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Total 13 jobs in klang

Perks & Benefits

  • EPF,
  • Socso,
  • EIS (will be provided after confirmation
  • Annual Leave,
  • Sick Leave Bonus
Klang, MY
· 2 weeks ago
·
· Junior Executive level
· in the Trading and Distribution industry

Perks & Benefits

  • Casual dress code
  • Personal leave
Klang, MY
· 1 day ago
·
· Senior Executive level
· in the Human Resources Management industry

Company Summary:

Our client is not hiring workers, we are seriously inviting talent to serve and contribute to the company for betterment of industry and community. You must a person who want to make a positive impact to Malaysia logistics industry by driving the safety performance and embrace the best practices. Our client is a business organization minimum hierarchy, we work in environment of corporate system and family culture. As such, we trust each other as family member and guided them with integrated management system.

Job Requirements:

  • Candidate must possess at least SPM/STPM" level Pre-U or Diploma in any discipline 
  • At least 3 year of customer service experience with familiarity in the freight forwarding industry. 
  • Must be able to speak in MANDARIN, mainly deal with China customer
  • Working Location: Bandar Botanic Klang
  • Working hours: 9am-6pm
  • Age Limit: 23-35
  • Gender: Open to all
  • Able to start ASAP

Job Description:

  • Receive the booking from customer assign by HOD.
  • Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOR
  • Provide good communication to customer and internal division bookings and ensure reporting to CS HOD for any critical matter or failure cases or disputed/delayed cases.
  • Opening job, prepare and monitor invoicing till job complete for submission to billing
  • Ensure customer receive the invoice completely.
  • Ensure individual Job task is being fulfilled in term on delivery time and cargo safety.
  • Receive customer feedback and discuss with CS HOD for good action plan to improve the customer service.
  • Monitor closely for all shipments and update lo related parties until shipment arrives POD
  • Record customer complaint to relevant folder and come out with a correction action plan to avoid similar mistake from re-occurrence.
Klang, MY
· 1 day ago
·
· Senior Executive level
· in the Staffing and Recruiting industry

Perks & Benefits

  • Casual dress code
  • Personal leave
Klang, MY
· 3 days ago
·
· Senior Executive level
· in the Human Resources Management industry

Perks & Benefits

  • Casual dress code
  • Medical insurance
  • Personal leave
Klang, MY
· 5 days ago
·
· Senior Executive level
· in the Human Resources Management industry

Perks & Benefits

  • Casual dress code
  • Personal leave
Klang, MY
· 5 days ago
·
· Senior Executive level
· in the Human Resources Management industry

Company Summary:

Our client is not hiring workers, we are seriously inviting talent to serve and contribute to the company for betterment of industry and community. You must a person who want to make a positive impact to Malaysia logistics industry by driving the safety performance and embrace the best practices. Our client is a business organization minimum hierarchy, we work in environment of corporate system and family culture. As such, we trust each other as family member and guided them with integrated management system.

Job Requirements:

  • Candidate must possess at least SPM/STPM" level Pre-U or Diploma in any discipline 
  • At least 3 year of customer service experience with familiarity in the freight forwarding industry. 
  • Must be able to speak in MANDARIN, mainly deal with China customer
  • Working Location: Bandar Botanic Klang
  • Working hours: 9am-6pm
  • Age Limit: 23-35
  • Gender: Open to all
  • Able to start ASAP

Job Description:

  • Receive the booking from customer assign by HOD.
  • Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOR
  • Provide good communication to customer and internal division bookings and ensure reporting to CS HOD for any critical matter or failure cases or disputed/delayed cases.
  • Opening job, prepare and monitor invoicing till job complete for submission to billing
  • Ensure customer receive the invoice completely.
  • Ensure individual Job task is being fulfilled in term on delivery time and cargo safety.
  • Receive customer feedback and discuss with CS HOD for good action plan to improve the customer service.
  • Monitor closely for all shipments and update lo related parties until shipment arrives POD
  • Record customer complaint to relevant folder and come out with a correction action plan to avoid similar mistake from re-occurrence.
Klang, MY
· 5 days ago
·
· Senior Executive level
· in the Staffing and Recruiting industry

Perks & Benefits

  • Casual dress code
  • Personal leave
Klang, MY
· 2 weeks ago
·
· Junior Executive level
· in the Human Resources Management industry

Benefits:

  • Medical Claim
  • Dental Claim
Klang, MY
· 2 weeks ago
·
· Senior Executive level
· in the Staffing and Recruiting industry

Requirements:

  • 1-3 years of relevant experience is required
  • Proficient in the basic knowledge of freight forwarding industry, understanding the operation of Import & Export and custom clearance
  • Strong communication skills, need to be efficient during work and maintain a good relationship with customers
  • Able to handle pressure during work
  • Skillful in using of WORD, EXCEL and other Microsoft Office software
Klang, MY
· 3 weeks ago
·
· Junior Executive level
· in the Staffing and Recruiting industry

Perks & Benefits

  • Casual dress code
  • Medical insurance
  • Personal leave
Klang, MY
· 1 month ago
·
· Junior Executive level
· in the Human Resources Management industry

Requirements:

  • 1-3 years of relevant experience is required
  • Proficient in the basic knowledge of freight forwarding industry, understanding the operation of Import & Export and custom clearance
  • Strong communication skills, need to be efficient during work and maintain a good relationship with customers
  • Able to handle pressure during work
  • Skillful in using of WORD, EXCEL and other Microsoft Office software

 

Applicants who possess relevant experience for the above job are most welcome to apply.  

Please submit your updated resume in MS format by using the APPLY NOW button.

Alternatively, you may also email your resume to ivan.yee@artemismalaysia.com

Our dedicated and approachable Artemis associates will get back to you soon for a confidential discussion.

Please include the following information in your resume:

  • Education background
  • Work experiences in point forms
  • Reason (s) for leaving
  • Current and expected salary
  • Date of availability / Notice period

 

**We regret to inform that only shortlisted candidates would be notified. **

 We wish you all the best in your career search.

 

Ivan Yee
Group Manager
Artemis Solutions (M) Sdn Bhd

 

Klang, MY
· 1 month ago
·
· Junior Executive level
· in the Staffing and Recruiting industry
Job Description - Give customers information about company products and services. - Ensure customer satisfaction and provide professional customer support. - Identi...
Klang, Selangor
· 4 weeks ago
·
· Senior Executive level
· in the Others industry
Browse Job Category
Customer Service

Frequently Asked Questions about Customer Service

What is considered a customer service job?

As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.


Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.

What are the Customer Service Officer role and responsibilities?

The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.

What are the Customer Service Executive responsibilities?

The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.

What does a Customer Service Representative do?

The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.

What are the responsibilities of Customer Service Manager?

The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.

What are the roles and responsibilities of a Call Center Executive?

The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.

What are the Service Desk Analyst role and responsibilities?

The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.

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