Total 31 jobs by Brandt Business Services Sdn. Bhd.

Job Summary:

We are looking for an enthusiastic Telesales Officer to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships....

Job Highlights

• Attractive Remuneration, offer up to RM6,000
• Attendance Allowance, Language Allowance, Commission, EPF, SOCSO
• Housing Allowance + Flight Ticket ( for Non-Malaysian)
• Working Hou...

  Job Highlights

  
  

  • Attractive Remuneration, offer up to RM6,000
  • Attendance Allowance, Language Allowance, Commission, EPF, SOCSO
  • Housing Allowance + Flight Ticket ( for Non-Malaysian)
  • Working Hours: 9a.m to 6p.m ( 5 days a week)
  • Work Location: Bangsar South, Kuala Lumpur

  
  

  Employment Status

  
  

  • 12 months Contract under Brandt Business Services
  • 3-month probation period
  • Renewable based on performance.

  
  

  Job Summary

  
  

  • We are hiring Telemarketing Executive for our client which is a global luxury hospitality brand with locations globally.
  • The Telemarketing Executive is responsible for inviting guests to invite attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package.
  • The Telemarketing Executive will represent a global luxury hospitality brand with locations globally in a courteous, enthusiastic, and diligent manner. All guests that are invited on a holiday package preview will be required to attend a 90-minute sales presentation on the benefits of shared ownership. It will be the Telemarketing Executive’s responsibility to ensure that each guest clearly understands the offer and is qualified to attend the presentation.

  
  

  Job Descriptions:

  • Contact potential guests by telephone to sell a discounted holiday package. 
  • Make outbound dials to contact potential guests and meet all efficiency guidelines set forth. 
  • Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked. 
  • Employ an empathetic, listening, problem-solving approach to overcoming objections and persuade the guests to attend the preview presentation. 
  • Support the customer's decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package. 
  • Ensure all guests meet the qualifications and details of the participation of each offer as set forth and ensure timely and accurate documentation of such. 
  • Effectively manage Company assigned leads for maximum conversion to preview presentations. 
  • Perform clerical or other reasonable duties requested by the Telemarketing Team Leader.

  
  

  Job Requirement:

  
  

  • Candidate should possess SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field
  • Experience in doing outbound calls/telesales will be added advantage
  • Both fresh graduates and experienced applicants are welcome to apply
  • Able to work independently in a fast-paced environment
  • Good team player, positive attitude, and eager to learn
  • Fast learner and able to adapt to changes
  • Ability to multi-task, prioritize and manage time effectively
  • Demonstrate teamwork all the time
  • Willing to work under pressure
  • Open for Malaysian & Non-Malaysian, full-time job
  • Excellent customer service skills, including but not limited to, active listening, empathizing, problem-solving, organized, detail-oriented, follow through, and excellent verbal and written communication skills.

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Se...

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Se...

Job Description:

• Primarily act as the interface via various contact channels, setting realistic expectations, resolving refund and product related problems, and providing support to the customer ensuring a high level of satisfaction...

  Job Description:

  
  

  • Primarily act as the interface via various contact channels, setting realistic expectations, resolving refund and product related problems, and providing support to the customer ensuring a high level of satisfaction.
  • Primarily handle inquiries via social media platforms (i.e: Live Chat, Email, Voice, Inbound and Outbound Call) pertaining to orders, refund, payments, shipping, vouchers and etc from both seller and buyer through native channels or through Salesforce
  • This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to users via call-back, email and social media on timely manner
  • Manning of respective escalation queues and backlogs focusing on cases such as Payments, Refund, Cross Border etc
  • To meet Key Performance Indicators (KPI)
  • Provide an effective solution for customer disputes issue
  • To communicate effectively and accurately when communicating with users & stakeholders including updating case details appropriately in the system
  • To take on ad-hoc projects/assignments
  • Undertake any other duties as-and-when assigned by Management.

  
  

  
  

  Job Requirements:

  
  

  • Candidate should possess a SPM/Diploma / Advanced Diploma/Certificate Bachelor Degree or equivalent in any field
  • Fresh graduates are welcome to apply!
  • Preferably Executive specializing in Customer Service or equivalent
  • Preferably at least 1 year of related working experience in a Contact Centre
  • Experience in managing Live chats, emails, voice, inbound calls, outbound calls will be added advantage
  • Both fresh graduates or experienced applicants are welcome
  • Strong communication skills in email, face-to-face conversation, and messenger discussion
  • Good communication skills in English, Malay language for both spoken and written.
  • Business writing skill is mandatory
  • Strong logical thinking and problem-solving skills at all times
  • Able to work independently in a fast-paced environment
  • Good team player, positive attitude and eager to learn
  • Fast learner and able to adapt to changes
  • Ability to multi-task, prioritize and manage time effectively
  • Demonstrate teamwork all the time
  • Willing to work on (24/7) shift, 5 days weekly, 8 hours daily

Job Description:

• Primarily act as the interface via various contact channels, setting realistic expectations, resolving refund and product related problems, and providing support to the customer ensuring a high level of satisfaction...

  Job Description:

  
  

  • Primarily act as the interface via various contact channels, setting realistic expectations, resolving refund and product related problems, and providing support to the customer ensuring a high level of satisfaction.
  • Primarily handle inquiries via social media platforms (i.e: Live Chat, Email, Voice, Inbound and Outbound Call) pertaining to orders, refund, payments, shipping, vouchers and etc from both seller and buyer through native channels or through Salesforce
  • This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to users via call-back, email and social media on timely manner
  • Manning of respective escalation queues and backlogs focusing on cases such as Payments, Refund, Cross Border etc
  • To meet Key Performance Indicators (KPI)
  • Provide an effective solution for customer disputes issue
  • To communicate effectively and accurately when communicating with users & stakeholders including updating case details appropriately in the system
  • To take on ad-hoc projects/assignments
  • Undertake any other duties as-and-when assigned by Management.

  
  

  
  

  Job Requirements:

  
  

  • Candidate should possess a SPM/Diploma / Advanced Diploma/Certificate Bachelor Degree or equivalent in any field
  • Fresh graduates are welcome to apply!
  • Preferably Executive specializing in Customer Service or equivalent
  • Preferably at least 1 year of related working experience in a Contact Centre
  • Experience in managing Live chats, emails, voice, inbound calls, outbound calls will be added advantage
  • Both fresh graduates or experienced applicants are welcome
  • Strong communication skills in email, face-to-face conversation, and messenger discussion
  • Good communication skills in English, Malay language for both spoken and written.
  • Business writing skill is mandatory
  • Strong logical thinking and problem-solving skills at all times
  • Able to work independently in a fast-paced environment
  • Good team player, positive attitude and eager to learn
  • Fast learner and able to adapt to changes
  • Ability to multi-task, prioritize and manage time effectively
  • Demonstrate teamwork all the time
  • Willing to work on (24/7) shift, 5 days weekly, 8 hours daily

Job Responsibilities:

1. The SWAT team functions as a one-stop team to handle all escalated complaint cases that require manager call back. These cases originate from either buyer or seller complaints....

   Job Responsibilities:

    

   1. The SWAT team functions as a one-stop team to handle all escalated complaint cases that require manager call back. These cases originate from either buyer or seller complaints.
   2. Agents in the SWAT team are required to handle high risk cases daily and are required to fully complete handling all cases assigned to them on daily basis.
   3. To resolve these cases, SWAT agents are required to fully comprehend the case history, understand the complaint, and propose suitable solutions to resolve the issue. Agents are required to utilize the Knowledge Base, consult Team Leads and/or seek assistance from internal/external teams to produce solutions.
   4. All cases assigned to the SWAT team need to be resolved by performing an Outbound Call to the buyer or seller. In certain circumstances with supervisor approval, an outbound email is also permitted.
   5. All cases handled by the SWAT agent generate a customer satisfaction (CSAT) survey and this is a mandatory KPI for the agent with a specific target.
   6. SWAT agents are also required to handle any other cases that are assigned to them from time to time.
   7. SWAT agents are required to have excellent written and verbal communication skills while maintaining a high tolerance level, bearing in mind that they are handling escalated and irate customers.
   8. Other necessary prerequisites that are required for this role include a high degree of multi-tasking and flexibility while working in a rotating shift environment and the ability to work in a team towards a common goal.

   
   

   
   

   Job Requirement:

   
   

   • Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
   • Preferably specializing in Customer Service or equivalent
   • Minimum 3 years of contact center experience, mainly in handling manager callbacks and high-risk cases.
   • Ability to handle escalation calls.
   • Resilient and has a strong sense of ownership.
   • Experience in managing Live chats, emails, inbound calls
   • Strong communication skills in email, face-to-face conversation and messenger discussion
   • Good communication skills in English, Malay and Mandarin language for both spoken and written.
   • Business writing skill is mandatory
   • Good typing skill
   • Able to proactively seek and communicate for help
   • Strong logical thinking and problem-solving skills at all times
   • Able to work independently in a fast-paced environment
   • Good team player, positive attitude and eager to learn
   • Fast learner and able to adapt to changes
   • Ability to multi-task, prioritize and manage time effectively
   • Demonstrate teamwork all the time
   • Willing to work on shifts

Job Responsibilites:

• To conduct call-backs on a certain product as per required.
• To upsell/cross-sell products during call-backs.
• To be a service ambassador during call-backs
• To participate in campaigns as pe...

  Job Responsibilites:

  
  

  • To conduct call-backs on a certain product as per required.
  • To upsell/cross-sell products during call-backs.
  • To be a service ambassador during call-backs
  • To participate in campaigns as per requested.

  
  

  
  

  Job Requirements:

  • Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field
  • Preferably Executive specializing in Sales / Marketing or equivalent.
  • Fresh graduates are encouraged to apply
  • Good communication skills in English,Malay,Mandarin language for both spoken and written
  • 10 Contract positions available

  
  

  Job Details:

  Location: Sunway Pinnacle, Bandar Sunway

  Working Days: 5 (Monday to Friday)

  Working Hours: 10am to 7pm

Job Responsibilities

• You must have relevant experience in growing the sales and user base of a software, SAAS or any business/product via Internet Marketing.
• You must be able to propose executable marketing acti...

  Job Responsibilities

  • You must have relevant experience in growing the sales and user base of a software, SAAS or any business/product via Internet Marketing.
  • You must be able to propose executable marketing activities to grow LSIGraph.com during the interview.
  • You must have experience in managing people, agencies, and resources that will contribute to the growth.
  • You must be resourceful, strategic and able to execute marketing directives without supervision.
  • You must be result oriented, as sales and user growth will be your Critical Number.

  
  

  Job Requirements

  • Excellent written and verbal communication skills
  • Experienced in A/B testing, copywriting, sales funnels, and traffic generation Experienced in podcast, YouTube, email marketing and other internet marketing methodologies.
  • Understands SEO and AI
  • At least 2 years of working experience in the related field is preferred for this position.

Job Responsibilities

• Design, sourcing, researching, planning and developing merchandise that contributes to and is consistent with brand identity and business objectives, elevating brand through retail concept.
• ...

  Job Responsibilities

  • Design, sourcing, researching, planning and developing merchandise that contributes to and is consistent with brand identity and business objectives, elevating brand through retail concept.
  • Analyze potential brands to collaborate with the brand product catalogue.
  • Develop creative visual merchandising strategy and manage the execution of store interior/ fixtures, window displays, event environments and special projects.
  • Develop guidelines and creative styling direction for stores and retail partners. Create communication tools for good implementation and consistency of in-store merchandise assortment and presentation.
  • Oversee regional display initiatives and ensure alignment with overall global organizational objectives.
  • Lead team in all aspects of collaboration from the idea phase to execution.
  • Oversee the overall aesthetic and creative look of the store.
  • Liaise closely with merchandising team to ensure the correct product is launched and promoted based on the marketing/merchandising calendar.
  • Work closely with merchandising/operations on respective store planograms. Communicate closely with the marketing team and supports all marketing activities/ campaigns efforts according to the campaign planner.
  • Uphold and maintain company /store standards.
  • Analyse sales figures, customers reactions and market need to anticipate product.

  
  

  Job Requirements

  • Candidates must possess at least a Degree or higher in Marketing or Business or a combination of education and experience in a related field.
  • Preferably 5-8 years of working experience.
  • Enthusiastic, and creative with strong analytical judgement skills.
  • Proficient with design software, especially illustrator, photoshop & etc.
  • Experienced in reputable luxury & streetwear retailers are preferred.

Job Responsibilities

• Lead the marketing team and in house creative team.
• To formulate integrated marketing strategies to achieve business and brand objective.
• Develops and manages both digital and tradit...

  Job Responsibilities

  • Lead the marketing team and in house creative team.
  • To formulate integrated marketing strategies to achieve business and brand objective.
  • Develops and manages both digital and traditional marketing from planning, tracking, timelines and processes from kick-off to execution.
  • Responsible for product management which include managing of product life cycle, forecast, product certification, launching as well as new product development.
  • Lead company marketing event, trade shows, road shows and or exhibitions.
  • To provide support to international market in terms of marketing, branding as well as product development.

  
  

  Job Requirements

  • Candidates must possess at least a Degree or higher in Marketing or equivalent qualifications.
  • A strong track record of 8 years working experience in marketing with a mix of digital marketing, traditional marketing and product management
  • With at least three (3) years of experience as a manager managing marketing team. A good sense of aesthetics and a love for great copy and witty communication
  • Up-to-date with the latest trends and best practices in online marketing and measurement

Job Responsibilities

International E-comm Market Development

• Identify, open and list Offspring brand and products in key international markets, with an initial focus on the SEA region (IND, VN...

  Job Responsibilities

  
  

  International E-comm Market Development

  • Identify, open and list Offspring brand and products in key international markets, with an initial focus on the SEA region (IND, VN, PHL, TH)
  • Negotiate and work with e-commerce platforms to optimize commercial returns Analyze country and market requirements and preparing/managing budgets Develop plans and monitoring progress as well as writing up reports.
  • Conducting research on market trends and how to increase e-commerce sales.

  
  

  E-commerce Growth & Management

  • Create a growth strategy for all e-commerce channels.
  • Manage performance for all e-stores (profitability, traffic growth, conversion rate) Detail out promotional plan and forecast sales with e-commerce KAMs to align with HQ sales forecast.
  • Day-to-day online Operation and reporting.
  • Order Process Operation - daily order processing and monitoring, Customer Service related matters on order/eStore enquiries.
  • Liaise with warehouse and fulfilment partners from end to end. Regional/Management Reporting, presentation for Strategic growth for Online Business.

  
  

  Job Requirements

  • Candidates must possess at least a Degree or higher in Marketing/ Business or any equivalent qualifications.
  • Minimum of 5 years of FMCG experience with direct experience in Sales through Key Account Sales and/or Regional Sales Management and in Category Planning through Sales Revenue/Trade
  • Marketing or Marketing roles. E-Commerce experience preferred. Previous experience with Big 2 (Lazada • and Shopee) e-commerce platforms is a bonus Strong in Presentation Skills & Project Management.
  • Strong Leadership and Teamwork capability.
  • Knowledge of content management systems, Google Analytics, project management software, ecommerce seller store dashboards
  • Proficient in MS Office and marketing software.

Job Responsibilities

• Develop digital marketing strategy to support Sales Department to achieve the sales target.
• Plan and execute SEO/SEM optimization and digital marketing via EDM, google adwords social media (...

  Job Responsibilities

  • Develop digital marketing strategy to support Sales Department to achieve the sales target.
  • Plan and execute SEO/SEM optimization and digital marketing via EDM, google adwords social media (FB, IG, Twitter) and online advertising campaigns on own/third-party platforms.
  • Collaborate with internal teams to create landing pages and optimize user experience.
  • Build and expand social media presence to strengthen brand positioning.
  • Identifies trends and insights in order to propose the right promo based on customer needs.
  • Measure and optimize spending based on performance of the marketing campaigns. i.e. measure number of new visitors, conversion rate, incremental of online sales, etc.
  • Brainstorms new and creative growth strategies through digital marketing. Identifies critical conversion points and bounce rate/drop-off point to optimize sales conversion.
  • Measures and reports performance of all digital marketing campaigns and assesses against ROI and KPIs.

  
  

  Job Requirements

  • Candidates must possess at least a Degree or higher in E-commerce/Marketing /Sales or equivalent qualifications.
  • At least one (1) year working experience in similar roles and industry.
  • Experience in planning and running digital marketing campaigns.

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50-year-old large globally diversified organization that operates with a set s...

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50-year-old large globally diversified organization that operates with a set s...