Description
1. Contribute to the establishment, continuous improvement and maintenance of the Quality Management System (QMS) in ROPU ASKAN by ensuring that all external (e.g. GMP, GDP, GDPMD, GSP, GIP) and internal BI requirements (e.g. Policies, OCS, OCP, ACP) are implemented at ROPU and each OPU, monitored for performance/adherence and improved, if required.
2. Support OPU Commercial Quality (CQ) Managers/Leads, Specialists, Associates and LPCOs) in executing key defined steps in relevant quality processes where such activities are centralized at ROPU.
3. Support the Commercial Quality Strategy for the ROPU together with the Head of Commercial Quality ROPU ASKAN and respective Corporate and ROPU Management.
4. Support the Head of Commercial Quality ROPU ASKAN and Commercial Quality Manager ROPU ASKAN and DMS/LMS Specialist ROPU ASKAN in ensuring appropriate Quality oversight related to GMP and GDP/GDPMD/GSP/GIP in the ROPU including:
• Management of external service providers in all quality relevant aspects during the life cycle of a contract beginning with issuance until termination to ensure local supply and manufacture of products or services with acceptable quality, in full regulatory compliance and in accordance with contractual obligations and BI guidelines.
• Performing GMP/GDP/GDPMD/GSP/GIP audits at suppliers and external partners (qualification and regular audit), including follow-up of CAPAs at 3rd parties.
• Implementing/revising relevant GMP/GDP/GDPMD/GSP/GIP quality systems related to commercial product supply in the ROPU to meet the continual needs of the company and the local authorities and ensure that products and processes/systems are delivered to the customers with a consistent high quality standard and in accordance with BI requirements and the local legislations.
• Knowledge management within ROPU by supporting best practice sharing and ensuring training across the ROPU.
• Efficient implementation of standards within the ROPU by maintaining a common document management system; implementation of OCS, OCPs and further Corporate documents; monitor rollout and by standardization of processes.
• Continual quality and compliance improvement within ROPU by identifying optimization potentials and by monitoring OPU performance via self -inspection/self-assessment program.
• Assume role as ROPU system owner (Local MSO), SME, administrator and key user for relevant Quality Systems (E.g.Investigation, CAPA, change control, and product complaints etc).
5. Support the maintenance of trainings within the electronic training system and management of controlled documents in the electronic document management system for all Business unites, functions, departments and countries within ROPU ASKAN.
6. Support to ensure proper implementation of global procedures related to training and document management for ASKAN and continuous improvement of training and document management system in ROPU ASKAN.
7. Provide support to management/execution of OPU Commercial Quality operation/activties (as needed).
8. Serve as backup-up support for OPU Commercial Quality responsible persons on OPU commercial quality operation/activities (as needed).
9. Provide commercial quality input/support to certain business initiatives, projects, requests as per requirements and established timelines as needed.
10. Take on and/or support any other tasks assigned.
Duties & Responsibilities
• As Local MSO, SME, administrator and key user for Quality System Management and/or supporting:
- Creation and maintenance of relevant quality system for regional/local SOPs/Working Instructions (e.g. write, review, approve, periodic review etc);
- Ensuring that applicable Corporate Procedures are transferred into ROPU or local SOPs/Working Instructions
- Ensuring that training on relevant Quality SOPs/Working Instructions are properly performed and documented before implementation.
- Ensure system records are tracked, updated and closed as per established requirements/timelines.
- Ensure system KPIs are tracked, reported and met as per established requirements/timelines.
- Analyze any significant changes in the GMP/GDP/GDPMD/GSP/GIP environment and identify need for SOP/Working Instructions writing and/or communication to Corporate Quality (Operations Regulatory Intelligence “ORI”).
• Provide to other local MSO, SME, Administrator, and key users for Quality System Management on above activities if needed.
• Provide support to management/execution of OPU Commercial Quality operations/activities (as needed).
• Serve as backup-up support for OPU Commercial Quality responsible persons on OPU commercial quality operation/activities (as needed).
• Present process evaluations and implement agreed changes for continuous improvements to the ROPU Quality Systems and Quality Manual.
• Represent ROPU ASKAN Commercial Quality and act as an interface to Global Corporate/Global Quality Organization; give feedback to Corporate/Global level quality initiatives and take actions to ROPU/OPU levels.
• Represent ROPU ASKAN Commercial Quality team or Head of Commercial Quality ROPU ASKAN to provide input/support for certain business initiatives, projects, requests, matters as per relevant requirements and established timelines as needed.
• Provides consistent global, regional and local business support for LMS through:
- Coordinating global, regional and local assignment process.
- Providing technical expertise (system troubleshooting, advice and assistance to Learners, Curriculum Owners, Line Managers, etc.).
- Promoting best practices in the utilization of LMS.
- Supporting the globally defined training process within ROPU ASKAN.
- Supports the maintenance and development of the regional training process, including active support for the MTGC (Mandatory Training Governance Council), and creation and execution of related procedures, guidelines and decisions.
- Support global, regional and local curriculum owners in the creation and maintenance of curricula, and the assignment of curricula to intended learners in a timely and structured manner.
- Ensure training assignment of regional and local training in a coordinated manner, and within the given timelines according to the globally defined processes.
- Ensure a comprehensive tracking of all learning, both e-learning as well as group and face to face learning.
- Provide support during audits and inspections in case of questions regarding training and document management.
- Carefully track and report training and document management KPIs, and set activities for improvement of KPIs as needed.
- Support knowledge exchange and best practice sharing regarding LMS, within ASKAN as well as global BI network.
- Be the Deputy Process owner for the processes of Training and Document Management in ROPU ASKAN.
- Be the back-up to assume the role & responsibilities of DMS & LMS Specialist, ROPU ASKAN role when needed.
• Provide support as needed to ensure lean and appropriate SOP development within ROPU ASKAN.
• Establishing a system to support authors of controlled documents, in creation, maintenance/update as well as learning assignment to target audience.
LMS continual improvement:
• Provide support for the further development and maintenance of the training and document management systems and processes within the globally provided framework.
• Initiate efforts for effective and efficient system use.
• Act as technical and business expert in the use of LMS and maintain system quality, report on standard system metrics, support MTCG periodic curriculum review.
Requirements
· Bachelor of Science degree in Chemistry, Pharmacy, Chemical Engineering, or related science diploma with relevant work experience.
· 5-7 years Quality experience in pharmaceutical or biologics or medical devices MNC. Any GMP quality experience is a plus.
· Minimum 5 years experience in country/regional commercial quality operation/activities management and execution in pharmaceutical or biologics or medical devices MNC. Any regional commercial quality experience is a plus.
· Sound and direct experience/knowledge (2-4 years) in training management and controlled document management system and using electronic system for training and controlled document management.
· Thorough knowledge of GDP quality/regulatory requirements with practical expertise in commercial quality operation/activities in pharmaceutical/vaccines/medical devices industry.
· Works well in both a team-orientated environment and independently
· Attention to detail, good organizational skills, flexibility
· Sense for urgency and efficiency
· Demonstrates ability to manage multiple activities
· Excellent oral and written communication skills in English language
· Communicates effectively results and project status both internally and externally
· Prepares technical reports including executive summaries and management presentations
· Demonstrates strong analytical skills, is able to judge when more information is needed, where to obtain it and to draw sound conclusions from available information
· Demonstrates mature judgment and strong decision-making skills regarding project and product issues
· Is able to deal with complexity (critical thinker)