Total 71 job vacancies by DHL

This role will be responsible for the revenue generation, customer development and acquisition of the geographically assigned sales territory (portfolio). You will be expected to develop, service, retain our existing customers as well as acquire new businesses through sales and marketing campaigns.

Your Tasks

• Manage revenue and shipment growth through up-selling and cross-selling tactics to exceed assigned targets.
• Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
• Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
• Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
• Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.
• Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.

What You Bring

• Preferably with prior sales experience in a B2B environment.
• Sales and results-oriented, proactive and possess a positive work attitude.
• Ability to multitask and work under pressure and tight deadlines.
• Possess good spoken and written communication skills.
• Proficient in Microsoft Excel, Word and IT Savvy.
• Diploma or equivalent preferred.

What We Offer

• Strong career support in an international environment.
• Multifarious benefit program.
• Access to comprehensive learning programs.

The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enables service excellence and operational efficiency. The team work closely with the various Business and IT teams, driving change of both a business operations process and IT solution nature.

Key Tasks

• Product Management subject expert
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Software Development cycle participation
• Deployment preparation and support
• Post program implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence direct/indirect team members including project/program work objectives, performance and management where required.
• Support business groups understanding, keeping them interested, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Work with a global, virtual team drawn from Operations, IT and other functions in support of the objectives.
• By fully supporting the program/domain manager, ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Input to the design and development of solutions that meet the programs and/or change requirements. This may include multiple work-streams and projects.
• Provide strong accountability of a specific business process area and the development road map to help achieve both tactical and strategic objectives.

Requirements

• Business Degree qualifications.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including equivalent BA experience
• Exposure to Business process, analysis and testing
• Experience in managing process and requirements development
• Experience across country and regional level with Global Experience preferred.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Well-developed analytical skills with related experience in the use of (preferred) structured methodologies, modelling techniques and tools and / or willingness to adopt new techniques.
• Practical experience of business process analysis, mapping and implementing process change Demonstrable experience in the analysis, design and implementation of business and IT solutions
• Good facilitation skills
• Strong creative thinking and the ability to see the ‘bigger picture’
• Solid communication skills (written and verbal), presenting ideas clearly and effectively to business partners and other project team members.
• Understanding of processes and solutions in international shipment industry with strong business acumen
• Understanding of the principles of change management.
• Continuous improvement methodology experience
• Willing to travel as required

The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enable Global Network Operations to achieve service excellence and operational efficiency.

Role Purpose

The role is to ensure a sound understanding of various project requirements and associated effects of changes to Global Network Operations that support the business in achieving the goals and objectives set. You manage projects in terms of scope, costs, resources, and overall deliver to objectives and goals.

You take strong ownership of a specific business process areas and the development road map to achieve both tactical and strategic objectives. The role combines project/product management skills with subject matter expertise to translate quickly developing business demands into the right IT and business solutions and/or process.

Key Tasks

• Project Management
• Product Management
• Direct (and indirect) team management
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Input to Roadmaps, Portfolio Program Management & Prioritization
• Defining the Plan, Project Management & Prioritization
• Software Development cycle participation
• Deployment preparation and support
• Post project implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence, manage or motivate the direct/indirect team members including project work objectives, performance and management where required.
• Ensure business groups are supportive of identified changes, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Manage a global, virtual team drawn from Operations, IT and other in support of the project objectives.
• Ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Lead and manage the development of solutions that meet the project and/or change requirements. This may include multiple work-streams on a project.
• Take strong ownership of a specific business process area and the development road map to achieve both tactical and strategic objectives.
• Determine organization structure, roles and responsibility and performance targets for the programs.

Requirements

• Professional Project Management certification preferred. (e.g. PRINCE2).
• Business Degree OR equivalent experience.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including 2-3 years’ project/program management
• Exposure to Business process, analysis and testing.
• Experience in managing process and requirements development.
• Experience across country and regional level with Global Experience preferred.
• Good communication skills, presenting ideas clearly and effectively to business partners and other project team members.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Appetite to lead processes design on a global level.
• Develop a culture of quality, service excellence, flexibility and cost consciousness.
• Develop team spirit and multitasking capabilities within the team.

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognizing individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

About the team

Asia Pacific Marketing is a key function within the DHL Supply Chain APAC Growth Team.

Our vision is to drive business growth with customer centric, insight driven and digitally enabled marketing solutions. Always looking for the sweet spot where customer need meets business aspiration, we aim to optimize experiences for customers and prospects across their entire journey with us.

We are offering one exceptional candidate the chance to work as our Assistant Manager, Marketing, Asia Pacific.

Within this role you will develop, lead and direct complex marketing campaigns from brief to execution. You will need to work closely with senior stakeholders across the business to understand their needs and influence their understanding of the role marketing can play in achieving success through the development of effective campaign plans, supported with clear, measurable objectives. You will be required to manage virtual delivery teams made up of global and regional marketers, comms professionals, product and sector experts, giving clear, decisive and thoughtful direction on individual projects and objectives.

Responsibility for the performance of your campaigns rests with you!

Responsibilities

Marketing campaigns

• Champion customer centric, insight driven, digitally enabled marketing
• In charge of designing and delivering regional marketing campaigns; working with stakeholders to define the brief, measurable marketing objectives, plans and deliverables
• Lead virtual teams of regional and local marketers and comms professionals for delivery
• Work with global and cross business unit marketers to leverage assets and align messaging
• Track progress against plan, budget and provide regular reports to key stakeholders
• Manage sector-specific marketing budget

Brand and content creation

• Educate colleagues on the global brand guidelines and processes
• Work with global content team and outsourced partners to ensure our content, assets and messages deliver against individual campaign briefs, as well as support global messaging requirements
• Create and update customer-facing content on our global asset repository
• Work with local and regional subject matter experts for thought leadership content to position DHL in media, industry publications, social and more

Sales partnership

• Promote the use of tools, resources and processes to support growth team efficiency
• Support customer satisfaction, retention and account growth through joint marketing initiatives
• Work with customer's marketing teams on co-branded press releases and marketing efforts

Events and Communications

• Oversee our involvement in industry events and DHL customer events – from assessing suitability of event, target audience, creating thought-leadership content to leads management
• Work with DHL Group corporate communications team to build profiles of key stakeholders in media
• Provide functional teams with guidance on key regional customer communications

Requirements

• 3 to 5 years of experience developing and delivering omni-channel marketing campaigns
• Excellent team player and motivator, prepared to lead from the front and to cheerlead
• Bachelor’s degree in marketing, public relations or related field preferred
• Proven event management experience
• Strong project management, organization and time management skills
• Excellent communication, influencing and negotiation skills
• Experience of working in a global, regional and country environments including virtual, cross-cultural teams will be a plus
• Establish clear, challenging and achievable objectives
• Align resources and the organization within own area of responsibility to achieve objectives
• Regularly review and communicate progress against objectives and adjust as needed
• Champions continuous improvement and innovation
• Adobe Creative Suite knowledge is a plus

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems.

Responsibilities

• Provide system solution that meets customers' requirements
• Manage and implement projects and change requests related to corporate systems
• Provide overall training to AP countries on systems and process deployments
• Convert functional requirement to system requirements, document the EDI specs & involve in testing and implementation activities
• Act as a single point of contact in AP for all training related implementations
• Bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
• Liaise closely with global and regional team to share and develop best practices
• Lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
• Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
• Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
• Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
• Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
• Validate and act as one of the reviewers for regional SOWs and country CWIs
• Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
• Drive best practices and training alignment amongst regions
• Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
• Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
• Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade

Requirements

• Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills
• Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)
• Strong analytical and problem solving skills with ability for quantitative analysis and modeling
• Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
• A positive and contributory attitude and strong team player
• A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
• Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
• Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
• Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and Word
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner
• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk
• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others

Job Purpose

Drive the OFR Operational Key Account Management function for specific customer(s), Product Growth strategy in accordance with Regional and Global OFR Strategy with the objective of achieving optimum growth, profitability and effective use of business assets and human resources.

Be the single point of customer interface for all operational topics including implementation, performance reviews & process improvement, customer service and seeking for improved solutions.

Coordinate with the other functions and countries globally to ensure service delivery in line with customer expectation.

Main Responsibilities

Customer

-Develop key customer relations in collaboration with Commercial and Local Sales teams for senior levels at customer organization

-Undertake key leadership role in top level sales and product development initiatives

-Responsible for managing customer’s requirement on product and process solution/improvement

Global & Regional Product Team

- Work with regional FCL and LCL team to develop OFR product and pricings

- Work with OFR product across all regions to ensure service delivery in line with customer expectations

- Provide leadership in the areas of product and business development for the customer

- Support and co-ordinate the development, implementation and localization of key initiatives and programs for the customer

- Establish KPIs and obtain agreement & commitment from country management

Global & Regional OFR Market

- Be vigilant of market conditions and provide monthly & quarterly updates to customer

Business Process Optimization

- Continuous improvement initiatives to deliver increasing value to the customer

Back Office Functions

- Leverage back office functions to co-ordinate and support operational activities to deliver increased process efficiencies

DHL Divisions – Corporate, other BUs

- Act as the key interface representing DGF Products globally

- Interact with other DHL divisions with regard to OFR product development

Required Skills

• OFR product knowledge including operational excellence
• Change management
• Large account management skills & experience
• New business implementation and KPI measurements
• Innovative & Strategic thinking
• Persuasiveness
• Systematic problem solving
• Negotiation skills
• Communication skills and information sharing
• Business analytics skill
• Project management
• Logistics/Supply Chain Management knowledge (needed in discussions with customers in order to understand requirements and develop solutions)
• Multimodal Product knowledge (Truck, rail, barge, and sea-freight are part of an ocean freight supply chain. An OFR Manager has to understand and manage the Multimodal transport modes and any combination thereof.)
• Legal aspects of forwarding/logistics (e.g., liability transport contracts, customer liability, marine cargo insurance, standard operating terms, claims handling, etc.)

Other Requirements

• Bachelor’s degree or Master’s degree
• Minimum 10 years’ experience in different management positions in a multinational logistics company with operational experience OFR and AFR
• Comprehensive specialist know-how and managerial capabilities gained in long-term front-field work experience

Job Description

• Define product vision, strategy, and roadmap based on business research, customer (internal/external) needs, and competitive analysis.
• Collaborate with cross-functional teams, including business, engineering, and BI/ML, to develop and launch new products or enhancements.
• Conduct audience and process research and analysis to identify customer needs and opportunities for product growth.
• Lead and manage product and project teams to ensure that delivery is up to impact outcomes, time, cost, quality, governance, and satisfaction, as per agreed product roadmaps.
• Prioritize product features and enhancements, working closely with development teams to ensure timely delivery.
• Gather and incorporate feedback from customers, stakeholders, and market trends to continuously improve products.
• Define and lead training and user engagement strategy to ensure solution adoption.
• Responsible for software, hardware, and professional services contracts and budgets.
• Monitors the emergence of new data development technologies and methodologies and where appropriate applies it to the data analytics development process.

Job Requirements

• Advanced degree or equivalent experience in Computer Science, Engineering, or Information Systems.
• 10+ years of experience in Data Analytics.
• 7+ years of experience in Data-intensive product development.
• Proven record of working with analytics, and ML/AI solutions.
• Professional Certification in Agile (preferable).
• Good knowledge of at least one of the functional areas: customer relationships and sales, e-com/freight forwarding/express/logistics operations, and service operations.
• Experience with data modeling principles, DWH.
• Experience with Tableau/ Power BI/ Cognos.
• Experience working Agile and DevOps; familiar with DataOps.
• Understanding of cloud storage, hosting, and computing environments.
• Must be able to work collaboratively with cross-functional cross-geographical teams to analyze and understand business needs.
• Good oral and written English: ready to present to a technical audience.

Role Purpose

The Senior Director of Advanced Analytics is a senior leadership position responsible for leading a team of data scientists, machine learning engineers, and analytics product managers. This role plays a critical role in driving the organization's advanced analytics strategy, leveraging data and technology to extract actionable insights and deliver innovative analytics solutions.

Job Description

• Develop and execute the organization's advanced analytics strategy, aligning it with business objectives.
• Provide strategic guidance and thought leadership in the field of advanced analytics and AI.
• Lead and inspire a diverse team of data scientists, machine learning engineers, and analytics product managers, fostering a collaborative and innovative work environment.
• Oversee the recruitment, hiring, and onboarding of top talent for the advanced analytics team, ensuring a skilled and high-performing team.
• Mentor and develop team members, providing guidance and support to enhance their technical and leadership skills.
• Foster a culture of continuous learning, innovation, and knowledge sharing within the team.
• Collaborate with cross-functional stakeholders to understand business needs and structure a balanced, cross-functional portfolio of advanced analytics solutions.
• Lead the design and execution of complex data analysis, predictive modeling, and machine learning projects to uncover insights and solve business problems.
• Ensure the delivery of high-quality analytics solutions, adhering to timelines, budget, and stakeholder expectations.
• Collaborate with executive leadership to define the vision, roadmap, and priorities for advanced analytics initiatives.
• Communicate the value and impact of advanced analytics to non-technical stakeholders, influencing decision-making and driving adoption.
• Establish and maintain strong relationships with internal and external partners, vendors, and industry experts to leverage best practices and advance analytics capabilities.
• Ensure compliance with relevant data privacy regulations and ethical guidelines in all analytics activities.
• Implement data governance processes and practices to ensure data quality, integrity, and security.
• Stay updated with regulatory changes and industry standards related to advanced analytics and data.

Job Requirements

• Advanced degree or equivalent experience in the quantitative field: Statistics, Mathematics, Computer Science, Engineering, Data Science, or Analytics.
• At least 10 years of multi-disciplined IT experience including:
  - Experience in a large matrixed organization(s), having gained broad expertise managing large, network-wide programs and projects tied to business goals.
  - 10+ years in Data/BI/ML/AI area of expertise
  - 5+ years of experience in a multi-national enterprise
  - Global experience, collaboration, and teaming.
  - Experience in initiating, integrating, and implementing change programs including because of merger and acquisition activity.
• Strong leadership and people management skills, with a proven ability to lead and inspire a diverse team.
• Extensive experience in advanced analytics, data science, and machine learning (ML / AI), with a track record of delivering impactful solutions.
• In-depth knowledge of data analytics techniques, statistical modeling, predictive modeling, and machine learning algorithms.
• Excellent strategic thinking and problem-solving skills, with the ability to translate complex business problems into actionable analytics solutions.
• Exceptional communication and stakeholder management skills, with the ability to influence and collaborate with both technical and non-technical stakeholders.
• Working knowledge of Agile and DataOps.
• Must be able to work collaboratively with cross-functional cross-geographical teams to analyze and understand business needs.
• Good knowledge of at least two functional areas: customer relationships and sales, freight forwarding/express/e-com/logistics operations, pricing, customer service, aviation operations, finance, and billing.

About us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

• Provide inputs to develop IT consulting strategy in line with business strategy and objectives, corporate guidelines and policies
• Lead preparation and execution of IT consulting plans, measures and budgets
• Deliver major consultancy projects/assignments with high business impact
• Lead and solicit customer’s strategic business objectives and technological perspectives, define scope, business processes, projects & schedules
• Prepare and justify project/assignment in terms of context, benefits, options, costs, ROI, risks, dependencies & commitments, before any project is initiated and work with senior stakeholders to define scope for major projects
• Lead delivery of consulting projects/ work packages to ensure they meet business requirements, set quality standards, timelines and budgets
• Direct planning, organize and control project resources and activities, including aspects of utilization, quality, compliance and capability development
• Organize and coordinate technical resources and other resources outside the immediate project team, in order to deliver critical customer projects on time
• Anticipate, identify and resolve design conflicts across dependent projects
• Collaborate with multiple parties including other areas of IT services, business project management functions, project teams, head of subdomains, local and global account management, and external customers to develop new services, influence decision makers on new services and ensure delivery as per customers’ expectations
• Lead provision of specialist knowledge over a range of topics including the role of IT in the business and provide advice and guidance in own areas of expertise influencing the effectiveness of the organization's business
• Analyze complex issues, benchmark, identify opportunities and introduce best practices for IT consulting focusing on increasing effectiveness and efficiency
• Lead the design/solution and complex projects with high visibility across APAC
• Anticipate, identify and resolve design conflicts across dependent projects
• Analyze complex multi country opportunity designs and introduce best practices and reusable solutions focusing on increasing effectiveness and efficiency

Requirements

• 7+ years of experience in warehouse IT solutions’ deployments
• In-depth knowledge of Manhattan Warehouse Management System
• Understanding of operations, warehouse design and customer’s solutions across different industries
• Experience with MHE integration and data analytics
• Ability to balance the needs of individual countries with the goals of regional standardization and alignment with the company's roadmap

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

BUSINESS PERFORMANCE SUPPORT & BUSINESS LEADS GENERATION

• Generate new business leads to Account Managers (e.g. up-selling or cross-selling)
• Contribute to revenue through commercialization of Client Support Services
• Facilitate a unified network and integrated solution proposition during the pre-sales phase
• Support profitability management and planning & forecasting in collaboration with Account Management team

RELATIONSHIP MANAGEMENT

• Act as the Single Point Of Contact to the assigned Service Logistics network customer
• Lead Business Reviews with customers for business continuity and sustainable partnership
• Facilitate alignment between customer’s and DHL’s strategic plans and enhances partnership
• Work with respective Account Managers to ensure execution of Account Plans

PERFORMANCE MANAGEMENT

• Align country’s Ops Performance with global/regional goals
• Ensure consistency and service quality in collaborations with Country Operations
• Govern customer Change Requests to ensure scope management & cost recovery
• Manage customer escalations and drive recovery plans
• Establish and lead account community on a regular basis to deliver operations excellence

CONTINUOUS IMPROVEMENT

• Facilitate Continuous programs in various aspects – operations, systems, financial audits in collaborations with Network Operations
• Share best practices across countries and accounts
• Supports process standardization to attain an operating standard model
• Track and monitor cost savings in collaboration with Network Operations

ACCOUNT MANAGEMENT

• Grow Service Logistics share of wallet for existing customers in the region, focusing on regional account plans, commercial ownership of accounts and regional proposals (RFQ, renewal, commercial CRF) ownership
• Ensure overall commercial ownership of SL account in the region (incl. regional management of Global account)
• Develop pro-active business retention and growth plans that protect/enhance margins and are aligned with key internal stakeholder strategies.
• Accountable for tracking and managing account profitability in line and direct contact with Finance
• Identifies root causes to take direct actions and/or liaise & track other functions to solve account profitability issues
• Contributes to product development by generating ideas and providing commercial expertise during the process
• Continuously review business potential and identify potential business opportunities throughout the customer organization

PEOPLE MANAGEMENT

• Provide mentorship to a team of Client Support Services Managers, Assistant Managers, Analysts
• Act as the next escalation point for customer-related issues and guide CSS Managers / Assistant Managers / Analyst in issues resolution
• Provide OJT / coaching / knowledge sharing to team members

Requirements

• Minimum 8 years Supply Chain/ Logistics, or Distribution experience
• Minimum 5 years Customer Relationship Management background
• Solid understanding of the principles of supply chain management
• Excellent communications skills
• Well developed people management skills; ability to lead and inspire teams to accomplish objectives
• Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic
• Well-structured, change oriented and results focused
• Internationally orientated executive

Reporting to the Senior Manager, Program Delivery, you will drive the definition of solutions, products and applications that are fit for purpose both functionally and technically. In this role, you need to ensure that solutions are delivered with the right technology and best possible design for the given scope. You will be the subject matter expert on product/applications in the portfolio.

Responsibilities:

• To provide project update regularly against project plan to ensure visibility of project progress to ensure project completion in time and on budget.
• Translate business requirements to local business applications.
• To provide technical support to local business applications and liaise with ITS counterpart for EGAP application supports.
• To review the change request, implement and maintain approved local applications and reports according to changing business needs.
• To adhere to change management process.
• Provide requested ad hoc services on application.
• Provide training and advice of core/local applications to users.
• Liaise with third party software/hardware services providers as an extension of software development/support resources.
• To coordinate EGAP and local application deployments.
• To provide guidance and coach junior IT staff.
• To actively track priority service related incidents and ensure root cause analysis is coordinated avoiding recurrence of issues.
• Develop business applications using flexible methodology (SDLC) but ensure quality of deliverable.
• Provide technical support to users based on service level agreement.
• Liaise between ITS and business users by ensuring business and technical information are well received by both parties.
• Provide consultancy and advice with the aim to achieve customer satisfaction

Requirements:

• Degree in Information Services (or equivalent)
• 3-5 years IT and business experience, preferably in logistics industry
• 3 years’ experience with Business or Systems Analysis responsibilities
• Proactive and able to work under pressure and tight deadlines
• Strong teamwork / collaboration skills with good oral and written communication skills
• Broad understanding of business operations

Technical expertise in:

• Knowledge of all DHL core/local applications and expert in some of them (will be an advantage)
• Digitalization skill sets (e.g. Agile, cloud, RPA, analytics, Figma)
• Some knowledge in telecommunications and networking
• In-depth knowledge of system development tools used by DHL (e.g. PHP, ASP.NET, SQL, Java, WebLogic, Crystal Report, Python, C#)
• Latest web technologies
• Some knowledge in business application development life cycle (for Digi projects)

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems.

Responsibilities

• Provide system solution that meets customers' requirements
• Manage and implement projects and change requests related to corporate systems
• Provide overall training to AP countries on systems and process deployments
• Convert functional requirement to system requirements, document the EDI specs & involve in testing and implementation activities
• Act as a single point of contact in AP for all training related implementations
• Bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
• Liaise closely with global and regional team to share and develop best practices
• Lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
• Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
• Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
• Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
• Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
• Validate and act as one of the reviewers for regional SOWs and country CWIs
• Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
• Drive best practices and training alignment amongst regions
• Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
• Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
• Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade

Requirements

• Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills
• Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)
• Strong analytical and problem solving skills with ability for quantitative analysis and modeling
• Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
• A positive and contributory attitude and strong team player
• A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
• Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
• Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
• Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and Word
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner
• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk
• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others

Role Purpose

In addition to applying advanced statistical and machine learning techniques, the Data Scientist takes on additional responsibilities related to team leadership and technology focus. This role requires strong technical expertise and the ability to guide and mentor a team of data scientists.

How will you contribute to the success of DHL?

• Collaborate with stakeholders to define data science strategies, objectives, and priorities.
• Drive the development and deployment of complex predictive models and machine learning algorithms.
• Accountable for data science input into the design, development, and implementation of major solutions, and where necessary methodological direction provided to direct reports.
• Accountable (owns) the completeness and accuracy of the Analytics Requirements.
• Owns the configuration and Implementation of data science models using the agreed technologies components (e.g., Python).
• Able to manage multiple deployments concurrently.
• Ownership of Analytics Quality assurance and testing for solutions within the scope of the domain.
• Lead and manage data scientists assigned within product development, providing technical guidance, mentorship, and performance feedback.
• Communicate data science initiatives and results to senior management and other relevant stakeholders.
• Update the team with the latest advancements in data science technologies and tools and assess their potential impact on the team's work.

Requirements

• Advanced degree or equivalent experience in the quantitative field: Statistics, Mathematics, Computer Science, Engineering, Data Science, or Analytics.
• 4+ years of experience in statistical / ML data modeling and business intelligence/data mining.
• Diverse knowledge of where to apply and how to evaluate results of statistical, machine learning, and data mining techniques.
• Fluency in programming languages\frameworks: SQL, Python, TensorFlow.
• Strong visual design skills used in creating information-dense, easy-to-understand reports and dashboards (with examples): Tableau, MS Power BI, Python, or JavaScript-based visualizations.
• Working knowledge of Agile and DataOps.
• Must be able to work collaboratively with cross-functional cross-geographical teams to analyze and understand business needs.
• Good knowledge of at least two functional areas: customer relationships and sales, freight forwarding/express/e-com/logistics operations, pricing, customer service, aviation operations, finance, and billing.
• Excellent communication and presentation skills (English), including translating technical concepts for non-technical stakeholders.

Role Purpose

Support to implement Business Intelligence, Data Analysis & Digital plans. To identify data science, business intelligence, reporting, and data analysis needs and provide data that is accurate, congruent, reliable, and in line with overall business objectives and needs. Understand, describe, and quantify business processes and translate them into Data analytics needs along with group guidelines and policies.

How will you contribute to the success of DHL?

• Support the execution of data analytics projects by understanding and translating business context and facts into business intelligence and data science needs with little project manager supervision.
• Analysis of the business processes as well as the derivation of problem areas and analytical requirements.
• Interpret the model results in the business context and prepare them for discussions with the business.
• Help deploy solutions across regions and countries.
• Support to implement Business Intelligence, Data Analysis & Digital plans to identify digital automation, business intelligence, reporting, and data analysis needs and provide data that is accurate, congruent, reliable, and in line with overall business objectives and needs, Group guidelines, and policies.
• Support the anchoring of data-driven decisions in operating business through the building up of specialist methodical knowledge and knowledge transfer from completed projects.
• Support identification of new Data Analytics needs and opportunities.
• Contribute to process improvement in the working area.
• Support the definition of project contents, deliverables, and timelines.
• Implement best practices and lessons learned on business analysis and translation to and from data scientists.
• Largely independent preparation and presentation of results and implications of Digital Automation projects.
• Verify the accuracy and plausibility of analytics outcomes and communicate as such.
• Support onboarding of new team members.
• Derive analytical requirements, select, and interpret the results in consultation with the project lead.
• Data ability to gather, analyze, and mine data statistically.

Requirements

• Master's University degree in Business or equivalent work experience.
• With more than 2 years of experience, affinity with BI and Data Science is beneficial.
• At least 5 years experience in business analysis and/or leading (global) projects.
• Experience with project methodologies such as Agile methodology is a plus.
• Innovative, creative mindset Self-motivated, energetic, and enthusiastic.
• Analytical and process thinker with the ability to challenge the status quo effectively and constructively.
• Team player with a can-do attitude, continuously learning, and self-motivated.
• Strong communication skills, both verbal and written.
• Excellent influencing and persuading skills, strong ability to motivate and convince.
• Ability to overcome the complexities involved in changing complex processes, systems, and habits.
• Microsoft Excel and/or Access experience.
• Experience with Power BI is a plus; Python programming skills are a plus.
• Strong interest in Creating Value with Data.

WHO WE ARE

Since 1999, DHL Consulting has been an essential part of the world’s most international company, DHL.

We provide a broad range of management consulting services to all DHL business units and global functions with unparalleled access to top management. For selected clients, we also drive external projects in strategic supply consulting at some of the world’s leading companies.

People are our biggest asset. We look for curious individuals who offer fresh ideas to transform the business of DHL and its customers.

With more than 130 consultants working out of three offices in Germany, Singapore, and the USA, we work on assignments from all over the globe.

WHAT WE DO

DHL Consulting combines business experience and logistics expertise to effectively answer the multifaceted business challenges of DHL Group. Our strategic advisory services help the Group’s businesses to run better, adding value and delivering internal objectivity.

We draw on the collective project experience of DHL Consulting and we leverage the Group’s global wealth of industry-leading research and innovation. In addition, we freely apply industry benchmarks, external case studies, international precedents, and fresh thinking. With our broad understanding of DHL Group, we identify key challenges, develop customized solutions, look beyond specific business areas, and implement change quickly and efficiently. To help the organization stay ahead of the curve, we work on many digitalization projects.

Our professional advice nurtures and enables supply chain evolution for DHL Group customers in a wide range of sectors and industries, including automotive, energy, engineering and manufacturing, life sciences and healthcare, retail, technology and more.

WHAT WE OFFER

Development: We support you with an individual mentor from the management team and a personalized training curriculum, to launch your career at DHL Consulting and later in DHL Group.

Salary: An attractive salary package plus a transparent bonus scheme, based on your performance.

Impact: Work on topics that have long-lasting influences on the business of our parent company (DHL Group) as well as strategic logistics topics for external clients in the private or public sector.

Flexible and modern working: We have a flexible mobile and remote office policy.

Connection: Direct cooperation with top management and early responsibility for your projects.

Office exchange: Interested in what it is like working in Germany or the US? We offer office exchanges so you can find out firsthand.

Atmosphere: Dynamic, cooperative, and international environment that encourages new insights.

Fun: It is not just work work work. We make time to get together and have some fun!

WHAT YOUR ROLE WILL BE

In this exciting role as a Management Consultant within the APAC team, you will be an essential part of our dynamic team. Your responsibilities will include:

• Working collaboratively with colleagues on diverse consulting projects spanning various functional areas such as strategy, finance, HR, IT, and operations.
• Have the opportunity to work on both internal management consulting projects for DHL Group or strategic logistics consulting projects for external customers in the private or public sector.
• Providing your unique perspective as a valued member of our international team that will drive high-impact analyses and recommendations for our customers.
• Working closely with your colleagues, supporting each other to develop new strategies for our customers' business models.
• Taking ownership of your own workstream within a project team, you will have the autonomy and recognition you deserve.
• Embracing your creative thinking to shape innovative business ideas that make a real impact.
• Enjoying open communication and collaboration with top management, ensuring your project work runs efficiently and effectively.
• Using your keen eye for detail and intuition that will help identify structures and processes for optimization.
• Getting ready to shine in one of our Focus Topics (Data Analytics, Future of Work, Future of Operations, Sustainability) or Practice Groups, contributing to our journey to the next level of excellence.

WHAT YOU CAN OFFER

• Excellent analytical, problem-solving and communication skills
• Outstanding academic and professional records
• International work experience or studies abroad
• Fluency in English is required
• An additional Asian Language is a plus
• At least 3 months of relevant practical experience (e.g., consulting or strategy)
• The ability to think of solutions and keep the big picture in mind
• A strategic approach, strong presentation skills, and an international outlook
• Team spirit and an open mind