Total 25 job vacancies by Western Digital

Roles / Responsibilitie:

• Support data analytics work i.e. customer feedback, Key Quality Characteristics (KQC) performance, Optical Surface Analyzer (OSA) performance, process Cpk by form factor etc.
• Support request for Failure Analysis (FA), retrieve KQC data or OSA or Scanning Electron Microscope (SEM) data, in-process data, data from INSITE database or other database as required.
• Support obtaining information related to shipment, on-hold, process improvement/update, experiments (ERNs), customer returns, and others.
• Responsible to assist in conducting line audits for compliance and follow up on audit findings for improvement.
• Responsible to update weekly Key Performance Indicator (KPI) charts for customers, Substrate and Media operations and procedure update as required.
• Accountable for accurate records in database for customer (Media or downstream customer) feedback.
• Authority to follow up and follow through committed actions/evaluation lots for improvements to Customer (Media), and escalate to Engineer if no response from action PIC.
• Responsible to maintain & updating the Quality Noticeboard.
• Assist in ensuring the functional business risk (in area of assigned responsibility) are adequately identified and mitigated at best possible level.
• Responsible for the personal health and safety at the workplace.
• Support any other projects / task assigned by supervisor, leveraging 4IR-related skills and expertise to drive innovation, agility, and digital transformation across the organization.

• Collaborate closely with cross functional teams in USA to ensure smooth transitions and successful implementation of new products and meeting key quality metrics
• Lead the New Product Introduction (NPI) process coordinating mechanical cleanliness issues between Design Centre and SQE in Asia and ensure timely closures
• Collaborate with Design engineering, material science laboratory in the USA/Japan in implementing new cleanliness specifications, new technology in cleanliness testing, new surface treatment, new material, etc at suppliers.
• Drive technical improvement in the area of cleanliness and contamination control as defined by corporate cleanliness team
• Audit Suppliers to ensure compliance to prescribed requirements in the area of cleanroom operations, electroless Nickel plating, passivation, adhesive control, electropolish process so as to pre-empt excursions due to component cleanliness
• Provide technical advisory role to component SQE on contamination related issues to ensure that the corrective actions are effective and systemic

Job Description

Own all aspects of supplier quality and reliability for Power Management ICs (PMIC).  Work with suppliers, along with hardware, firmware, product quality and reliability engineering teams to ensure PMIC performance in WD products.  Understand supplier processes to identify and control KPIV parameters to achieve KPOVs critical for WD product function.  Review supplier DOEs and reliability data to ensure adequate quality controls.  Audit supplier processes.  Contribute to WD product failure analysis; when necessary, drive supplier resolution of device failures via the 8D method.  Coordinate with Program Management, Design Engineering, Procurement and Factory for successful program execution with multiple suppliers, making recommendations on supplier selection.  Conduct supplier quality system and process assessments and score for periodic business reviews.  Review supplier change notices and plan the appropriate level of qualification activities.

Duties &Responsibilities: 

• General Management of WD PMIC suppliers: initiating and coordinating meetings regarding technology reviews/roadmaps and issues between Procurement, Design Engineering and suppliers.
• Qualify PMIC devices for use in WD products, conforming to all requirements.
• Manage ATE test reviews with supplier and Design Engineering.
• Monitor Critical to Function parameters via SPC.
• Confirm supplier PMIC reliability demonstration testing.
• Ensure supplier processes are understood via Fishbone diagrams to identify KPIVs and KPOVs; examine critical sensitivities via DOEs.
• Induce supplier activities to strengthen quality systems with FMEA and Error Proofing tools.
• Participate in WD product FAs to determine PMIC contribution. 
• Drive supplier FA of PMIC device failures, utilizing 8D method to determine the root cause hypothesis, validate failure hypothesis, identify escape cause, and implement corrective actions, as well as preventative actions.
• Coordinate MRB for disposition of nonconforming materials.
• Track supplier continuous improvement activities to eliminate common failure modes.
• Research new suppliers and technology roadmaps to assist selection of future PMIC devices.
• Review supplier change notices and work cross-functionally to disposition.

Job Description

Position:  Staff Engineer - Instructional Designer

Team: Quality Assurance Engineering Team

 Instructional designer with at least 5-10 years experience, should be able to work from the Western Digital Bangalore office, have the ability to manage multiple deliverables, develop e-learning courses, have experience with authoring tools Articulate Studio or Articulate Storyline, and have experience updating web pages similar to SharePoint.

Job Description:

• In-depth knowledge of learning theories and instructional design models
• Create engaging learning activities and compelling course content, Reshaping content for changing needs.
• Structuring content and optimizing learning.
• Ensuring content matches established objectives. Conducting any research required.
• Set instructional end goals and create content that matches them
• Work with subject matter experts to identify the target audience’s training needs,
• Visualize instructional graphics, the user interface, and the finished product
• Analyze and apply trends and best practices in learning technologies and instructional design
• WBT, ILT, VILT, Microlearning, Mobile learning, Gamification, Assessments, etc
• Training Gap Analysis
• Provide exercises and activities that enhance the learning process
• Create supporting material/media (audio, video, simulations, role-plays, games, etc.)
• Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course
• Ability to write effective copy, instructional text, audio, and video scripts

Roles and Responsibilities

• Partnering with internal customers and business stakeholders to identify, document, and prioritize business requirements, ensuring a deep understanding of their processes and objectives.
• Prioritize and manage open support requests to support stakeholders with the current CRM solution / portals to meet Service Level Agreements
• Partner with development and functional team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT. 
• Providing training and writing tutorials to scale end-user adoption and help improve the efficiency of program operations through self-service reporting, standardized operating processes, playbooks, and dashboards.
• Crafting and maintaining comprehensive documentation of system configurations, processes, and changes.
• Recommending improvements for data quality, integrity and governance within the Revenue cloud - ModelN system, including process optimizations. 

Roles / Responsibilities

• Lead the design, development, and implementation of robust quality systems to support the supplier quality engineering function.
• Train supplier quality engineers to effectively utilize quality data systems.
• Collaborate with cross-functional teams to understand requirements and translate them into scalable system architectures.
• Collaborate with data engineering and analytics teams to design and maintain data pipelines and warehouses.
• Develop and implement best practices and standard operating procedures (SOPs) to streamline operations and increase efficiency.
• Work closely with stakeholders to drive process improvements and foster a culture of continuous improvement.
• Establish key performance indicators (KPIs) to measure the effectiveness of systems, procedures, and data management practices.
• Monitor performance metrics and analyze trends to identify areas for optimization and enhancement.
• Provide regular reports and insights to management to support data-driven decision-making.

• Accountable for Customer (Media) quality indicators management towards better quality and customer satisfaction, and responsible for the assigned departmental Key Performance Indicators (KPI).
• Proactively feedback and participate with working team for any potential quality issue in early stage.
• Participate in Non-conformance issue part containment and disposition discussion, and execution during quality incident, act as Coordinator Material Review Board, provide briefing as required.
• Participate in related risk assessment activities e.g. Business Process Management (BPM), Failure Mode and Effect Analysis (FMEA). 
• Utilize data analytics for product performance monitoring / analysis and leverage on relevant predictive modeling to drive continual improvements and proactive problem solving.
• Use 8D methodology for Quality Alert(s).
• Responsible to follow up and follow through committed actions/evaluation lots for improvements to Customer (Media).
• Assist in ensuring the functional business risk (in area of assign responsibility) are adequately identified and mitigated at best possible level.
• Responsible for self-health and safety at the workplace. Comply with relevant policies and regulations.
• Act as Coordinator for Change Review, provide briefing/training as required. Hold authority to reject Change Review package that does not meet requirements.
• Support Customer (Media or downstream customer) audits and internal audits for compliance.
• Support any other projects / task assigned by supervisor, leveraging 4IR-related skills and expertise to drive innovation, agility, and digital transformation across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coach a junior Technician/ Operator Engineering Electrostatic Control in head stack level, drive level and component level of ESD failure analysis, identifying the root cause, containment actions, solutions and preventive measures.
• Develops a junior Technician/ Operator Engineering performance in continuously upgrading ESD failure analysis skills with proper training and supervision.
• Build up effective team work for both internal and external organization.
• Totally control SPC and line monitoring activities.
• Co-ordinates with concerned department, counterpart in terms of technical issues, problem solution task work.
• Collects data/Analyzes and transforms to information ready for further actions.
• Establishes performance report under appropriately.
• Assist engineer on daily job/task.
• Understand, able apply and follow policy of RBA, ESD, BCM and IMS.
• Participate and support internal activities that related to RBA, ESD, BCM and IMS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coach a junior Technician/ Operator Engineering of  Electrostatic Control in head stack level, drive level and component level of ESD failure analysis, identifying the root cause, containment actions, solutions and preventive measures.
• Develops a junior Technician/ Operator Engineering performance in continuously upgrading the ESD failure analysis skills with proper training and supervision.
• Build up effective team work for both internal and external organization.
• Totally control SPC and line monitoring activities.
• Co-ordinates with concerned department, counterpart in terms of technical issues, problem solution task work.
• Collects data/Analyzes and transforms to information ready for further actions.
• Establishes performance report under appropriately.
• Assist engineer on daily job/task.
• Understand, able apply and follow policy of RBA, ESD, BCM and IMS.
• Participate and support internal activities that related to RBA, ESD, BCM and IMS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Able coach Operator Engineering of Electrostatic Control in head stack level, drive level and component level of ESD failure analysis, identifying the root cause, containment actions, solutions and preventive measures.
• Develops a junior Technician/ Operator Engineering performance in continuously upgrading the ESD failure analysis skills with proper training and supervision.
• Build up effective team work for both internal and external organization.
• Co-ordinates with concerned department, counterpart in terms of technical issues, problem solution task work.
• Collects data/Analyzes and transforms to information ready for further actions.
• Establishes performance report under appropriately.
• Assist engineer on daily job/task.
• Understand, able apply and follow policy of RBA, ESD, BCM and IMS.
• Participate and support internal activities that related to RBA, ESD, BCM and IMS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitoring and Validation tools that impact to Real Time Particle Monitoring
• Coach a junior Technician/ Operator Engineering of Cleanliness and Electrostatic Control in head stack level, drive level and component level of Contamination identifying the root cause, containment actions, solutions, and preventive measures.
• Develops a junior Technician/ Operator Engineering performance in continuously upgrading the contamination skills with proper training and supervision.
• Build up effective teamwork for both internal and external organization.
• Totally control SPC and line monitoring activities.
• Co-ordinates with concerned department, counterpart in terms of technical issues, problem solution task work.
• Collects data/Analyzes and transforms to information ready for further actions.
• Establishes performance report under appropriately.
• Assist engineer on daily job/task.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• To perform the samples, get and prepare data for Reliability test and failure analysis.
• To effectively set up and maintain all Reliability test equipment to provide the Reliability data when perform the Reliability test, this is included controlling PM or calibration.
• To perform Reliability test and measurement.
• To support reliability engineer, analyze and conclude Reliability test result and failure analysis.
• To support reliability engineer root cause finding on Reliability parts failure.
• To be full responsibility of lab tidiness (7S) and cleanliness.
• To perform any other jobs assigned by supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Able to coach Operator Engineering of Cleanliness and Electrostatic Control in HDD and component level of ESD (Electrostatic Discharge) failure analysis, identifying the root cause, containment actions, solutions and preventive measures.
• Develops the ESD skills with proper training and supervision.
• Build up effective team work for both internal and external organization.
• Totally control ESD and line monitoring activities.
• Co-ordinates with concerned department, counterpart in terms of technical issues, problem solution task work.
• Collects data/Analyzes and transforms to information ready for further actions.
• Establishes performance report under appropriately.
• Assist engineer on daily job/task.
• Understand, able apply and follow policy of ESD S20.20, RBA, BCM and IMS.
• Participate and support internal activities that related to ESD, RBA, BCM and IMS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Able be control Real Time Particle monitoring (RTPM) and Tools validation foe define root cause of particle generate.
• Able be coach Operator Engineering of Cleanliness and Electrostatic Control in head stack level, drive level and component level of contamination identifying the root cause, containment actions, solutions and preventive measures.
• Develops a junior Technician/ Operator Engineering performance in continuously upgrading the contamination skills with proper training and supervision.
• Build up effective team work for both internal and external organization.
• Totally control SPC and line monitoring activities.
• Co-ordinates with concerned department, counterpart in terms of technical issues, problem solution task work.
• Collects data/Analyzes and transforms to information ready for further actions.
• Establishes performance report under appropriately.
• Assist engineer on daily job/task.

Broad Functions

• Manage Customer Factory, RBA & Sub-tier Audits & Visits.
• Drive Quality Alerts initiated by Customer (QAC) or Customer Complaints related to factory till closure
• Publish Factory Product Performance (FPP) & factory monitoring reports as requested by Customer.
• Publish Customer CA for FPP Reports and Continuous Improvement package.
• Compile Customer Factory Questionnaire/Checklist/Assessment.
• Compile Customer Factory Manufacturing Readiness Review (MRR)/ Phase Gate Checklist/ Self-Audit for product qualification.
• Support in company vision & mission and quality playbook, as well as IMS policy, KPI and objectives.

Essential Duties & Responsibilities   This job is responsible for delivering the organization outcome as stated:

• Customer and RBA Visit/Audit

• Making sure that presentation/document align to visit/audit objectives and expectation.
• Review presentation package & dry-run customer visit/audit meeting to ensure factory readiness before the audit.
• Support in Pre-audit as part of the audit preparation.
• Publish visit/audit summary report and Questionnaire score.
• Coordinate with related department to follow up with action items to closure.
• Upload presentation materials visit report and Customer Questionnaire Score into Box folder "WDC CFE Customer Visit & Audit".
• To extend hospitality to customer by arranging hotel and transportation if assistance is required, and meal with customer.
• To support in supplier audit/visit as per customer's request.

• Quality Alerts Initiated by Customer (QAC) or Customer Complaints

• Coordinate with related department to resolve customer complaint.
• Issue 8D to responsible owner and follow up to finalize 8D for customer report purpose.
• Perform audit to validate corrective/improvement action.

• Customer Reports

• Review and finalize improvement items from FPP report and manufacturing engineering on monthly basis and prior upload in Box for a reference of customer support group.
• Present to customers on FPP reports and improvement plan in scheduled meeting.
• Coordinate Customer requested First Article Inspection (FAI) activities. Review FAI report prior submission to requester (Customer Support group).

• Customer Factory Questionnaire/Checklist/Assessment

• Collaborate with Customer support groups and related process owners to review and consolidate customer Questionnaire/ Checklist/ Assessment for submission.

• Other collaboration activities

• Support in Stop Order process - analyze and confirm shipped impact report.
• Support Customer support groups to analyze factory related data/information upon request.
• Collaborate in making sure that customers’ unique requirements are implemented at factory.
• Contribute in ensuring commonality/ standardization among same processes/system within related manufacturing sites.
• Support in customer line audit and conduct drive handling training to reduce CND and mishandling failures in customer line.
• Participate in special task for process quality monitoring.
• Support in preparation for management status report.
• Understand and able to apply IMS policy
• Participate and support internal activities that related to IMS.