Part of the Managed Services team and as a second level contact for all authorized external clients and internal IT users.
Responsible for providing in-depth second level technic...
Manage and monitor the performance and capacity of network, servers, and services using a variety of tools.
Incident handling and escalation (identifying and responding to fault...
Identify and analyze hardware, software and network-related problems
Troubleshoot and resolve problems whenever possible
Troubleshoot complex issues, via remote access tools, rel...
Manage information technology and computer systems.
Ensure security of data, network access and backup systems.
Determine problematic areas and implement strategic solutions in t...
An integral part of the Managed Services and as a Single point of contact team for all authorized external clients and internal IT users.
Responsible for first line troubleshooti...