Total 11 job vacancies by Expedia

Senior Manager, Customer Experience

Are you an experienced B2B operations professional, with a passion for operating within a matrixed organisation and influencing through strong stakeholder management? If you are looking to join a global team (with regional focus on Asia Pacific) to deliver service that differentiates Expedia Group in the travel marketplace, this role is for you.

As the Senior Manager, Partner & Traveller Experience within the Traveller and Partner Servicing Platform (TPSP) organization, you will be accountable for the delivery of business to business (B2B) servicing for our Expedia Partner Solutions (EPS) demand partners across the Asia Pacific Region (APAC). Leading a team of Partner and Traveller Experience Specialists, and working across a highly matrixed organization, you will play a key role in building strong relationships with internal commercial & operational stakeholders and external demand partners, with accountability for the successful delivery of servicing strategy.

What you’ll do:

• Accountability to help define & deliver APAC service strategy for both A2A and CDS operations supporting our demand partners:
• Work closely with retail operations to ensure servicing levels are achieved and staffing / quality controls (such as vendor quality calibrations) are in place to meet APAC demand partner network requirements real-time and for future growth
• Manage and audit EPS specific agent processes, agent knowledge base and agent communication processes to ensure efficient and effective service handling
• Help prioritize bugs in accordance with impact to operations and key metrics.
• Drive improvements in escalation management & intent insights across all APAC languages and LOB
• Establish deep understanding of agent tools, processes & policies to support the EPS business.
• Understand regional business norms / trends / competitor landscape to ensure our B2B service proposition is best in class
• Use data to identify efficiencies, customer service segment differentiation, and optimize against contractual obligations
• Stakeholder Management (internal/external) – managing expectations to align with TPSP goals and initiatives to maintain / reduce costs and drive revenue:
• Reduce unnecessary EPS demand partner / commercial account management escalations through root cause analysis, workflow improvements and initiatives to increase operational efficiencies
• Maintain balance between big picture and moving individual issues to conclusion
• Establish reporting needs and business review cadence to meet stakeholder needs
• Develop and maintain formal daily / weekly communications with retail operations, EPS commercial account management, and other internal stakeholders as required, to ensure processes are being followed, reports are being maintained and actions processed
• Utilize current reporting or develop new reporting to monitor cost and revenue to ensure TPSP departmental goals are achieved
• Through analysis, work with retail operations and EPS commercial teams to minimize errors, write offs and fraud
• Where appropriate, support the EPS commercial team in external partner facing forums
• Service Enhancement & Continuous Improvement – leveraging the full suite of TPSP agent tools to drive efficiencies and effectiveness:
• Support prioritization across the EPS & TPSP product portfolio by helping gather accurate tracking and business insights to support business impact sizing
• Use data to establish the most efficient channel to service traveler and agency needs
• Feed key insights to the right department to ensure EPS demand partner / internal stakeholder insights are effectively captured & where appropriate, actioned
• People Management – strong leadership qualities, in alignment with the EG Leadership Agreement values of Include, Grow & Own:
• Sets clear team strategy and goals for the APAC region that align to commercial and TPSP objectives
• Coach & mentor to develop individual & overall team skillset
• Fosters an environment of continuous improvement & growth where individuals are empowered & encouraged to drive self & business improvements
• Recognizes staff potential and guides employees in developing skills by recommending appropriate training and sources of information
• Creates environment for team effectiveness, where strengths are known and built upon and learning is shared to build capacity
• Obtains resources needed to reach individual and team goals
• Prioritizes team morale and productivity, celebrating team accomplishments
• Promotes collaboration among team members. Encourages others to cooperate and coordinate efforts

Who you are:

• 8+ years’ experience in operational B2B customer service, management consulting or corporate strategy, preferably at a travel/ecommerce company. To include 3+ years’ experience in people management
• Fluency in English and one or more of the following languages, Korean, Mandarin, Japanese
• Ability to travel domestically and/or internationally approximately 25% of time
• Experience rolling out operational projects designed to improve productivity and/or drive customer satisfaction
• Ability to work collaboratively in cross-functional team in the heart of a matrixed organization
• Excellent communication, presentation, and interpersonal skills
• Distinctive problem-solving and analytical skills, with impeccable business judgment
• Experience leading complex operational and strategic initiatives
• Demonstrable experience in influencing for success

Business Development Director, Travel Partnerships

The Business Development Director, Travel Partnerships is responsible for developing the regional strategy and deal pipeline - and prospecting, signing, and launching new partnerships. This role requires you to be tenacious, creative, collaborative, and eager to tackle long-term challenges.

The partnerships are long term, high value and complex – so whilst you are motivated by targets, at heart you are a relationship builder and problem solver. You will need the ability to build and cultivate relationships with partners across all levels and functions of their organisation; quickly assess the commercial potential of each opportunity; and lead all facets of structuring, negotiating, and closing partnerships. Internally, your success will depend on your ability to develop and leverage strong cross functional partnerships – a highly collaborative approach is a must!

Expedia® Private Label Solutions (PLS) brings the power of Expedia Group to thousands of partners around the world. As Expedia Group’s team focused on building 360 strategic partnerships with key travel companies across the globe, our mission is to create new B2B partnership opportunities and work relentlessly to fuel our partners’ growth. Across the travel sector, we provide partners with the innovative technology, high quality travel supply - spanning lodgings, air, car hire and activities – and best in class rates and availabilities they need to gain a competitive edge.

By offering partners the flexibility to use our products in the way that best suits their business – whether that’s a fully-customizable solution through our APIs, a white label or co-branded template solution or agent booking and service tools – we give them even more opportunities to build the perfect experience for their travellers.

What you’ll do:

• Develop a detailed understanding of Expedia’s products and technology, and strategically and enthusiastically convey these solutions to potential partners
• Track and evaluate partner technology requirements and work with product and technical teams to influence product roadmap prioritisation to deliver to market needs
• Collaborate cross-functionally to work through complex deals with multiple variables, terms, and product requirements
• Conduct detailed quantitative and qualitative analysis to assess viability of potential new business and channel opportunities
• Evaluate connectivity options to amplify necessary distribution channels to penetrate new market opportunities
• Lead deal structuring, commercial negotiations, and drive the contract process in a thorough and efficient manner
• Attend and be the voice of Private Label Solutions (PLS) for our travel partners at relevant industry conferences and events
• Establish positive relationships within Expedia’s supply and operational functions to help operationalize new strategic partnerships

Who you are:

• Bachelor’s degree in a related field; or equivalent related professional experience
• 8+ years of relevant work experience in business development and partnerships in the technology or internet sector
• Strong English Communication skills
• Travel industry experience (especially in airlines industry) , and previous experience with travel technology products and operations strongly preferred
• Demonstrated ability to manage through a long sales cycle or project from start-to-finish
• Relationship builder and cultivator, who assumes good intent and brings positivity to collaborative problem solving
• Capable of handling multiple priorities with a high degree of flexibility and accountability
• Experience creating and negotiating complex commercial models
• Strong critical thinking, and problem-solving skills; able to navigate new and uncharted opportunities or problems with curiosity and boldness
• Effective listening and consultative selling skills
• Excellent communication and public speaking skills, including the creation and presentation of proposals to senior level executives; excellent business writing skills with strong attention to detail
• Ability to travel (c25% of time) and flexible working hours

Senior Manager, Traveller & Partner Experience – Asia Pacific (APAC) Region

Are you an experienced B2B operations professional, with a passion for operating within a matrixed organisation and influencing through strong stakeholder management? If you are looking to join a global team (with regional focus on Asia Pacific) to deliver service that differentiates Expedia Group in the travel marketplace, this role is for you.

As the Senior Manager, Partner & Traveller Experience within the Traveller and Partner Servicing Platform (TPSP) organization, you will be accountable for the delivery of business to business (B2B) servicing for our Expedia Partner Solutions (EPS) demand partners across the Asia Pacific Region (APAC). Leading a team of Partner and Traveller Experience Specialists, and working across a highly matrixed organization, you will play a key role in building strong relationships with internal commercial & operational stakeholders and external demand partners, with accountability for the successful delivery of servicing strategy.

What you’ll do:

• Accountability to help define & deliver APAC service strategy for both A2A and CDS operations supporting our demand partners:
• Work closely with retail operations to ensure servicing levels are achieved and staffing / quality controls (such as vendor quality calibrations) are in place to meet APAC demand partner network requirements real-time and for future growth
• Manage and audit EPS specific agent processes, agent knowledge base and agent communication processes to ensure efficient and effective service handling
• Help prioritize bugs in accordance with impact to operations and key metrics.
• Drive improvements in escalation management & intent insights across all APAC languages and LOB
• Establish deep understanding of agent tools, processes & policies to support the EPS business.
• Understand regional business norms / trends / competitor landscape to ensure our B2B service proposition is best in class
• Use data to identify efficiencies, customer service segment differentiation, and optimize against contractual obligations
• Stakeholder Management (internal/external) – managing expectations to align with TPSP goals and initiatives to maintain / reduce costs and drive revenue:
• Reduce unnecessary EPS demand partner / commercial account management escalations through root cause analysis, workflow improvements and initiatives to increase operational efficiencies
• Maintain balance between big picture and moving individual issues to conclusion
• Establish reporting needs and business review cadence to meet stakeholder needs
• Develop and maintain formal daily / weekly communications with retail operations, EPS commercial account management, and other internal stakeholders as required, to ensure processes are being followed, reports are being maintained and actions processed
• Utilize current reporting or develop new reporting to monitor cost and revenue to ensure TPSP departmental goals are achieved
• Through analysis, work with retail operations and EPS commercial teams to minimize errors, write offs and fraud
• Where appropriate, support the EPS commercial team in external partner facing forums
• Service Enhancement & Continuous Improvement – leveraging the full suite of TPSP agent tools to drive efficiencies and effectiveness:
• Support prioritization across the EPS & TPSP product portfolio by helping gather accurate tracking and business insights to support business impact sizing
• Use data to establish the most efficient channel to service traveler and agency needs
• Feed key insights to the right department to ensure EPS demand partner / internal stakeholder insights are effectively captured & where appropriate, actioned
• People Management – strong leadership qualities, in alignment with the EG Leadership Agreement values of Include, Grow & Own:
• Sets clear team strategy and goals for the APAC region that align to commercial and TPSP objectives
• Coach & mentor to develop individual & overall team skillset
• Fosters an environment of continuous improvement & growth where individuals are empowered & encouraged to drive self & business improvements
• Recognizes staff potential and guides employees in developing skills by recommending appropriate training and sources of information
• Creates environment for team effectiveness, where strengths are known and built upon and learning is shared to build capacity
• Obtains resources needed to reach individual and team goals
• Prioritizes team morale and productivity, celebrating team accomplishments
• Promotes collaboration among team members. Encourages others to cooperate and coordinate efforts

Who you are:

• 8+ years’ experience in operational B2B customer service, management consulting or corporate strategy, preferably at a travel/ecommerce company. To include 3+ years’ experience in people management
• Fluency in English and one or more of the following languages, Korean, Mandarin, Japanese
• Ability to travel domestically and/or internationally approximately 25% of time
• Experience rolling out operational projects designed to improve productivity and/or drive customer satisfaction
• Ability to work collaboratively in cross-functional team in the heart of a matrixed organization
• Excellent communication, presentation, and interpersonal skills
• Distinctive problem-solving and analytical skills, with impeccable business judgment
• Experience leading complex operational and strategic initiatives
• Demonstrable experience in influencing for success

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Sr Finance Analyst Expedia Group is seeking a talented Senior Finance Analyst to join the corporate finance team. This individual will provide analytical support, forecasting, variance analysis and financial modeling. In this role you will develop a strong working knowledge of the business and its relationship to financial performance, serving as a subject matter expert. What you’ll do:Provide analytical support on a project and ad hoc basisDevelop financial updates to managementPartner across multiple stakeholders to understand business drivers Participate in a variety of projects to simplify and automate existing processesContribute to broader team & cross functional deliverables Who you are:3+ years of FP&A experience with increasing responsibilityAnalytic, modeling, forecasting and presentation skillsHigh level intellectual curiosity, strong sense of ownership and passion for deliverySolid interpersonal skills and demonstrated ability to work across levels and functionsResults driven and highly motivated, with the ability to think big and smallAbility to interpret and present data in a visually compelling format to financial and non-financial audiencesPassion for using data to drive better decision-makingComfortable working with ambiguity in a dynamic, fast-paced environmentThe total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits. About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.For further information, and to apply, please visit our website via the “Apply” button below.

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Finance Manager, Strategic Partnerships and Affiliates (SPA) We are seeking a Finance Manager to join the Strategic Partnerships and Affiliates (SPA) Commercial Finance team, balancing both financial operations and business partnering to our Commercial, Strategy and Operations teams. Reporting to the Senior Finance Manager, this position will partner with a range of internal partners across many functions, at all levels and internationally, with significant exposure to senior stakeholders within the SPA business. The SPA organization is a highly energetic and impactful team handling over 5,000 partner relationships across all EG brands. As one of the fastest growing divisions of EG this is a phenomenal opportunity to be part of an exciting journey where you can help support the divisions high growth potential, guiding the SPA commercial teams to maximize growth and profitability while delivering against the divisions strategic vision. What you’ll do: Key partner support for Commercial and Business Development DirectorsCommercial assessment of new and existing partnerships and campaigns to ensure growth and profitability are optimizedProduce Weekly Trading and facilitate trading meetings, using the trends and insights identified to make recommendations to drive partner performanceUtilise your commercial/financial knowledge to help raise business awareness amongst the sales and marketing teamsDevelop materials and provide training and mentoring, as appropriate, to enable them to improve potentialWorking with Analytics, Product and Tech to develop and continuously improve tools, automation and the data behind itProvide commercial insights and analysis to feed into the R&O and monthly GBV forecast processes, driving forecast accuracySupport the Commercial Directors with the quarterly target setting processesKey Point of contact for Accounting for marketing spend accruals. Ensuring controls are maintained and processes are streamlined and subsequently managing the transition of these responsibilities outside of commercial financeSupport Strategic Projects and ad-hoc analysis as needed Who you are: Prior experience within a finance function, preferably commercial finance or FP&ABachelor's degree in Accounting (ACCA, CIMA) or related technical field; or equivalent related professional experienceAbility to lead and influence decisions across various internal functionsStrong modeling skills with the ability to analyze raw data and convert into useful insightsAbility to present data & insights in a visually compelling format to finance and non-finance audiencesHighly organized with the ability to simultaneously manage multiple workstreams across multiple time zonesWork collaboratively and constructively with a range of partners to challenge the status quo, drive positive change and process improvementUnderstanding of Hyperion is beneficialKnowledge of SQL is beneficialThe total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits. About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.For further information, and to apply, please visit our website via the “Apply” button below.

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Disputes Investigator I Are you ready to put your investigative mind to work? Then read on, this position might be the right fit for you! We are a dynamic team of investigators passionate about the review of potential fraud, as well as other drivers for chargebacks. We review these chargebacks to assess the risk involved with the transactions with the goal of preventing chargeback losses. We are looking for a new member of our chargeback team to help in the defense against these losses. Dispute Investigators are primarily responsible for reviewing individual disputes and making decisions based on the information available. We value multifaceted strengths and recognize the importance of individual contributions. Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Are you experienced in research or investigation? Does the prospect of a continually growing job with multiple avenues of approach sound appealing? Are you an individual who has a detailed approach to life and a desire to continue growing and improving? If this sounds like you then the Chargeback Analyst job may be right up your alley! What you’ll do: You will assist the team in identifying fraud, providing a benefit to both the company and our customers.Work independently of other analysts while still chipping into the overall goals of the team and department.You will provide an in-depth analysis of chargebacks in order to evaluate the fraud risk involvedWe want someone to assist with special projects both inside and outside the queue when requiredYou will assist in the identification and reporting of bugs or issues impacting the teamResearch transactional and customer records to link unidentified transactions and chargebacks to known fraudulent activityYou May execute standard SQL database queries to retrieve data and produce standardized reportsMay analyze or assist with the analysis of acquired data and reports to identify new fraudulent activityContinue to grow in skill and understanding of current fraud trendsMay assist with or perform special projects in a timely manner, as requestedMaintains or exceeds required performance standardsPotential outreach with customers, banks, vendors, airlines, and internal business partners to determine the best way to minimize chargeback losses Who you are: Bachelor's in related field preferred; or Equivalent related professional experienceYou have strong communication skills, self-motivation, and results-oriented approach1+ year customer service experience preferred; call center, airline or travel agency experience a plus; previous risk analysis experience is preferredThe ability to self-motivate and strive for improvement both in yourself and those around youProven customer service, organizational, and analytical skillsConfidence in making instinctual decisions with little or no supervisionStrong internet research, Microsoft Office, and overall PC skills; SQL experience is an added benefit The total cash range for this position in Springfield is $39,000.00 to $54,500.00. Employees in this role have the potential to increase their pay up to $62,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. For further information, and to apply, please visit our website via the “Apply” button below.

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Senior Tax Analyst- Controversy & Planning Are you a tax professional seeking your next challenge? Are you eager to apply your tax technical skills to solve new and unique problems? Do you view changes in tax legislation as an opportunity to learn and grow? If so, then consider joining the Tax Team at Expedia Group! Expedia Group has an exciting opportunity to join its Global Indirect Tax Team as aSenior Analyst – U.S. Controversy & Planning. The Global Indirect Tax Team is part of the broader tax department and corporate finance at Expedia Group. What you’ll doControversy– Prepare technical written and data driven responses to state occupancy, sales, use, property, and income tax audit requests and assist the with tax audit managementLegislative– Perform tax research, and support analysis of pending and newly enacted tax legislation, including making recommendations based on Expedia Group priorities and preparing requirements for compliance teamsPlanning –Perform tax research and analysis for potential new business initiatives outlining tax impacts and considerationsTechnology and Automation– Support the evolution of tax technology tools and technology enhancementsControls and Process Transformation– Maintain and prepare audit process documentation and support ongoing audit process transformation while ensuring adherence to controls and policiesMay also perform indirect tax project work as required on a variety of business advisory, financial reporting, and transactional tax data projects Who you areAt least 3+ years of experience in tax with a corporate tax department or public accounting firmBachelor's or Master's in related field; or Equivalent related professional experience   JD or Masters in tax or accounting is a plus, but not requiredExperience with U.S. sales tax or global occupancy tax preferred but not requiredProficient in the use of Microsoft Office, specifically Excel and working with large data setsExcellent verbal and written communication skillsComfortable working with confidential documents, communications, and analyses, and in the context of litigationStrong tax research skillsOrganized and attentive to detailKnowledgeable in basic financial accounting and tax rules, regulations, and concepts and the ability to apply these concepts to various business scenariosCPA license or actively working towards attainment is a plus, but not requiredWorks well independently and in a team environmentSelf-starter and diligent problem solverThe total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits. About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.For further information, and to apply, please visit our website via the “Apply” button below.

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Senior Finance Manager Are you looking to join one of the leading online travel companies in the world? Expedia Group believes travel is a force for good. When we power more travel, we unleash more opportunities to strengthen connections, broaden horizons and bridge divides. Come join our mission to power global travel for everyone, everywhere. Collectively, our brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia Group serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia Group delivers consumer travel demand globally to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies and cruise lines. We are looking for a highly motivated Senior Finance Manager to join the Expedia Group Finance team. In this role you will provide financial management support and partner with leaders throughout EG. You will be a catalyst in influencing the strategic decisions across the business. We will nurture your collaborative approach and will welcome your way of thinking. We value working with globally diverse teams to break down obstacles, be innovative and ensure the financial success of the business and happiness of our travelers! What you'll do:Be an instrumental player in the Brands Organization who supports divisional CFO and key business leadersManage at least one direct reportPartner across EG to develop a deep understanding of business levers, be a thought leader, and drive enterprise strategyFinance lead for MBR, QBR and Board of Directors presentations, along with earning supportEvaluate financial performance for Outlook/Forecasts as well as actual results providing actionable insights and recommendations Who you are:8+ years of finance experience with growing responsibilities; management experience is a plusHigh level of intellectual curiosity that drives sense of ownership and desire for continuous improvementExcellent interpersonal skills and demonstrated ability to work with all levels of managementAdvanced analytic, modeling, forecasting, and presentation skillsResults driven and highly motivated, with the ability to think big and smallAble to lead and influence decisions across various internal functionsPassion for using data to drive better decision-makingComfortable working with ambiguity in a dynamic, fast-paced environmentThe total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits. About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.For further information, and to apply, please visit our website via the “Apply” button below.

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Sr. Financial Analyst Expedia Business Solutions (EBS) is the fast-growing B2B partnership business of Expedia Group. We give our partners access to travel inventory and technology to reach new markets and better serve their customers. We are a global business, working with partners who serve all types of travelers – from airlines, to online travel agencies, to corporate travel management companies and more. The market opportunity is huge, and at EBS we believe that innovation and a great team culture are key to continuing to grow our business and delight our partners. The EBS Controllership team is seeking a creative and collaborative Senior Financial Analyst to support a dynamic and growing business within the EBS portfolio. The EBS Controllership team empowers delivery of EBS organizational and strategic goals through financial intelligence and operational excellence. As part of the EBS Controllership team, you will be responsible for liaising with internal and external partners to support the rapid growth of the B2B business, driving continuous improvement in execution. Additionally, you will serve as a trusted advisor, working closely with Account Managers, Product, Finance, and Technology teams as well as Expedia Group corporate departments (Accounting, Tax, Treasury, Audit, Accounts Payable, and Billing teams). What you'll do: Ensure timely review of contracts and provide pre- and post-implementation supportDesign and implement scalable processes mitigating risksDocument and present program business requirements to key partnersMonitor and guide programs to ensure solutions satisfy defined business requirementsParticipate in and lead month end close processes and duties with in pre-determined timelines and SOX control requirementsExecute the monthly process for payment and partner marketing fee reporting packages in accordance with partner contractsAnalyze results and investigate transaction queriesResearch and analytics to provide solutions and information for partner and internal stakeholder requestsAccountable for SOX documentationRun the annual SOX procedures with internal and external auditorsPerform data analysis to evaluate existing business/operational processes; recommend/design/implement effective and scalable operational, SOX compliant processes and process improvementsPresent complex financial concepts and technical details to non-financial business partners in an easy to understand mannerEstablish strong working relationships with business partners across various teamsReview work prepared by analysts and coordinatorsAd-hoc projects as required Who you are: Bachelor’s degree in related field such as Accounting or Finance or equivalent related professional experience5+ years professional Accounting, Finance or Audit experience, Public Accounting experience is a plusProblem solver with ability to recommend unique solutions to address complex problemsProfessional “can do” work ethic, with the ability to handle many conflicting tasksEstablished at building solid relationships with internal and external partnersExperience working with cross functional teams across domestic and international time zonesReceptive and adaptive to a rapidly changing business environment while maintaining focus on key business goals and objectivesAdvanced Excel skills with experience of handling large and complex data setsExperience building Excel models and reports using complex formulasStrong verbal and written communicationsExperience with the following systems a plus: SQL Teradata, Oracle and Business Objects The total cash range for this position in Springfield is $58,500.00 to $82,000.00. Employees in this role have the potential to increase their pay up to $93,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.  Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.  About Expedia Group  Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.   © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.For further information, and to apply, please visit our website via the “Apply” button below.

The Open Pathways Apprenticeship Programme is designed for talents with disabilities to gain experience in commercial functions within the travel and hospitality industries. At Expedia Group, we are committed to building an open culture where every voice matters, and everyone belongs.

Do you want to power global travel for everyone, everywhere by helping businesses around the world be more successful? Are you ready to bring about industry change and supercharge your career in Expedia for Business (E4B) at a leading travel technology company? Then come and help us to bring people together through travel technology, while exploring a career in Market Management.

In E4B, we manage Expedia Group’s business-to-business (B2B) relationships, ranging from large airlines, hotels, vacation rentals, cruises, car rentals, financial institutions, travel agents and more - which connects partners with all that Expedia Group offers, in pursuit of their goals.

As an Apprentice at Expedia Group, your primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveller base. This role works with lodging partners within their assigned territory to help increase the total number of potential customers in this market. The Market Management team ensures that global travellers always find the most suitable property for their dream trip, and that hotel partners can access Expedia Group’s full breadth of global traveller demand.

The apprenticeship program runs over 12 months, where you’ll be following a program curated for you, participate in on-the-job learning in one of our Market Management teams, with full support and coaching as an Apprentice Associate Market Manager during your time at Expedia Group. The program also offers Apprentices a unique opportunity to engage with our lodging partner as an Apprentice – Commercial Operations for a given duration. This experience is designed to help the Apprentice understand partner needs and product offerings.

Our Hybrid Work Policy means that the expectation is you spend at least 50% of your time in the office. When you are assigned your manager for your program, you will have a check-in with them to learn more about your specific team schedule and hybrid work plan. In case you require any accommodations, please let us know and we will review them on a case-by-case basis, providing reasonable accommodations where possible.

What you'll do:

• Develop and sustain strong partnerships by providing relevant data insights and high-quality consulting services to hotel partners, based on their requirements
• Ensure that partner hotels’ product offerings (content, rates, and availability) are regularly updated and remain effective on Expedia Group sites to positively impact customer growth
• Secure additional lodging rates and availability information over fluctuating demand periods to satisfy traveler needs
• Secure seasonal deals and promotions to support the brands’ merchandising and marketing strategy
• Continuously promote and develop hotel partners’ increased engagement with Expedia Group’s full range of:
  Unique market insights such as partner reports, competitive data, key performance drivers;
  In-house revenue management tools like Rev+;
  Marketing and merchandising opportunities which may be dynamic promotions, packages, member deals or mobile offers, unique market insights such as partner reports, competitive data, key performance drivers; Exclusive brands including Hotwire, Media Solution etc. as potential opportunities;
  Self-service tools (Expedia Partner Central)
• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
• Guide and support Hotel Partners to deliver the best traveler experience
• Promote self-service
• Conduct regular self-learning to improve skills
• Opportunities to visit our hotel partners

Who you are:

• Must be available to commit to the full program dates of 12 months (tentative 19 Feb 2024 – 18 Feb 2025)
• Helpful to have experience in account management, partner/client success, consultative sales, or a related field
• Should have basic proficiency in English Language and passionate about travel
• Must be able to work independently and collaboratively with a diverse team
• Should possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
• Should be able to prioritize and multi-task effectively to achieve targets, goals, and/or strategic objectives set by leadership
• Should be persistent in following up in challenging situations
• Should present ideas and directives clearly and persuasively
• Should be willing to learn/demonstrate analytical skills to address business and partner needs
• Should have a learner mindset to understand the unique value proposition Expedia Group offers to partners
• Should possess a growth mindset to consistently use feedback to improve and drive for results
• Should be a relationship builder and earn the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative working style

What you will get in return:

• Working with an extremely talented team of like-minded individuals who love to travel
• A company that has a strong Mission, Purpose, and Values that contribute to the betterment of our world, to strengthen connections, broaden horizons, and bridge divides.
• A true sense of belonging working for a company that cares about the communities that they are in, both locally, nationally, and globally. Charitable gift matching, initiatives to help others and passionate Inclusion & Diversity groups ensure everyone is heard, respected, and can thrive.
• An exciting and diverse workplace to enjoy, challenges that will develop you and a flexible approach to your work life balance all ensure that you leave every day fulfilled.

Business Development Director, Travel Partnerships

The Business Development Director, Travel Partnerships is responsible for developing the regional strategy and deal pipeline - and prospecting, signing, and launching new partnerships. This role requires you to be tenacious, creative, collaborative, and eager to tackle long-term challenges.

The partnerships are long term, high value and complex – so whilst you are motivated by targets, at heart you are a relationship builder and problem solver. You will need the ability to build and cultivate relationships with partners across all levels and functions of their organisation; quickly assess the commercial potential of each opportunity; and lead all facets of structuring, negotiating, and closing partnerships. Internally, your success will depend on your ability to develop and leverage strong cross functional partnerships – a highly collaborative approach is a must!

Expedia® Private Label Solutions (PLS) brings the power of Expedia Group to thousands of partners around the world. As Expedia Group’s team focused on building 360 strategic partnerships with key travel companies across the globe, our mission is to create new B2B partnership opportunities and work relentlessly to fuel our partners’ growth. Across the travel sector, we provide partners with the innovative technology, high quality travel supply - spanning lodgings, air, car hire and activities – and best in class rates and availabilities they need to gain a competitive edge.

By offering partners the flexibility to use our products in the way that best suits their business – whether that’s a fully-customizable solution through our APIs, a white label or co-branded template solution or agent booking and service tools – we give them even more opportunities to build the perfect experience for their travellers.

What you’ll do:

• Develop a detailed understanding of Expedia’s products and technology, and strategically and enthusiastically convey these solutions to potential partners
• Track and evaluate partner technology requirements and work with product and technical teams to influence product roadmap prioritisation to deliver to market needs
• Collaborate cross-functionally to work through complex deals with multiple variables, terms, and product requirements
• Conduct detailed quantitative and qualitative analysis to assess viability of potential new business and channel opportunities
• Evaluate connectivity options to amplify necessary distribution channels to penetrate new market opportunities
• Lead deal structuring, commercial negotiations, and drive the contract process in a thorough and efficient manner
• Attend and be the voice of Private Label Solutions (PLS) for our travel partners at relevant industry conferences and events
• Establish positive relationships within Expedia’s supply and operational functions to help operationalize new strategic partnerships

Who you are:

• Bachelor’s degree in a related field; or equivalent related professional experience
• 8+ years of relevant work experience in business development and partnerships in the technology or internet sector
• Strong English Communication skills
• Travel industry experience (especially in airlines industry) , and previous experience with travel technology products and operations strongly preferred
• Demonstrated ability to manage through a long sales cycle or project from start-to-finish
• Relationship builder and cultivator, who assumes good intent and brings positivity to collaborative problem solving
• Capable of handling multiple priorities with a high degree of flexibility and accountability
• Experience creating and negotiating complex commercial models
• Strong critical thinking, and problem-solving skills; able to navigate new and uncharted opportunities or problems with curiosity and boldness
• Effective listening and consultative selling skills
• Excellent communication and public speaking skills, including the creation and presentation of proposals to senior level executives; excellent business writing skills with strong attention to detail
• Ability to travel (c25% of time) and flexible working hours