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With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
We are looking for a Cloud Solution Architect (CSA) Manager who is passionate about the need for People & Process to enable our customers’ transformation on the Microsoft Cloud. You will lead a team of CSAs leveraging Microsoft Cloud and professional subject matter expertise helping customers achieve business value from their Microsoft investments by focusing on areas such as governance, operations, adoption, FinOps, and more.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
People Management
o Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
o Model and promote a culture of continuous learning, knowledge sharing and community engagement, driving technical readiness, up-skilling, and innovation within your team.
o Care for your team by engaging in skills and capability discussions, understanding each team member''s unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.
Customer Centricity
o Coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success.
o Lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization.
o Engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.
Business Impact
o Analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business.
o Create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects of your practice.
o Manage your team’s performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritisation and decision-making.
Technical Leadership
o Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
o Lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support.
o Coach your team to understand the Support Catalog and how to leverage the offerings
· Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in Microsoft Cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
· 5+ years people management experience of customer-facing teams, including consultant practice managers, services support managers, technical sales managers, and/or technical architect managers.
o OR equivalent experience.
Additional or Preferred Qualifications
Official account of Jobstore.
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Support for Mission Critical (CSA Manager) for ASEAN & GCR. This role is critical in managing the staffing, delivery and readiness of Support for Mission Critical (SfMC) Cloud Solution Architect Engineers in addition to the business accountabilities that underpin this delivery practice.
Leading the ASEAN & GCR Mission Critical team, the CSA Manager holds responsibility for a specialized team of Cloud Solution Architect Engineers with a deep technical expertise that plays a pivotal role in ensuring the successful delivery of Mission Critical enhanced support. Additionally, they will collaborate closely with other Cloud Solution Architect Managers in Asia and globally to maintain consistency in readiness and delivery standards.
The CSA Manager's core focus is on driving the execution of delivery by ensuring the team's preparedness, delivering with precision, optimizing overall utilization, and achieving high levels of customer satisfaction in a cost-effective manner. This role may also involve engagement in pre-sales and planning activities, particularly related to capacity planning and delivery planning.
Furthermore, the CSA Manager will carry some business development responsibilities within the designated geography. This involves collaboration with global blackbelts (GBB), pre-sales architects, and stakeholders from the Customer Success Unit to foster growth and success in the region.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
• Enhances customer satisfaction and boosts service revenue by developing, guiding, and mentoring delivery resources.
• Shapes the staffing process by aligning customer technology requirements with the team's expertise and recruits the appropriate technical talent to meet customer demands.
• Takes charge of and is accountable for achieving Customer delivered hour targets.
• Participates in the Area/Sub resource planning procedures, utilizing insights to adapt or re-skill resources as necessary.
• Promotes visibility at the Area/Sub level regarding Support for Mission Critical offerings and actively supports the review of pipeline and contract renewals.
• Exercises influence and effective management of account teams and customer expectations regarding Mission Critical solutions, leading discussions centred on value.
• Collaborates effectively with customers, including those at the C-level, to comprehend their business objectives and ensure that their investment in Microsoft support yields the desired outcomes.
• Demonstrates effective collaboration across various roles to successfully achieve business objectives.
• Manages overall performance comprehensively, including mentoring, evaluating resource impact, rewards, and more.
• Promotes readiness in both technical and professional roles within their team.
• Identifies and nurtures the strengths of team members, aligning them with the required capabilities, resulting in robust delivery outcomes.
• Maintains fiscal responsibility consistently, staying within budget, and proficiently staffing and leading resources.
• Cultivates an inclusive work environment that fosters cross-group collaboration.
• Conveys a clear vision, business direction, and core priorities within the workgroup.
• Exhibits strong leadership and delivers significant business impact while driving key business initiatives.
• Ensures that Governance activities align with the Support for Mission Critical standards.
A successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically.
• Experience in Support Services.
• Strong people manager/leader with at least 3 years people management experience (required)
• 5+ years’ of industry, support or management consulting experience.
• Strong service delivery, time, project and priority management skills.
• Strong interpersonal skills and the ability to work with customers at the C level.
• Experience with managing critical and complex customer situations or incidents.
• Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.
• Strong interpersonal, presentation and communications skills.
• Education: Bachelor's degree in Business, Computer Science, Information Technology, or related field required (or equivalent experience)
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The Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft’s Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale. We’re looking for a highly driven, motivated marketing and people leader to join our Go-to-Market (GTM) team. This role requires someone who thrives leading a team, acts as a thought leader, develops marketing strategy, and tracks success criteria and performance metrics. The person develops and executes business strategy and tracks the efficacy of plans across the business to drive sustainable growth within and beyond the boundaries of the fiscal year. Leads definition and orchestration of strategic go-to-market (GTM) plans across the business. Drives area/subsidiary leadership through revealing and pursuing long-range, white-space growth opportunities and investment plans, including geographical expansion. To be successful in the role you should be a thoughtful people leader and drive your team development for success through business impact.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Drive Business Performance
Leads Sales Enablement
Champions Product Advocacy
Exemplifies Microsoft Values, Culture, Leadership Principles
Respected People & Organization Leader
GTM Strategy, Planning, and Delivery
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
Microsoft is looking for a Senior Technical Specialist to work with our Operator Partners in Asia to build solutions that encompass the best of Microsoft and telecom technologies, both for our packet core and voice core solutions. The Senior Technical Specialist is a highly technical and a strategic role; accountable for working with Microsoft’s Partners to help develop complex end-to-end Microsoft and telecom solutions, and to accelerate and expand technical enablement execution across our Telecom Partner ecosystem.
In this role, you will own technical enablement strategy and engagement; working directly with Microsoft’s Telecom Partners to identify, qualify, architect, and help develop telco grade solutions. The ideal candidate will have experience in customer/partner facing roles and have demonstrated success leading technical and economic value discussions with senior executives to drive key decisions and implementation. Candidates need to possess the ability to impact and influence customers/partners with a high degree of autonomy, energy, enthusiasm, flexibility, and the drive to help develop solutions that create real and measurable business results.
A thorough understanding of voice and data networking technologies is essential.
The successful candidate will also have the following personal attributes:
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
The Microsoft Cloud for ISVs (MCfISV) team builds platforms & services that enable Independent Software Vendors (ISVs) to transform, innovate and delight their customers. We work with strategic Independent Software Vendors (ISVs) in the Retail & Consumer Goods, Manufacturing, Financial Services, Energy & Healthcare industries and beyond; to not only help them be successful on the Microsoft Cloud but also develop industry specific products that enable and accelerate their customer’s digital transformation.
This Industry ISV Software Engineer role includes the following core responsibilities:
Qualifications
Required/Minimum Qualifications
Additional or Preferred Qualifications
Desired Attributes
Due to the technical breadth of this role, we do not have specific required technical qualifications. It is more important to us that you enjoy, and are capable of, learning new depth skills based on demand! However, some examples of relevant skills that we value include:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Official account of Jobstore.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ business applications transformation on the Microsoft platform. This is a player/coach role accountable for a portfolio of implementation success engagements, including building and nurturing customer executive relationships, maintaining world-class delivery execution rigor, and cultivating expertise, primarily in Japan and across other areas in Asia.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.+
Delivery Portfolio Management
• Manage stakeholder communications with C-level executives on project health, architectural and program management best practices, and change management throughout entire project lifecycle, tailoring communications to the audience, anticipating stakeholder requirements and adapting the plan accordingly.
• Leverage deep implementation expertise to advise customers on risks and opportunities for Dynamics 365 implementation success; proactively mentor and coach project quality advisors to identify risks and opportunities for customers
• Drive initiation for projects of high complexity (e.g., high profile, technically complex, high strategic impact) by driving commitment of delivery resources and aligning resources across workstreams
• Balance needs across projects in challenging situations (e.g., scarce technical resources) and collaborate with other groups (e.g., Partners, Global Delivery Center) on integrated planning and organization of onshore/offshore projects.
• Orchestrate and oversee a broad range of project metrics. Proactively ensure adherence to key performance indicators (KPIs) and provide strategic direction to drive success and adapts to high-impact changes throughout project lifecycle.
• Establish formal rhythms to ensure tracking and maintenance of customer deliverables and collect and report status with all important stakeholders.
Model World-class Delivery Execution Rigor, and Elevate the Skills on the Team
• Lead execution rigor with a high bar for quality and outcomes across a range of delivery capabilities (driving to business outcomes, technical architecture and governance standards, organizational change management).
• Proactively coach and provide shadowing opportunities to build delivery leadership expertise throughout the CSA team
• Identify and contribute to opportunities to improve methodology, tooling, processes and readiness to deliver world-class implementation success engagements
• Identify business requirements for delivery portfolio management dashboards and reporting and drive implementation of those requirements to completion
Build durable, trust-based relationships:
• Trusted advisor with the client C-suite through an in-depth understanding of the client and their expected business outcomes. Actively listen and respectfully challenge to drive the best outcomes.
• Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft''s Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence.
• Partner with Microsoft executive team to expand key relationships.
Business Growth
• Identify opportunities to accelerate and drive consumption and delivery. Proactively identify incremental business on top of existing projects and programs, conduct customer discussions related to next stage proposal and other opportunities.
Required/Minimum Qualifications (RQs/MQs):
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 4+ years experience working as a lead project manager and/or complex program manager
Additional or Preferred Qualifications (PQs)
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies
o OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies
o OR equivalent experience.
• Experience using the Success by Design methodology with customers
• Functional or technical certification in one or more Microsoft Dynamics 365 apps (expert level).
Official account of Jobstore.
Drives Data and Artificial Intelligence consumption with new and existing customers. Identifies market and customer needs and collaborates with internal teams to devise solutions to meet those needs. Orchestrates deals across multiple stakeholder groups including partners. Positions Microsoft solutions in competitive landscape through research and collaboration. Utilizes industry expertise to differentiate Microsoft solutions. Develops and manages pipeline for territory and forecasts resource needs. Meets with customers on site to deepen relationships and solution development.
Sales Execution
· Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create business value for customers. May lead partner integration into account/territory planning and customer engagements. Provides thought leadership.
· Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Lads conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services. Guides others on social selling. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.
· Drives consumption and grow business with existing strategic customers by initiating conversations, guiding others on demos or quotes, and the collaboration with partners or internal teams (e.g., Technical Sales Professionals, Global Black Belts). For licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners. Drives advanced workloads and usage.
· Explores and assesses the needs of strategic/high-potential customers. Articulates business value and long-term implications for customer business. Collaborates with internal teams, partners, and services to lead the proposal or development of solutions that align with customer and Microsoft priorities. Analyzes market trends to identify opportunities for new solutions.
. Proactively builds and governs external stakeholder network and leverages internal partners to engage external stakeholders. Acts as a thought leader and subject matter advisor to the executive-level business decision makers at the customer's/partner's business. Guides others on identifying and engaging decision makers and stakeholders to expand the relationship with customers/partners.
· Develops strategies for driving and closing strategic and/or prioritized opportunities. Collaborates with account teams to ensure alignment with the account strategy and plan. Leads deal execution with the deal teams across the organization. Coaches others on the implementation of close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.
Scaling and Collaboration
· Leads the planning and execution on opportunities with resources and partners to cross-sell and up-sell. Identifies, leverages, and coordinates partners and resources across solution areas. Validates partner solution relevance for customers. Provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and connects the partner ecosystems to scale business results.
· Leads the sales orchestration with internal stakeholders and partners (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.
Technical Expertise
· Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across subsidiaries. Contributes ideas that can be instituted across Microsoft.
· Posts information or speaks at external events, drives conversations with prospective customers/partners as a thought leader across solution areas.
· Leverages and shares competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal. Collaborates with the 'compete' global black belts (GBB) to proactively provide analysis of the competitive landscape in supported solution area. Leads the communication to provide feedback to other teams (e.g., sales, marketing, engineering) on future product trends or sales blocker.
Sales Excellence
· Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
· Reviews feedback report and sets long-term strategies aimed at maintaining levels of client satisfaction. Coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages and/or orchestrates sales and delivery success through the account team and pursuit team.
· Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for strategic accounts across territories.
· Collaborates with extended sales team, partners, and marketing to lead business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business. Acts as a thought leader and clears opinions and perspectives from business analysis.
· Manages the end-to-end business for strategic accounts across the organization. Leads forecasting for accounts and develops a portfolio and territory plan to drive intentional selling with on-strategy engagements in high propensity accounts. Mentors less experienced team members.
· Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Proactively seeks training, including information that adds to the understanding of customers' business, and shares it with team members.
Embody Microsoft culture and values
Required/Minimum Qualifications
· 7+ years technology-related sales or account management experience
o OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience.
Additional or Preferred Qualifications
· 9+ years technology-related sales or account management experience
o OR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience
o OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience.
· 6+ years solution or services sales experience.
Official account of Jobstore.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Azure Application Innovation to join the Customer Success Team. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, platform engineers and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Customer Centricity
Business Impact
Technical Leadership
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
As a Cloud Solution Architect for Microsoft 365 Copilot within the WW Modern Work Solution Area Technical CSA Team (GSA), you will enable customers to achieve ROI on their CoPilot/M365 Stack investment. You will achieve this by operating and driving impact across the customer lifecycle from Deployment through to usage and expansion. This role demands a strong “Learn it” mindset as you will primarily be focused on working with leading edge/emerging technologies in a dynamic customer environment.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Customer Centricity
Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Copilot in M365 App, SharePoint Online, Teams, M365 Apps, Information Governance, Security & Compliance) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
Customer/Partner Insights: Provide feedback & insights from customers/partners to the relevant MS teams, including Product Groups, to enable continuous improvement.
Experience in Customer Success for productivity and business process transformation platforms. Strong technical aptitude and desire to work with both business and IT stakeholders.
Executive Stakeholder Value: Experience in building and maintaining executive-level stakeholder relationships and leading value proposition conversations aligned to customer priorities and outcomes. Ability to interpret and dissect the industry and business priorities of customers.
Business Impact
Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft''s M365 Copilot value proposition and get value from their investment in the Microsoft technology.
Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
Technical Leadership
Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
Business Process Analysis:
Depict customer business processes and prepare for the analysis and improvement of business process performance.
Articulate, demo, and present complex customer concepts to varying audiences, such as BDMs (Business Decision Makers) & ITDMs (Information Technology Decision Makers).
Territory & Pipeline Mgmt.: Experienced in territory management, opportunity qualification, stakeholder communication, and partner engagement, including opportunity and pipeline mgmt. Experience in ensuring customers realize value by consuming technology and services investments.
Collaboration & Community Engagement: Experienced in collaborating in virtual teams to develop and drive M365 Copilot usage opportunities through influence. Identify and document best practices and customer references.
Minimum Qualifications:
Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
Preferred Qualifications:
4+ years experience working in a customer-facing role
OR 4+ years experience working on technical projects.
Deep knowledge of solution architecture, design, implementation, and/or support of Cloud/collaboration/unified environments.
Certification in one or more of the following technologies preferred: Microsoft Azure fundamentals, M365 fundamentals. Cloud Security, Teams Administration, SharePoint Certifications, M365 Copilot fundamentals. PROSCI or Change Management Qualifications.
Business Analysis: Identify business needs and determine solutions to business problems, process improvement, organizational change, or strategic planning and policy development.
Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.
Technical Solution Development: Developing technical solutions and ability to design, customize, or reapply technical solutions based on customer/partner needs or demands.
Foundational-level knowledge of cloud services.
Fluency in SaaS solutions; particularly all Microsoft 365 offerings.
Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions that can span across these solution areas to provide a holistic and end-to-end solution.
Competitive Landscape knowledge of cloud platforms. Understanding of M365 partner ecosystems and the ability to leverage partner solutions to solve customer needs.
Breadth of technical experience and knowledge, with depth / SME in two or more of the following M365 solutions.
SharePoint Online
M365 Copilot
Teams
Windows & Cloud Endpoint
IDM, Information Protection & Compliance.
Governance & Risk Management
Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Presentation skills with a high degree of comfort with both large and small audiences.
Official account of Jobstore.
Being a Surface Sales Specialist in the ASEAN Modern Work team at Microsoft means so much more than selling products to enterprise clients; it means growing your career while surrounded by talented, supportive and inclusive leaders; it means being able to bring your whole self to work and thriving on your own terms. This role will be focused on supporting our Enterprise customers ASEAN including Singapore, Malaysia, Thailand, Philippines and Vietnam.
To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture.
The Impact You’ll be Making
They say you don’t know what you don’t know, which is why our Sales Specialists are so important. With curiosity, a love for technology, and great storytelling abilities, Microsoft Sales Specialists help people around the world uncover the unknown potential of their businesses. They support the likes of global organisations and governments in their mission to make the world a better place and — alongside the whole Microsoft team — are ultimately shaping the future of technology.
We believe everyone has the potential to do great things, even if you don’t fit the “typical” mould of what success looks like (perhaps especially if you don’t fit the stereotype!). To succeed in this role, you need to share our value for our mission, culture, ethical sales, solving complex challenges and building sustainable partnerships with clients. You will also need to have experience:
Sales execution: SKILLED IN building customer networks; driving the implementation of strategies and the collaboration with various stakeholder teams; engaging with C-Suite decision makers showcasing business value to customer outcomes.
Scaling and Collaboration: SKILLED IN identifying and evaluating new & prioritised customer contacts; facilitating and leading internal communication and collaboration by identifying resources and removing barriers.
Technical Expertise: SKILLED IN providing expertise to customers/partner.
Sales Excellence: SKILLED IN leveraging technical and industry expertise, partners, and resources; leading customers to explore business and emerging opportunities; meeting sales targets and operational standards.
Official account of Jobstore.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as Principal Controls Engineer. This is a Singapore based role.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Principal Engineer, you will perform a key role in delivering and managing the critical environment infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
* Ideally the successful candidate will be based in Singapore but can also consider other APAC locations
As a Principal Controls Engineer your key responsiblites are outlined below:
Required Qualifications:
• Bachelor’s degree in related engineering field.
• Professional engineer in the branch of Electrical Engineering with a certificate from their state’s or country’s licensure board
• In-depth knowledge of Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring Systems (BCMS), Programmable Logic Controllers (PLC), Distributed Control Systems (DCS), SCADA Systems and Process Controls.
• In-depth knowledge of open BAS protocols and communications - BACnet, LON, MODBUS, Ethernet, Web-Services, html, and others.
• Candidate must possess strong written and verbal communication skills with attention to details.
• Proficiency in creating and delivering presentations using Microsoft Office Suite, including Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• Proficiency in conducting intricate and data-driven business case analysis to provide robust justification for making technical decisions.
* Ideally the successful candidate will be based in Singapore but can also consider other APAC locations
Experience Required:
• Experience working in mission critical environments that require precise conditions for their operations.
• Minimum 15 years’ experience in mechanical controls engineering, electrical controls engineering or equivalent combination of education and experience in technical discipline specific to HVAC, building automation and EPMS.
• Minimum of 10 years’ experience in consulting engineering, system integration, system manufacturing and/or operation with minimum of 7 years’ experience as lead engineer.
• Strong experience with the operation and maintenance of building cooling and related mechanical systems (HVAC, Chilled Water, DX Refrigerant, Evaporative, and related controls systems).
• Experience with power system analysis and engineering software packages.
• Presented and communicated with C-suite executives at least every quarter.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
· Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Official account of Jobstore.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Global BAS Control Service Engineer.
As a Global BAS Control Service Engineer you act as the subject matter expert of the data center Building Automation (BAS). You will be responsible for application support, service management, troubleshooting, maintenance, upgrades, optimization and security of the control system. You will be required to analyze controls monitoring data to proactively identify issues and provide optimization to controls standards to increase availability, efficiency and sustainability. You will be responsible to manage or support global service of the third party controls vendors, driving improvements to the systems and evaluation of new products. In this role you will be part of the global Datacenter Monitoring and Controls Engineering (DMCE) team, where you can work with a technically diverse team to learn and contribute to many aspects of control systems – execution, telemetry, security, service, operations and optimization. This is a flexible role allowing you to fully work remote.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Global BAS Control Service Engineer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
Required Qualifications:
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
While not required, we also look for the following Preferred Qualifications:
Official account of Jobstore.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Connected Customer Support Experience delivers connected support experiences to our customers to gain and keep their trust.
Our Area Support Lead will be positioned and aligned with our customers as Chief Operating Officers within the account, strategically placed to ensure that we have the appropriate level of engagement to support and drive the customer’s reactive support landscape and improve operational health. As such you will work with some of the world’s largest companies, public sector depts and not for profit organizations pursuing strategic activities, utilizing Microsoft technologies to modernize their business. We create an environment where you can do your best work and build a career both in the Area Support Lead role as well as the wider Microsoft. As your interests and goals evolve, we will enable you to connect you with a diverse, thriving community that can help you grow.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Required Qualifications:
Preferred Qualifications:
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in.
As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.
The Small and Medium Business (SMB) segment within SMC is at the leading edge of growth and transformation. It’s a tremendous growth engine for the company dedicated to bringing the Microsoft cloud to millions of SMB customers worldwide through scalable routes to market, growing revenue, market share and net new customers while enabling a high level of customer and partner experience. The Azure Success Manager focused on Azure in SMB is accountable to the growth of the Azure consumption revenue through a set of key partners in an area. This requires continuous innovation and evolution of our sales engagement strategy, while remaining centered on the customer.
To be successful, you must have a deep understanding of the local market, customer success practices and up-sell/cross-sell motions across services/products and the respective routes to market. You will lead a v-team of key business partners from the partner, sales, technical implementation, and sales operations teams, driving Azure consumption revenue in SMB through the building and development of customer success practices among key partners to help them invest accordingly to address customer needs and accelerate their digital transformation.
Partner Solution Selling
Delivering Partner Success
Drive Customer Success
Sales Performance Growth
Sales Execution
Customer Insights and Satisfaction
Professional
Technical
Has or or willing to attain certification within 6 months
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Official account of Jobstore.
Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love? We are looking for someone to help customers who are undergoing significant changes to the way they work as we continue to shift into a truly hybrid work model. Microsoft is at the forefront of this transformation to come and help organizations rethink aspects of their business in a way that sets them and their people up for success in this new world of work.
Are you insatiably curious? Do you embrace uncertainty, take risks, and learn quickly from your mistakes? Do you collaborate well with others, knowing that better solutions come from working together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to achieve more through technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft?
As Global Black Belt, Modern Work Manager you will be a senior solution sales leader within our enterprise sales organization working with our most important customers and deals. You will lead a virtual team of technical, partner, marketing and engineering resources to advance the sales process and achieve/exceed solution sales and usage/consumption targets for related workloads in your accounts. You will help customers evaluate their applications, recommend solutions that meet their requirements, remove roadblocks to deployment and drive customer satisfaction.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Required/Minimum Qualifications
Additional or Preferred Qualifications
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
If you don't have a Malaysian citizenship, but are living in Malaysia or if you are planning to move to Malaysia and are looking for jobs that can sponsor you, it is up to each individual employer on how it handles international candidates. We encourage you to read our blog post to help provide more information: 7 Easy Steps to Find Jobs in Malaysia As A Foreigner.
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