Total 117 job vacancies by Argyll Scott

A new and exciting Relationship Manager for a large global bank. Looking for candidates with experience as a relationship manager in commercial banking or enterprise banking experience.

Responsibilities:

· Client Relationship Management: Cultivate and maintain strong relationships with existing corporate and commercial clients. Act as the primary point of contact, addressing their financial requirements and ensuring exceptional service delivery.

· Business Development: Identify new business opportunities within the corporate and commercial sector. Proactively seek potential clients and promote the bank's products and services to expand the customer base.

· Financial Analysis: Conduct thorough financial analysis of clients' businesses to assess creditworthiness and identify potential risks. Prepare detailed credit proposals and present them to the appropriate credit committee for approval.

· Tailored Solutions: Understand clients' financial goals and challenges to offer customized banking solutions, including loans, credit facilities, cash management, trade finance, and other relevant products.

· Compliance: Ensure all client interactions and transactions adhere to regulatory guidelines and internal policies. Monitor and report any suspicious activities to the compliance department promptly.

· Performance Metrics: Meet and exceed individual and team targets for revenue generation, client acquisition, and customer satisfaction.

Requirements:

· Education: Bachelor's degree in Finance, Economics, Business Administration, or a related field. A Master's degree in a relevant discipline will be a plus.

· Experience: Proven experience as a Relationship Manager or similar role in corporate or commercial banking. A solid understanding of financial products and services offered in the banking sector is essential.

· Financial Acumen: Strong financial analysis skills to assess client financial statements, interpret data, and make informed decisions.

· Communication: Excellent interpersonal and communication skills to build rapport with clients, understand their needs, and articulate banking solutions effectively.

· Sales and Negotiation: Demonstrated ability in sales and negotiation techniques to expand the client base and close deals effectively.

· Industry Knowledge: Familiarity with the corporate and commercial banking industry, including market trends, regulations, and best practices.

· Problem-Solving: A proactive and innovative approach to address client challenges and provide effective solutions.

· Team Player: Collaborative mindset to work effectively with internal teams and deliver seamless customer experiences.

If you are interested in this position, please feel free to drop me a message and send your CV over to slam@argyllscott.sg

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

A new and exciting Regulatory Business Analyst (12 months contract) large global bank in Singapore. Looking for someone with experience with trade and transaction reporting experience.

Responsibilities:

· Perform in-depth analysis around key requirements of the project and regulatory changes (Trade Reporting Regulatory projects).

· Working with technology teams to design the reconciliation solution and process, implement the reconciliation tool into SCB architecture.

· Defining and establishing the necessary source TP feeds into the reconciliation tool.

· Defining and establishing the necessary source Trade Repository feeds into the reconciliation tool

· Operationalizing the analysis and categorization of breaks (second half of year)

· Articulate the Scope / requirements in standard documents/process flow diagrams/use case diagrams etc to secure signoff from stakeholders.

· Participation in industry forums / calls and interpretation of new regulations or changes to existing regulations.

· Conduct meetings and relevant discussions to engage stakeholders in the right perspective and take the task to closure.

· Manage relationships with key stakeholdersboth internal (Legal, Compliance, other tech teams, Transaction Reporting teams) and external (DTCC, Industry calls, Regulators etc).

· Identify risks & issues and communicate them to the relevant people in a timely manner – assist with proposing & planning mitigating steps.

· Determine Strategic Solutions / Proposals – focusing on long term efficiency, risk reduction and regulatory compliance

· Maintain a culture of risk awareness and proactive resolution.

· Facilitates Business process improvement via the methodical investigation, analysis, review and documentation of functional business specifications

Qualifications:

• Minimum 15+ Years of experience in business analysis and Investment Banking with direct experience in front-to-back trading, order processing and regulatory reporting. More the experience, the better. Senior profiles highly preferred.
• Familiarity with financial products - listed and OTC (IRS, Equities, FX, Fixed Income, swaps and rates/credit derivatives). Excellent understanding of Trade Life Cycle.
• Prior demonstrable Experience on Regulatory reporting regimes specifically in the EU (viz: MiFID II, Dodd Frank, EMIR etc)
• SQL skills for data interrogation and analysis. XML and FPML expertise are preferred.
• Strong skills in oral communication, listening and questioning as well as in writing business requirements and functional specifications
• Strong coordination/organizational skills. Ability to work on multiple projects simultaneously
• A good understanding of data analysis, data mapping and user acceptance testing
• Atlassian tools (Confluence and JIRA), and working experience in agile scrum delivery is required

If you are interested in this position, please feel free to drop me a message and send your CV over to slam@argyllscott.sg

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

• Identify new business opportunities on a day to day basis through the company’s database, online portals and obtain leads
• Perform business development duties by meeting up with prospective clients to understand their recruitment needs and to build a relationship.
• Develop client portfolio
• Handle the full spectrum of recruitment activities from initial phone screening to contract negotiations in your target industry segments.
• Provide professional recruitment solution advice to your clients as well as to your candidates.
• Deliver congruent client strategy across APAC and lead innovative approaches to win and retain strategic clients
• Develop strategic global clients across the region in alignment with our organisational goals for global clients
• Drive high levels of performance and net fee income (NFI) through achievement of rights-to-trade, innovative solutions for clients and effective resource allocation
• Optimise midterm client opportunities whilst ensuring short term NFI and PBT goals are achieved through in-depth understanding of key APAC market drivers and consequently effective resource allocation (including, but not limited to recruitment consultants, client relationship managers and IT systems, business operations)
• Ensure that sales can be delivered effectively, client relationships are maximised and talented candidates consider us as their preferred choice by working with operational heads across the organisation
• Manage client relationship managers and targeted business units as required

To be a recruitment consultant you should have:

• excellent communication and customer service skills
• good sales and negotiation skills
• a confident and positive attitude
• the ability to work under pressure and meet targets
• a professional manner
• good organisational and administrative skills
• the ability to work well in a team.

A new and exciting Financial Accountant (9 months contract) for a large global bank. Looking for candidates with experience liquidity and regulatory reporting.

Responsibilities:

• APAC LMR is responsible for all liquidity reporting to internal and external partners, provides decision support to Treasury and responds to regulatory demands in a timely manner.
• Preparation and review of BAU liquidity returns in designated entity with the APAC region. This includes both regulatory reports but also internal reports to Treasury and LE Finance.
• To guide the Pune team in the production and work towards enhancing production capacity

Qualifications:

• At least 5 years of working experience within CFO, with exposure to regulatory reporting for a global Investment Bank with understanding of product types, reporting processes, data flows, internal controls, risk and operational considerations
• A proven ability to multi-task, prioritize effectively, manage workload accurately and efficiently, delivering to deadlines and can thrive under pressure
• Strong product and accounting knowledge in investment banking and wealth management.
• Excellent collaboration and communication skills across departments and at senior levels.
• A keen eye for process improvements in a controlled environment

If you are interested in this position, please feel free to drop me a message and send your CV over to slam@argyllscott.sg

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

A new and exciting Tech Product Owner (contract) for a large global bank. Looking for candidates with equities and risk experience.

Responsibilities:

· Working on solution delivery either supporting business directly, or as a part of wider system rollouts

· Relevant experiences in financial markets or corporate finance technology

o Business analysis in an agile setting

o Gathering requirements and writing clear functional specifications / stories and getting them delivered

o Delivering interface analysis and data modelling

o Translating requirements / business problems into a clear set of technical specifications forming a solution. Maintain JIRA backlog, establish traceability to business vision and objectives, act as SME for users

o Obtain stakeholder buy-in and sign-off on business requirements

o Adhere to change management standards & procedures, including documenting and capturing all artefacts (Requirements, FSDs, Data Dictionaries, Sign-offs, Minutes of meetings) required by project governance

o Managing and removing impediments and providing pro-active day-to-day support to users across key owned / supported systems / interfaces

· Ability to work under ambiguous business environments to provide clarity and facilitate discussions to reach consensus/business decisions

· Good problem-solving capabilities and execution

· Ability to drive continuous improvement

· Strong scope and accountability management

· Strong regular communication highlighting impediments and requesting help where required / reporting to management on progress

· Good understanding of Exchange Traded Derivatives and Equity Derivatives.

· Good knowledge of Financial Market processes (Trade processing, Life cycling, Risk, back office, etc…).

Qualifications:

· Financial Markets knowledge across Cash Equities, Listed products, Equities Derivatives.

· Knowledge of Risk Systems Like Murex, Sophis, SABRE

· Strong knowledge on the MarketRisk, Credit Risk, Valuation and reporting methodology.

· Knowledge of reference Static data and Market data sourcing from vendors such as Bloomberg and Refinitiv

· Knowledge of Finance and market risk reports and data architecture and flows

· .Global operating model of Financial markets.

· Ability to break complex problems into solutions across multiple systems.

· Expertise with Big data tools used for trade and order lakes.

· Realtime Interface design, Messaging systems like EDMI/solace/Kafka.

· Strong data munging skills including SQL, Python and GuI tools (eg. Dremio)

· Ability to quickly learn new tools/systems (risk, transaction booking systems) and understanding technology and functional designs

· Strong knowledge on basic BA toolkit: Excel, Powerpoint, Visio, JIRA, Confluence

· Strong interpersonal skills; good team spirit. Able to influence to drive work using informal pathways.

· Strong communication and presentation skills; able to tailor messages for highest impact depending on audience (technical vs business) and seniority

· Proactive, self-starter, autonomous; able to independently drive analysis, design, development, delivery in greenfield areas.

· Self-motivated, multi-tasking, with strong analytical and problem-solving skills, solution oriented with proven results

· Curious; willing to dive into the details and understand concepts, graph relationships, interdependencies effectively, but also judicious on time spent vs materiality/benefit

· Business mindset; able to triage asks, justify priority based on cost/benefit, and demonstrate value using defined metrics. Continuous tracking of KPIs.

If you are interested in this position, please feel free to drop me a message and send your CV over to slam@argyllscott.sg

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

We are seeking a skilled Trade/Desktop Support Specialist (12 months extendable contract) to join an esteemed banking institution. In this role, you will be responsible for providing technical support, troubleshooting, and maintaining the desktop systems used by our employees. Your expertise in desktop support will ensure the smooth functioning of our banking operations, supporting traders, bankers, and other staff members.

Responsibilities:

· Assist traders, bankers, and other staff members in resolving issues, system errors, and desktop-related problems.

· Troubleshoot hardware, software, and network connectivity issues, diagnosing and resolving technical problems promptly and effectively.

· Install, configure, and upgrade desktop software to ensure optimal performance and compliance with security standards.

· Collaborate with internal IT teams and external vendors to implement system enhancements, upgrades, and patches, ensuring minimal disruption to trade operations.

· Develop and maintain documentation for trade-related processes, procedures, and troubleshooting guidelines.

· Conduct user training sessions and create training materials to enhance the technical proficiency of end-users.

· Monitor system performance, identify areas for improvement, and implement preventive measures to minimize system downtime and enhance overall trade operations efficiency.

· Stay up-to-date with industry trends, emerging technologies, and best practices related to trade operations and desktop support.

Qualifications:

· Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience).

· At least 5 years of experience in end user support, IT support or desktop support within the banking or financial services industry.

· Strong knowledge of desktop operating systems (Windows, macOS) and standard office software applications.

· Familiarity with banking software, such as core banking systems, loan management systems, or financial platforms, is highly desirable.

· Proficiency in troubleshooting hardware, software, and network issues in a Windows-based environment.

· Excellent problem-solving skills and the ability to work well under pressure.

· Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical individuals.

· Strong organizational skills, attention to detail, and the ability to prioritize and multitask effectively.

If you are interested in this position, please feel free to drop me a message and send your CV over to slam@argyllscott.sg

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

Our client is a recognized and reputable brand in the Banking industry. With the high growth and successful expansion, they are seeking for “Senior Unix Administrator (Linux Admin)” to be part of the team. This senior role is within Tech Support team located in Singapore in a focused team supporting the key platform of the bank.

• Excellent opportunity to work with one of the leading Banking to drive your career forward with one of the reputable brands.
• The position will be based in Singapore / Hybrid environment (2days working from home)
• Attractive Salary Package
• Contract till 15th December 2023 - possibly to be Converted/Renew/Extendable as this a multi-year project

Job Descriptions.

• SME role to provide all-lines (1st-3rd) BAU Unix/Linux support to the Ecommerce / Platform business.
• Experience in Server Migration activities from DC to DC
• Perform & Support Server Migration activities (P2V / V2V)
• Handling High Severity incidents.
• Change coordination and implementation. Adhere to Change Control and Fault Reporting Procedures.
• Problem Management and Root Cause Analysis.
• Low Latency experience.
• Audit, Risk and Control engagement.
• PTP Configuration and Administration experience
• Technical reviews & tools assessment.
• Performance/stability reviews/improvements.
• Service Improvement Plans.
• Put forward ideas to improve automation and/or efficiency and own through to implementation.
• Drive Delivery/Engineering teams to provide fit-for-purpose solutions as required.
• Server uplifts and decommission strategy
• Configuration management of the Unix estate.

What are we looking for?

• 10-12 years’ experience in Unix environment. (Preference for Linux)
• Prior datacentre migration experience
• Prior incidents management experience
• PTP (precision time protocol) configuration and administration experience

For more information, or to apply, please DM or reach out to me with your updated resume at: slam@argyllscott.sg

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

Project Manager for Multional Insurance Group

· The Delivery Lead is expected to perform/ exhibit proactively the following activities/attributes

• Can you shield your teams from anything they shouldn’t have to worry about and which could impact on delivery? A good example of this might be removing ‘blockers’ or obstacles to progress: negotiating with stakeholders, refocusing senior leadership, or addressing procurement/contractual engagement issues
• Like troubleshooting? A good Delivery Lead should be able to spot warning signs, to foresee and remove blockers before they become problematic - often, this means providing constructive challenges to senior management on issues
• You’ve got excellent communication skills, so it’s important to be visible to staff and stakeholders (at all levels) and to regularly undertake activities to engage and build trust with people involved in your area of work.
• You’ll be expected to be clarifying strategies and plans, and communicating a clear sense of direction and purpose for self and team(s)
• Delivery Lead’s actively participate in the agile and waterfall delivery communities; sharing and
• re-applying skills and knowledge, to ensure we apply consistent delivery practices
• You will have responsibility for IT Delivery budgets, forecasting and reporting aligned with the business/functional area for which the delivery role is accountable
• On a day-to-day basis, a Delivery Lead might lead collaborative and planning processes, in addition to prioritizing work against the capacity and capability of your teams
• It’s very important for the Delivery Lead to also ensure teams can, not only work effectively by having a productive working environment, but are happy at work – this could mean:

1. Giving people the space and tools to think creatively§ Providing enthusiastic and encouraging feedback on priorities, objectives and expectations
2. Keeping performance and morale high under difficult and challenging circumstances
3. Managing team dynamics while reinforcing the IT Delivery culture of honesty, proactivity and collaboration
4. Seeking constructive outcomes in discussions, challenging traditional assumptions while remaining willing to compromise when it is beneficial to progress

OVERALL KEY POSITION GOALS

1. Execution Goals

· Act as the point person for all IT Delivery within the delivery area for which you are responsible

· Oversee and actively guide the delivery such that delivery is de-risked and expedited for the APAC region

· Actively engage with various stakeholders (business & IT) to effectively deliver prioritized project outcomes

· Proactively provide guidance on all delivery related activities

· Deliver Projects/Programs per plan, scope and budget

· Ensure High quality deliverables form a part of delivery, from documentation & plans through to system capability & performance

· Actively engage & consult internal & external teams to ensure good outcomes for projects in a timely fashion

· Ensure solutions in APAC are implemented based on a set of standard builds that align where possible with COG. Deviations from the standard build must be justified by the business. These exceptions are to be approved by regional solution delivery/architecture forums

2. Leadership Goals

· Tune and refine the Project/Program delivery teams as business & project needs differ

· Develop talent within your teams, with a target of uplifting technical working knowledge of the appropriate systems

· Establishing and maintaining frequent and effective team meetings and comm's plans to keep all team members current & informed

· Establish a record for good stakeholder engagement, proactive comm's and excellence in delivery and the support for other teams

· Set quality targets that are tough to achieve

· Ensure best practice is applied across the strategic programs, whether this be through governance, methodology or the application of technology

3. Agile Delivery

· Evolving the existing operating models and program governance

· Ensuring maturity on Agile ways of working across cross-functional teams is consistently increasing

· Acting as role model and be part of an Agile team delivering products and projects for our customers

· Contributing to business development, and build trusted relationships with our key-clients.

· Encouraging autonomy and input while maintaining leadership

· Encouraging collaboration and decentralizing of decision making

· Staying available and approachable

· Coaching team members on delivering results

· Shielding team members from external interferences and distractions

· Helping Product Owners optimize the backlog planning for optimum performance

· Tracking continuous improvement initiatives and their results

MANDATORY EXPERIENCE

· Experienced leading IT Delivery teams in an across a region for an International organisation

· Highly experienced IT professional, having worked across many areas of the SDLC (analysis, project management, dev, test) (min 15 years)

· Experienced with the application of Agile Techniques (3+ years)

· Very experienced in Leading Remote teams

· Vendor Management experience

· Staff line management and leadership experience (min 5 years)

· Staff development experience (min 5 years)

· Budget and forecasting experience (min 5 years)

· IT Best practice knowledge

· A champion of process improvement

DESIRED EXPERIENCE

· Good Insurance domain knowledge and experience

· Scaled Agile (RTE / SPC) / PMI Program Management qualifications (PgMP)

· DevOps knowledge

· Finance & budget management experience

· Duck Creek or Guidewire implementation experience

QUALIFICATIONS AND TRAINING

· Degree level,

· Alternatively: Management qualifications and Hands-on experience

KEY SKILLS / KNOWLEDGE

· A leader of change, with proven leadership skills

· Happy to work independently and within a team environment

· Ability to coordinate staff and processes across multiple locations

· Ability to work to under pressure to tight deadlines

· Self-Driven & Proactive

· Excellent time management skills

· Strong communication and written skills

· Ability to communicate effectively on both technical and business issues across all levels of seniority

· Excellent interpersonal skills

· Strong analytical & judgement skills

Argyll Scott is acting as Recruitment Agency

Are you looking for a challenging role? Where you can get to work with the digital team and platform.

Our client is a recognized and reputable brand in the Banking industry. With the high growth and successful expansion, they are seeking for “Specialist Architect” to be part of the team.

• Excellent opportunity to work with one of the leading Banking to drive your career forward.
• The position will be based in Singapore / Hybrid environment.
• Attractive Salary Package
• 12 months contract – possible to be Converted/Extendable

Job Description

· Building close working relationships with the digital sales and marketing team to design and implement specific analytics/visualization requirements using various Business Intelligence tools based on the bank’s data standards

· Be the expert in MicroStrategy – MSTR and core knowledge of Dremio and Dataiku, SQL and Hive

· Develop architectural framework for MicroStrategy components and objects. Prepared technical and functional requirements for MicroStrategy architecture.

· Providing expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization

· Ability to design dashboard using Microsoftstrategy.

· Supporting RA team on MSTR usage and automating the existing processes.

· Helping on transforming the business definitions into technical logics

· Expert in Dataiku and Dremio.

· Understanding the existing SAS programs which can be transformed to Dataiku.

· Create flexible and scalable data models.

Qualification

· The candidate should have good business and data knowledge on digital and sales marketing products and experienced in working with SBIM/RA team.

· Strong Quantitative background: advance degree in Statistics, Computer Science, Engineering, related data centric field. etc.

· 8+ years of experience in building domain oriented global DataMart from data sourcing, data engineering, solution architecture, to implementation and building reporting and insight analytics.

· Expert in MicroStrategy – MSTR and core knowledge of Dremio and Dataiku, SQL and Hive

· Strong knowledge on banking products.

For more information, or to apply, please DM or reach out to me with your updated resume at: Tluechaikam@argyllscott.sg

EA License No. 16S8105

Tharnthip (Bee) Luechaikam

EA Reg No: R22105059

A new and exciting Business Analyst for a reputable bank in Singapore. Looking for someone with Financial Markets experience.

Responsibilities:

• Collaborate with stakeholders, including traders, portfolio managers, risk managers, and technology teams, to gather and document business requirements related to financial market systems and initiatives.
• Conduct comprehensive analysis of business processes, workflows, and systems to identify areas for improvement and recommend solutions that align with business objectives.
• Develop detailed functional specifications, use cases, and process flow diagrams to effectively communicate business requirements to development teams.
• Work closely with development teams to ensure accurate and timely implementation of business requirements, providing guidance and clarifications as needed.
• Participate in testing activities, including test planning, test case development, and coordination of user acceptance testing (UAT) to ensure the successful deployment of financial market systems.
• Monitor and analyze the performance of financial market systems, identifying and resolving issues, and providing ongoing support and maintenance.
• Stay up-to-date with industry trends, regulatory changes, and market developments to ensure the organization's systems and processes remain compliant and competitive.
• Collaborate with cross-functional teams, such as risk management, compliance, and operations, to ensure seamless integration of financial market systems and initiatives.

Qualifications:

• Bachelor's degree in finance, business administration, computer science, or a related field. A master's degree in a relevant discipline is a plus.
• Proven experience as a Business Analyst in the financial industry, preferably within the financial markets domain.
• Strong understanding of financial products, including equities, fixed income, derivatives, and foreign exchange.
• Solid knowledge of financial market systems and technologies, such as trading platforms, risk management systems, order management systems, and market data providers.
• Proficiency in business analysis methodologies and tools, including requirements gathering, process mapping, and documentation.
• Excellent analytical skills with the ability to interpret complex business requirements and translate them into functional specifications.
• Strong interpersonal and communication skills to effectively collaborate with stakeholders at various levels of the organization.
• Detail-oriented and highly organized with the ability to prioritize and manage multiple projects simultaneously.
• Experience with agile development methodologies and familiarity with project management frameworks.

If you are interested in this position, please feel free to drop me a message and send your CV over to slam@argyllscott.sg

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.

A new Senior Business Analyst position (12 months convertible contract) for a global bank in Singapore. Looking for someone with OTC derivatives and regulatory reporting experience.

Day to day responsibilities:

· Perform in-depth analysis around key requirements of the project and regulatory changes (Trade Reporting Regulatory projects).

· Working with technology teams to design the reconciliation solution and process, implement the reconciliation tool into architecture.

· Defining and establishing the necessary source TP feeds into the reconciliation tool.

· Defining and establishing the necessary source Trade Repository feeds into the reconciliation tool

· Operationalizing the analysis and categorization of breaks (second half of year)

· Articulate the Scope / requirements in standard documents/process flow diagrams/use case diagrams etc to secure signoff from stakeholders.

· Participation in industry forums / calls and interpretation of new regulations or changes to existing regulations.

· Conduct meetings and relevant discussions to engage stakeholders in the right perspective and take the task to closure.

· Manage relationships with key stakeholders both internal (Legal, Compliance, other tech teams, Transaction Reporting teams) and external (DTCC, Industry calls, Regulators etc).

· Identify risks & issues and communicate them to the relevant people in a timely manner – assist with proposing & planning mitigating steps.

· Determine Strategic Solutions / Proposals – focusing on long term efficiency, risk reduction and regulatory compliance

· Maintain a culture of risk awareness and proactive resolution.

· Facilitates Business process improvement via the methodical investigation, analysis, review and documentation of functional business specifications

Key Requirements:

· Minimum 15+ Years of experience in business analysis and Investment Banking with direct experience in front-to-back trading, order processing and regulatory reporting. More the experience, the better. Senior profiles highly preferred.

· Familiarity with financial products - listed and OTC (IRS, Equities, FX, Fixed Income, swaps and rates/credit derivatives). Excellent understanding of Trade Life Cycle.

· Prior demonstrable Experience on Regulatory reporting regimes specifically in the EU (viz: MiFID II, Dodd Frank, EMIR etc)

· SQL skills for data interrogation and analysis. XML and FPML expertise are preferred.

· Strong skills in oral communication, listening and questioning as well as in writing business requirements and functional specifications

· Strong coordination/organizational skills. Ability to work on multiple projects simultaneously

· A good understanding of data analysis, data mapping and user acceptance testing

· Atlassian tools (Confluence and JIRA), and working experience in agile scrum delivery is required

If you are interested in this position, please feel free to drop me a message and send your CV over to slam@argyllscott.sg

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

Our client, a respected and renowned brand in the banking industry, is seeking an Incident Manager to join their team.

• Dynamic and Collaborative environment
• 12 months Contract position with - possibly extendable/convertible/renewable
• Hybrid Working Environment
• The role will be based in Singapore.

Job Descriptions

• Ensure Incident and Problem Management processes continue to meet ITIL best practice standards, Service Level Agreements and the needs of the organization
• Support payments application related to regional (APAC/EMEA/AMRS) or global business
• Manage End to End Triages with various business partners (Tech & Business) to recover the services on a timely basis.
• Manage Problem investigations through to conclusion, ensuring that root cause is identified, documented and resolved
• Manage known errors and ensure that operational workarounds are fully documented
• Act as a Subject Matter Expert in Incident Management
• Close liaison with other corporate Change, Incident and Problem Management teams to adopt and define operational service levels and reporting standards and metrics
• Establish and implement effective analytical practices to provide critical MI and reports on operational performance.
• Production and publication of critical management information
• Drive change success rates and ensure improving trend in change impact.
• Work to define, document and implement operational standards, policies and service levels
• Record and update Risks and Issues in line with internal banking standards
• Proactively track and report on activities and actions to ensure that work is prioritized, and any conflicts are forecasted.

Required Skills:

• Experience of performing roles in Incident Management
• ITIL V3 Foundation Certification
• IT Support Background
• Service Support experience
• Experience in developing documentation materials for processes
• Integrates best practices with process design to ensure continuous process improvement.
• Excellent communication skills both verbal and written
• Pro-active, enthusiastic, flexible, results driven with attention to detail
• A team player who must be able to work under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision
• A flexible, ‘hands-on’ ‘can do’ attitude

For more information, or to apply, please DM or reach out to me with your updated resume at: Tluechaikam@argyllscott.sg

EA License No. 16S8105

Tharnthip (Bee) Luechaikam

EA Reg No: R22105059