Administration and Professional Responsibilities Participate in the administrative and professional responsibilities of the pract.....
Administration and Professional Responsibilities Participate in the administrative and professional responsibilities of the practice team Ensure accurate and legible notes of all consultations and treatments are recorded in the patients journal Ensure the clinical computer system is kept up to date with accurate details recorded Ensure accurate completion of all necessary documentation associated with patient health care Attend and participate in the practice meetings as required Assist in formulation of practice philosophy, strategy and policy To assist in seasonal and special projects as requested e.g. flu campaign To be aware of responsibilities under the Date Protection Act Management of appointment system Ensure total familiarity with all appointment systems, including regular and incidental variations Book appointments and recalls, ensuring sufficient information is recorded to enable retrieval of the medical record Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients Monitor effectiveness of the system and report any problems or variations to the IT Lead(s) Infection Control Maintain high standards of infection control at all times, protecting patients, self and colleagues. This includes appropriate maintenance of the clinical equipment and stock. (Check and monitor equipment eg storage, cleaning schedule, fridge temperature checks, emergency trolley and drug store checks, expiry date checks). Apply infection control measures within the practice according to practice, local and national guidelines. Communication Communicate clearly and effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating. Anticipate barriers to communication and take action to improve communication Maintain effective communication within the practice environment and externally to sustain a high standard, professional approach. Attend and contribute to practice and primary care team meetings. Delivering a quality service Recognise and work within own competence and professional code of conduct as regulated by the NMC Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures. To uphold confidentiality of patient records and practice information. Prioritise, organise and manage own workload in a manner that maintains and promotes quality and meets practice expectations Deliver care according to NSF, NICE guidelines, QOF guidance and evidence-based care Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required Evaluate patients response to health care provision and the effectiveness of care Support and participate in shared learning across the practice and wider organisation Actively participate in the practice significant event procedures. Ensure learning and actions from significant event reviews are implemented and reviewed. Safeguarding: Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients safeguarding health procedures and local guidance Leadership personal and professional development Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model. Undertake mentorship for more junior staff, assessing competence against set standards. Support staff development in order to maximise potential. Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice Support and contribute to the teaching of nursing staff/ medical students/ GP registrars and administration staff as appropriate Work with the partners and practice manager in planning and implementing changes within the area of care and responsibility Contribute to the development of local guidelines, protocols and standards Participate, undertake and support annual staff appraisal. Assess own learning needs and undertake learning as appropriate ensuring clinical portfolio, continued professional development and registration fit for purpose Team working Work as an effective and responsible team member, supporting others and working with the GP Partners, Practice Manager and nursing team exploring the mechanisms to develop new ways of working Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence Create clear referral mechanisms to meet patient need Work effectively with others to clearly define values, direction and policies impacting upon care delivery Discuss, highlight and work with the team to create opportunities to improve patient care Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team Special requirements for the post An ability to use your own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations An understanding and acceptance of your own capabilities and awareness of your own limitations Ability to work without direct supervision and determine your own workload priorities Basic keyboard and computer skills Flexibility of working hours Communication Communicate clearly and effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Maintain effective communication within the practice environment and externally to sustain a high standard, professional approach Attend and contribute to practice and primary care team meetings Contribution to the implementation of services Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect your own work Participate in audit where appropriate Confidentiality Has been acquired by you during, or in the course of your employment, or has otherwise been acquired by you in confidence Is related to patients including their identity, personal information and all of their medical records Belongs to, or is held by Tower Family Healthcare whether stored electronically or otherwise and all details of Tower Family Healthcares premises, information, assets, internal communications, intellectual property, technical systems, projects, operating procedures and finance Relates particularly to Tower family Healthcare, or that of other persons or bodies with whom we have dealings of any sort; and has not been made public by, or with our authority Shall be confidential, and (save in the course of our business or as required by law) you shall not at any time, whether before or after the termination of your employment, disclose such information to any person without our prior written consent. A breach of this clause may be treated as gross misconduct leading to summary dismissal and / or criminal proceedings. Managing information Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes Manage information searches using the internet and local library databases Understand responsibility of self and others to the practice regarding the Data Protection and Freedom of Information Act Collate, analyse and present clinical data and information to the team Equality and diversity You will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manor which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
