Total 88 Cash Management Officer job vacancies in Kuala Lumpur Sentral

Responsibilities:

• Develop trust relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics.

Requirements:

• Proven experience as key account position.
• Familarity in marketing/event and providing solutions based on market demand.
• Excellent communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Good organizational skills.
• Proficient in problem-solving and negotiation.
• Possess own transport.
• Possess at least a Bachelor's Degree in Marketing, Event or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Personal development opportunities

Job Responsibilities:

• Attending general inquiries, complaints, comments, and feedback from customers via live chat, phone, and email
• Provide accurate information and assistance in a professional matter to customers.
• Respond to all customers’ requests in an accurate and timely manner.
• Document call center processes and FAQs, and work on continuous process improvement.
• Manage feedback or complaints and liaise with backend support to resolve issues
• Tracking and documenting customer data and service issues
• Exceed customers’ expectations in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements

Job Requirements:

• Must possess at least a Certificate, Diploma, or Bachelor's degree in any field (Fresh graduates are encouraged to apply)
• Able to work in the morning shift. 
• Good listening, interpersonal, organizational skills & customer service orientation
• Adaptability, initiative & stress tolerance
• Attention to detail and accuracy
• Possess a service-oriented mindset with excellent telephone etiquette
• Good verbal and written communication in Bahasa Melayu/ English
• Motivated, driven, and energetic work ethic
• Strength in communication and competence in consulting and giving accurate directions to customers.
• Positive and serving attitude, professionalism, patience, friendliness, and engagement toward customers

Perks & Benefits

• Medical subsidy 
• Monthly call incentive 
• Annual Performance Bonus 
• Monthly attendance incentive RM200

工作職責：

• 透過即時聊天、電話和電子郵件處理客戶的一般查詢、投訴、評論和回饋
• 為客戶提供準確的資訊和專業的幫助。
• 準確、及時地回應所有客戶的請求。
• 記錄呼叫中心流程和常見問題解答，並致力於持續流程改善。
• 管理回饋或投訴並與後端支援聯繫以解決問題
• 追蹤和記錄客戶數據和服務問題
• 在客戶服務和準確資訊方面超越客戶的期望
• 團隊合作以實現所需的 KPI 要素

工作要求：

• 必須至少擁有任何領域的證書、文憑或學士學位（鼓勵應屆畢業生申請）
• 能夠從事早班工作。
• 良好的傾聽、人際互動、組織能力與客戶服務導向
• 適應力、主動性和抗壓性
• 注重細節和準確性
• 具有以服務為導向的心態和良好的電話禮儀
• 良好的馬來語/英語口頭和書面溝通能力
• 有動力、有動力、充滿活力的職業道德
• 溝通能力強，提供客戶諮詢和準確指導的能力。
• 積極的服務態度、專業、耐心、友善和對客戶的參與

津貼和福利

• 醫療補助
• 每月通話獎勵
• 年度績效獎金
• 每月出席獎勵 RM200

Role & Responsibilities;

Assist to effectively manage customer relationships and in developing and executing strategies that improve customer engagement and retention, increase sales, and enhance the overall customer experience.

Job scope;

• Assist in developing and executing the overall CRM strategy for the company.-Yearly planning.

-Data Management

• Manage customer data, ensuring that it is accurate and up-to-date in the CRM system.
• Manage members contact information, purchase history & behaviour, warranty and preferences.
• Segment customers based on their demographics, purchasing behavior, and travel preferences, which could be used to personalize marketing and communication efforts.

-Report & Analysis

• Create and maintain reports that analyze customer data and provide insights to the CRM team.
• Analyze sales data to identify trends, such as popular product lines or peak travel seasons, which could inform future marketing and sales strategies (refer to No.1 – CRM planning)
• Analyse data to ensure promotional /marketing campaign effectiveness.

-Customer Service

• Provide high quality & support to customers, answering their queries and resolving any issues they may have.
• Provide excellent customer service by addressing their complaints in a timely and effective manner.
• Improve member satisfaction.

-Feedback collection

• Collect feedback from customer/member through surveys or other means to identify areas for improvement and to understand customer satisfaction levels. This information can be used to improve product offerings and customer service.

-Communication and Campaigns

• Manage communication with customers through sms, whatsapp, email, direct mail, and other channels (refers to many channels such as video in FB, instagram, tiktok & more)
• Plan and execute “marketing” campaigns that are targeted at specific customer/member segments and also specific seasonal campaign/Event plan needed.

-Loyalty Programs

• Assist in the design and implementation of loyalty programs to reward and retain customers, such as offering discounts, free luggage, free gift with repeat purchases & more.
• Explore a possibility of collaborating with others companies, partnership to lets members to enjoy others benefit as part of their loyalty program rewards.

-Any other adhoc projects assigned.

Requirement And Qualifications;

• Minimum 2 years of relevant / CRM Management & Marketing experience (customer retention/loyalty)
• Good communication skills (Prefer to be able to speak in mandarin, english & malay)

Perks & Benefits

• Bonus
• Annual Leave
• Company Trips
• Medical Claims
• Medical insurance
• EPF contribution
• Socso & EIS contribution 

JOB DESCRIPTIONS

●      Audit recorded calls made by the Recovery teams to ensure that all conversations comply with the Banks' call scripts

●      Audit all documentations as per Banks' regulatory requirements

●      Conduct compliance training for new joiners and existing staff

●      Monitor branches' compliance activities

●      Coordinate Business Continuity Plan tests

●      Perform audit checks on staff's workstations

●      Other ad hoc tasks as assigned by the Head of Department. 

REQUIREMENTS

●      A SPM/Diploma holder in any field.

●      Good written and spoken skills in English and Bahasa Malaysia.

●      Computer literate with proficiency in Microsoft Excel and Word.

●      A team player, meticulous and can work with minimal supervision.

●      Having experience in banking or debt collection/recovery field is an added value.

●      Those with experience in a similar industry are encouraged to apply, however those without experience are welcome to do the same as comprehensive training will be provided.

WHY JOIN US?

●      We have been in the business of debt recovery since year 2003 and have established a nationwide debt recovery network with branches throughout Malaysia.

●      We offer an attractive remuneration package comprising of competitive base salary and allowance.

●      We offer career advancement opportunities aimed at recognising performing staff.

●      We reward performing staff with annual increment and overseas trips.

●      We organize and support weekly sport activities such as futsal and badminton in order to promote a healthy lifestyle among our employees.

●      We emphasize on workplace camaraderie in order to bring about the desired productivity and lasting friendship among our employees.

●      We provide financial assistance and moral support to employees who are in need. 

●      We provide insurance coverage (after one year of service) to employees to relieve their financial burden in the event of bodily injuries and disabilities.

●      Strategic location of our office which is centrally located in Kuala Lumpur, easily accessible and with lots of amenities. (5-min walking distance from LRT (Masjid Jamek/Bandaraya Stations) and KTM (Bank Negara Station) 

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave

工作介紹

● 審核恢復團隊的通話錄音，以確保所有對話均符合銀行的通話腳本

● 依銀行監理要求審核所有文件

● 對新進人員及現有員工進行合規培訓

● 監控分公司的合規活動

● 協調業務連續性計畫測試

● 對員工工作站進行審核檢查

● 部門主管交辦的其他臨時任務。

要求

●任何領域的SPM/文憑持有者。

● 良好的英語和馬來語書面和口語能力。

● 懂電腦，精通Microsoft Excel 和Word。

● 具備團隊合作精神，一絲不苟，能夠在最少的監督下工作。

● 擁有銀行或債務催收/追償領域的經驗是一個附加價值。

● 鼓勵有類似行業經驗者申請，無經驗者也可申請，並提供全面培訓。

為什麼加入我們？

● 我們自2003年開始從事債務追收業務，並建立了全國性的債務追收網絡，分行遍布馬來西亞各地。

● 我們提供具吸引力的薪資待遇，包括有競爭力的底薪和津貼。

● 我們提供職涯發展機會，旨在表揚表現優異的員工。

● 我們透過年度加薪和海外旅行獎勵表現優異的員工。

● 我們每週舉辦和支持五人制足球、羽球等體育活動，以促進員工健康的生活方式。

● 我們強調工作場所的友情，以實現員工之間理想的生產力和持久的友誼。

● 我們為有需要的員工提供經濟援助和精神支持。

● 我們為員工提供保險（服務滿一年後），以減輕員工在發生人身傷害和殘疾時的財務負擔。

● 我們辦公室的地理位置優越，位於吉隆坡市中心，交通便利，設施齊全。 （步行 5 分鐘即可到達 LRT（Masjid Jamek/Bandaraya 站）和 KTM（Bank Negara 站）

津貼和福利

• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 休假

身為資產管理公司的行銷主管，您的角色將涵蓋多種職責，旨在推廣公司的投資產品和服務、提高品牌聲譽以及與各利害關係人保持有效溝通。以下是該工作可能涉及的內容的概述：

1. 制定行銷和溝通策略：

制定符合公司目標和目標受眾的全面行銷和傳播策略。這涉及了解競爭格局、市場趨勢和客戶偏好，以製定有效的計劃。

2、品牌管理：

監督公司品牌形象的管理和發展，確保所有行銷資料和傳播的一致性。這包括維護品牌準則、管理品牌訊息以及培養客戶和投資者的品牌忠誠度。該角色包括採用策略方法來選擇符合公司品牌形象和精英客戶期望的高品質產品。

3. 內容開發：

創建引人注目且資訊豐富的內容對於吸引客戶和投資者至關重要。您將監督簡報投影片、年度/中期報告、概況介紹、每月評論、公司提案、表格、影片和社交媒體貼文等內容的開發。

4、產品推廣：

透過數位行銷、廣告、活動和贊助等各種管道監督公司投資產品和服務的推廣。您的目標是有效傳達產品的價值主張並吸引潛在投資者。

5、市場研究與分析：

進行市場研究以了解投資者偏好、行業趨勢和競爭對手活動對於做出明智的決策至關重要。您將分析市場數據和客戶回饋，以確定成長和創新的機會。

6. 合規性：

確保遵守監管要求和行業標準對於行銷金融產品至關重要。您與法律和合規團隊密切合作，確保行銷資料遵守相關法規和準則。

7. 團隊領導與協作：

領導和激勵行銷和傳播專業人員團隊對於實現部門目標至關重要。您將創造一個協作和創造性的工作環境，鼓勵專業發展，並確保與公司價值觀和目標保持一致。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療、牙科和光學福利
• 健身設施

As the Marketing Head for an asset management company, your role would encompass a diverse range of responsibilities aimed at promoting the company's investment products and services, enhancing brand reputation, and maintaining effective communication with various stakeholders. Here's an overview of what the job might entail:

1. Developing Marketing and Communication Strategies:

To develop comprehensive marketing and communication strategies aligned with the company's goals and target audience. This involves understanding the competitive landscape, market trends, and client preferences to craft effective plans.

2. Brand Management:

To oversee the management and development of the company's brand identity, ensuring consistency across all marketing materials and communications. This includes maintaining brand guidelines, managing brand messaging, and fostering brand loyalty among clients and investors. The role includes a strategic approach to selecting high-quality products that align with the company's brand image and the expectations of your elite clientele.

3. Content Development:

To create compelling and informative content is crucial for engaging clients and investors. You'll oversee the development of content such as presentation slides, annual/interim reports, factsheet, monthly commentaries, corporate proposals, forms, video and social media posts. 

4. Product Promotion:

To oversee the promotion of the company's investment products and services through various channels such as digital marketing, advertising, events, and sponsorships. Your goal is to effectively communicate the value proposition of the products and attract potential investors.

5. Market Research and Analysis:

To conducte market research to understand investor preferences, industry trends, and competitor activities is crucial for making informed decisions. You'll analyze market data and client feedback to identify opportunities for growth and innovation.

6. Compliance:

To ensure compliance with regulatory requirements and industry standards is paramount in marketing financial products. You work closely with the legal and compliance teams to ensure that marketing materials adhere to relevant regulations and guidelines.

7. Team Leadership and Collaboration:

To lead and motivate the team of marketing and communication professionals is critical for achieving departmental goals. You'll foster a collaborative and creative work environment, encourage professional development, and ensure alignment with company values and objectives.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical, dental and optical benefits
• Gym facilities

職責：

• 依照會計原則管理全套帳戶。
• 財務預測和風險分析。
• 現金流管理和稅收。
• 審計財務交易和記錄會計控製程序。
• 跟上金融政策、法規和立法。
• 不時分配的任何其他相關職責。
• 在中期和最終審計期間，您將與外部審計師密切聯繫。
• 當公司設立獨立的人力資源部門時，您將負責協助過渡期間的月末薪資處理。

要求：

• 至少擁有會計學士學位或專業資格（ACCA/CIMA/CA/CPA）。
• 擁有會計或相關領域的豐富工作經驗。
• 深入了解會計和公司財務的原則和程序。
• MS Excel 的高級等級和會計軟體的良好知識。
• 注重細節和保密，組織嚴密，在壓力下運作良好。
• 熟練 SQL、Xero 或 Autocount 軟體是額外優勢。
• 擁有處理餐飲的經驗。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 個人發展機會

Responsibilities:

• Manage full set of accounts following accounting principles.
• Financial forecasting and risk analysis.
• Cash Flow management and taxation.
• Audit financial transactions and document accounting control procedures.
• Keep up with financial policies, regulation and legislation.
• Any other relevant duties as assigned from time to time.
• You will liaise closely with the external auditors during the interim and final audit.
• You will be task to assist in month end payroll processing in transition while the Company setup an indepandant HR department.

Requirements:

• Possess at least a Bachelor's Degree in Accounting or professional qualification (ACCA/CIMA/CA/CPA).
• Proven working experience in accounting or in a relevant field.
• In-depth knowledge of accounting and corporate finance principles and procedures.
• Advance level in MS Excel and good knowledge of accounting software.
• Attention to detail and confidentiality, highly organized and work well under pressure.
• Proficiency in software SQL, Xero or Autocount is added advantage.
• Experience in handling F&B.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal development opportunities

Requirements:

• Candidate must possess at least a Diploma or Degree in any related field.
• At least 2 years’ experience in related field.
• Proficient in MS Word and Excel and/or other property management software.
• Good communication skills in English and Bahasa Malaysia.
• Some knowledge in accounts would be an advantage.

Job Responsibilities 

• To collect outgoings from residents.
• Prepare collection report to be submitted to Head Office.
• To update debtors’ aging and arrange on enforcement i.e, water disconnection, reminders.
• Receive and record service request/ complaint from residents.
• To prepare monthly reports.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave
• Personal development opportunities

要求：

• 至少擁有物業管理/建築或任何其他相關領域的學位，並具有良好的學術成績。
• 熟悉物業管理法 (2013) 以及與物業管理相關的所有其他法案/法規
• 至少 2 年相同相關領域的經驗
• 良好的溝通能力。

職位描述：

• 對操作程序、制度和管理績效的實施進行全面控制。
• 監控服務費、評估費、地租、保險費、水費等帳單的收取
• 管理層可能不時指派的任何其他工作職能。

津貼和福利

• 佣金和獎金
• 醫療保險

要求：

• 候選人必須至少擁有任何相關領域的文憑或學位。
• 至少 2 年相關領域經驗。
• 精通 MS Word 和 Excel 和/或其他物業管理軟體。
• 良好的英語和馬來語溝通能力。
• 具備一些會計知識將是一個優勢。

工作職責

• 收取居民的支出。
• 準備收集報告提交給總部。
• 更新債務人的帳齡並安排執行，即斷水、提醒。
• 接收並記錄居民的服務請求/投訴。
• 準備月度報告。

津貼和福利

• 附近的公共交通
• 醫療保險
• 事假
• 個人發展機會

Requirements:

• Minimum qualification of Degree in Property Management/Building or any other related fields with good academic results.
• Knowledgeable in Strata Management Act (2013) and all other acts / regulations relevant to property management
• At least 2 years’ experience in same related fields
• Good communication skills.

Job Description:

• Overall control on the implementation of operational procedures, system and management performance.
• Monitor collection of billing for service charges, assessment, quit rent, insurance premium, water charges, etc
• Any other job functions that may be assigned by the Management from time to time.

Perks & Benefits

• Commission and bonus
• Medical insurance

- 提供卓越的客戶服務並確保按時交付
- 準備年度和/或定期管理帳目和法定帳目
- 為初級行政人員提供指導並管理工作委派
- 每月主要分類帳、資產負債表和損益表的核對
- 完成管理報告活動，例如分析和對帳報告
- 準備和/或審查每月薪資計算以及相關的月度和年終薪資回報給各個政府機構
- 與審計師和監管機構溝通，並代表客戶回答問題。
- 承擔和監督不時需要的其他臨時專案或職責。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 定期團隊活動
• 公司旅行
• 開放文化
• 個人發展機會