ability to reach & exceed up selling targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and incentives
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address:

Rentokil Initial Kota Kinabalu

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang