Total 186 Information Technology job vacancies

公司簡介

4ASICs Technology Sdn Bhd – 成立於 2016 年 9 月 1 日 – 為採用領先亞微米 CMOS 技術實現的 ASIC 提供一流的模擬物理佈局 ASIC 設計，適用於射頻、移動、醫療、音頻等領域的廣泛應用。 、IOT -（物聯網）和5G空間。

4ASIC 在檳城 (Sains@USM) 開展業務，並使用世界領先的行業標準 EDA（電子設計自動化）工具進行工作。我們不斷發展我們的團隊，我們提供靈活的工作環境，我們主要與國際（歐洲和北美）客戶合作。

工作亮點

• 混合工作環境
• 第13個月薪資（保證獎金）
• 有機會前往歐洲並與國際團隊合作

職位描述

我們成立於2016年，為各行業提供一流的類比實體佈局設計解決方案，包括射頻、行動、醫療、音訊、物聯網和5G。我們的團隊使用尖端的亞微米 CMOS 技術和世界級的 EDA 工具，為國際客戶提供卓越的服務。

為了配合我們的業務成長，我們正在尋找充滿熱情和活力的模擬客製化佈局工程師加入我們的大家庭。在這個令人興奮的角色中，您將與多元化的國際設計工程師團隊合作，研究前沿的工藝技術，以提供乾淨且高品質的佈局。

我們需要你做什麼？

• 您將負責根據原理圖在最先進的深亞微米製程技術節點上建立模擬和混合訊號自訂物理佈局圖稿。
• 您將與各種技術密切合作，包括來自各個鑄造廠的成熟且先進的製程節點。
• 您將負責利用廣泛的 EDA 工具和佈局驗證軟體來執行實體組裝和佈局驗證。

您將執行單元、區塊和晶片級佈局規劃、裝置佈局、匹配和佈線、佈局驗證（包括運行 LVS、DRC、ANT、DFM 和 PEX），並在特定專案時間表內提供簡潔的佈局設計。

為了成功擔任這個角色，我們需要您具備：

• 至少擁有電機/電子工程或任何相關領域的學士學位。
• 至少三 (3) 年 VLSI 物理設計（客製化佈局）經驗
• 具備解決驗證錯誤的技能（ANT、DRC、LVS、EMIR、PEX）。
• 熟悉業界標準模擬、混合訊號自訂實體佈局和 EDA 工具。
• 對高速、低雜訊和低功耗類比佈局技術等電路設計工程要求有深入的了解。
• 英語能力很強，因為該職位要求候選人與國際客戶聯絡。

新增優勢：

• 在佈局規劃、FinFet 製程、類比/混合訊號/RF 客製化佈局技術、訊號完整性和 IR drop/EM 分析方面擁有經過驗證的實務經驗。
• 具有在深亞微米製程技術節點中實施佈局和物理驗證電路變化的經驗。
• 對實體、電氣和 DFM 規則、CMOS 設計規則和 ESD 規則有深入的了解。
• 熟悉 UNIX/Linux 和腳本語言（例如 TCL、c-shell、Perl）以及 EDA 工具或方法。

我們為您提供什麼來回報您的技能和辛勤工作：

• 加入我們，享受極大的工作彈性，因為我們提供混合工作模式：每週在辦公室工作 3 天，在家工作 2 天！
• 我們在年底提供合約獎金或第 13 個月的薪資，以表達我們對您對我們組織的承諾和信任的感謝。
• 我們高度讚賞您的辛勤工作和對公司的奉獻。作為獎勵，我們根據個人和公司績效提供有吸引力的獎金，例如年終獎金、績效獎金和感謝獎金。
• 我們提供各種津貼，如停車、上網、膳食和商務旅遊津貼，以滿足您的需求。
• 我們關心您的健康和福祉。因此，我們會在時機成熟時提供醫療和住院保險。
• 團隊合作成就夢想－我們不時舉辦團隊聯誼活動，以增強團隊精神。

津貼和福利

• 不錯的獎金
• 津貼（旅費、交通費等）
• 混合工作模式
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 海外旅行機會（歐洲）

津貼和福利

• 員工股權
• 事假
• 個人發展機會

Key Responsibilities:

• Design and develop electronic hardware for IoT products across a wide range of industries.
• Utilize ECAD tools to design electronic hardware Schematic and PCB layout.
• Follow industry-standard best practices for Signal Integrity, Power Integrity and EMI mitigation.
• Take detail measurements of hardware using electrical measurement tool including but not limited to multi-meters, oscilloscopes and power analysers to assess circuit performance and design improvements.
• Demonstrate problem-solving skills in PCBA troubleshooting of typical issues encountered within the product development cycle.
• Collaborate with a team of other digital, analogue, firmware, software and mechanical design engineers to review and improve hardware designs.
• Maintain hardware design and development documentation and ensure successful production releases.

Requirements:

• Bachelor Degree in Electronics/Mechatronics Engineering or other equivalent engineering disciplines.
• Min 2 year experiences in IoT and Embedded System hardware design and development.
• Experience in using Altium Designer or other equivalent ECAD tools.
• Work independently with minimum supervision.

Perks & Benefits

• Good Career Advancement & Training Opportunities.
• Excellent Benefits - Medical, Dental, Optical, Insurance.

Advance Pact Sdn Bhd is a Malaysian company that provides a comprehensive state of the art Healthcare Consultancy for the healthcare industry in Malaysia and abroad. In line with our business expansions, we wish to invite committed and suitable candidates with right qualification to join us for the following positions:-

WEB DEVELOPER / PROGRAMMER 

Responsibilities:

• To maintain all related in-house system available
• To perform ad-hoc data extraction to assist all services to analyze information
• To perform testing & commissioning to all new system requirements
• To develop system or customized report as and when required by all services
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection

Requirements:

• Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science or other related disciplines with related experiences
• Fresh graduates are encouraged to apply
• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
• Understanding accessibility and security compliance
• Integration of multiple data sources and databases into one system (MySQL)
• Data migration, transformation, and scripting
• Outputting data in different formats
• Creating database schemas that represent and support business processes. Implementing automated testing platforms and unit tests
• Proficient knowledge of a back-end programming language (PHP, MySQL)
• Knowledge of CodeIgniter MVC will be an added advantage
• Proficient understanding of code versioning tools, such as Git
• Must be self-motivated and willing to work under pressure
• Able to write and communicate well in Bahasa Malaysia and English
   

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Advance Pact Sdn Bhd 是一家馬來西亞公司，為馬來西亞和國外的醫療保健產業提供全面的、最先進的醫療保健諮詢服務。為了配合我們的業務擴展，我們希望邀請具有適當資格的忠誠且合適的候選人加入我們擔任以下職位：-

網頁開發人員/程式設計師

職責：

• 維護所有相關的內部系統可用
• 執行臨時資料提取以協助所有服務分析信息
• 根據所有新系統要求進行測試和調試
• 根據所有服務的需要開發系統或客製化報告
• 建立可重複使用的程式碼和函式庫以供將來使用
• 優化應用程式以獲得最大速度和可擴展性
• 實施安全和資料保護

要求：

• 候選人必須至少擁有電腦科學或其他相關學科的文憑或學士學位並具有相關經驗
• 鼓勵應屆畢業生申請
• 對前端技術和平台有基本了解，例如 JavaScript、HTML5 和 CSS3
• 了解可訪問性和安全合規性
• 將多個資料來源和資料庫整合到一個系統中（MySQL）
• 資料遷移、轉換和腳本編寫
• 以不同格式輸出數據
• 建立表示和支援業務流程的資料庫模式。實施自動化測試平台和單元測試
• 精通後端程式語言（PHP、MySQL）
• 了解 CodeIgniter MVC 將是一個額外的優勢
• 精通程式碼版本控制工具，例如 Git
• 必須有上進心並願意在壓力下工作
• 能夠用馬來語和英語進行良好的寫作和溝通
  

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Company Overview

4ASICs Technology Sdn Bhd – founded September 1st 2016 – offer Best-in-Class Analog Physical Layout ASIC Design for ASICs implemented in leading edge sub-micron CMOS Technology for a broad range of applications in the RF, mobil-, medical-, audio-, IOT- (Internet of Things) and 5G space.

4ASICs have its operation in Penang (Sains@USM) and work using World Leading Industry Standard EDA (Electronic Design Automation) Tools. We continue to grow our team, we offer flexible working environment and we work mainly with International (Europe and North America) customers.

Job Highlights

• Hybrid Working Environment
• 13th Month Salary (guaranteed bonus)
• Opportunity to travel to Europe and work with international team

Job Description

Established in 2016, we have provided top-notch Analog Physical Layout Design solutions for various industries, including RF, mobile, medical, audio, IOT, and 5G. Using cutting-edge sub-micron CMOS technology and world-class EDA tools, our team delivers exceptional services to international clients. 

In line with our business growth, we are looking for passionate and energetic Analog Custom Layout Engineer to join our big family. In this exciting role, you will collaborate with a diverse and international group of design engineers on the leading-edge process technologies to deliver a clean and high-quality layout. 

What do we need you to do? 

• You will be responsible for constructing analog and mix signal custom physical layout artwork on state-of-art deep sub-micron process technology nodes from the schematic.  
• You will be working closely with a wide range of technologies, including mature and advanced process nodes from various foundries. 
• You will be responsible for utilizing extensive EDA tools and layout verification software to perform physical assembly and layout verification. 

You will be performing cell, block, and chip level floor planning, device placement, matching, and routing, layout verification (including running LVS, DRC, ANT, DFM, and PEX), and delivering clean layout designs within the specific project timeline. 
 
To succeed in this role, we will need you to have: 

• Minimum bachelor’s degree in Electrical/Electronic Engineering or any related fields. 
• At least three (3) years of experience in VLSI Physical Design (Custom Layout) 
• Possess skills in solving verification errors (ANT, DRC, LVS, EMIR, PEX). 
• Familiarity with industry standard analog, mix signal custom physical layout, and EDA tools. 
• Excellent understanding of circuit design engineering requirements such as high-speed, low-noise, and low-power analog layout techniques. 
• Strong proficiency in English, as the role requires the candidate to liaise with international customers. 

Location : 

• Kuala Lumpur & Penang.

Added advantage to have : 

• Hands-on experience with a proven track record in floor planning, FinFet processes, analog/mix signal/RF custom layout techniques, signal integrity, and IR drop/EM analysis. 
• Experience in the implementation of circuit changes in layout and physical verification in deep sub-micron process technology nodes. 
• Solid understanding of physical, electrical, and DFM rules, CMOS design rules, and ESD rules.  
• Good knowledge of UNIX/Linux and scripting languages (e.g., TCL, c-shell, Perl) and EDA tools or methodology. 

What are we providing to you in return of your skills and hard work : 

• Enjoy great working flexibility when you join us as we offer hybrid working mode: work 3 days a week at office, and 2 days at home! 
• We offer a contractual bonus or a 13th-month salary end of the year to express our appreciation for your commitment and trust in our organization.
• We highly appreciate your hard work and dedication to the company. As a reward, we offer attractive bonuses such as year-end, performance, and appreciation bonus based on both individual and company performance.
• We provide miscellaneous allowances such as parking, internet, meal, and business travel allowance to support your needs. 
• We care about your health and wellbeing. Thus, we provide medical and hospitalization coverage when the time comes.
• Teamwork makes the dream work - We have team bonding activities from time to time to boost team spirit.  

Perks & Benefits

• Good bonuses 
• Allowance (travel stipends, transportation, etc.)
• Hybrid working model
• Flexible working hours
• Casual dress code
• Medical insurance
• Oversea travel opportunity (Europe)

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Key Accountabilities

As a Software Engineer, you are required to write computer codes - utilizing industry standard software development and design methodologies appropriate to the functional design. You are also required to study existing codes, improve and refactor when possible, and participate in troubleshooting exercises.

Teamwork

• Collaborate with team members including business analysts, graphic designers and other members of a project team to develop the software concept, interface design, and architecture of the software application and ultimately translate the design into codes.
• Regularly update team members on progress and time estimations to ensure smooth operations and accurate planning.
• As a responsible and active team member, you are always open to share and receive ideas, information and feedback to achieve your common goal.

Testing

• To review and test software components for adherence to the design requirements and expected system behaviour.
• The rapid growth of our customer base has pushed our team to release version updates faster than ever. To keep up with the pace, you are encouraged to embrace and implement test automation to deliver your codes with speed and quality.

Research

• Research solutions to code and performance issues.
• Study program specifications to gain deeper understanding of performance expectations and coding requirements.
• Strive to propose/experiment on technologies, methodologies, tools and components that can make the products more robust, resilient and perform beyond expectation.

Personal Development

• To continuously participate in industry events, read and potentially contribute to relevant publications to advance your professional skills and career.
• You are also encouraged to pursue educational opportunities in related field while under employment.

Requirements

• A Bachelor’s degree in Computer Science or related field. Experience can make up for the lack of a degree.
• Creative problem-solving abilities and strong work ethic with can do attitude.
• Ability to take high-level requirements and compile them into development tasks.
• Ability to thrive in a team/collaborative environment.
• Ability to function at a fast pace with multiple deadlines.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

主要責任

作為軟體工程師，您需要編寫電腦程式碼 - 利用適合功能設計的行業標準軟體開發和設計方法。您還需要研究現有程式碼，盡可能改進和重構，並參與故障排除練習。

團隊合作

• 與團隊成員（包括業務分析師、圖形設計師和專案團隊的其他成員）合作，開發軟體概念、介面設計和軟體應用程式架構，並最終將設計轉化為程式碼。
• 定期向團隊成員通報進度和時間估計，以確保順利運作和準確的計畫。
• 作為負責任且積極的團隊成員，您始終願意分享和接收想法、資訊和回饋，以實現共同目標。

測試

• 審查和測試軟體組件是否符合設計要求和預期的系統行為。
• 我們客戶群的快速成長促使我們的團隊比以往更快地發布版本更新。為了跟上步伐，我們鼓勵您接受並實施測試自動化，以快速、高品質地交付程式碼。

研究

• 研究程式碼和效能問題的解決方案。
• 研究程序規範，以更深入地了解性能期望和編碼要求。
• 努力提出/實驗能夠使產品更加穩健、有彈性並且性能超出預期的技術、方法、工具和組件。

個人發展

• 持續參與行業活動、閱讀相關出版物並可能為相關出版物做出貢獻，以提升您的專業技能和職業生涯。
• 我們也鼓勵您在就業期間尋求相關領域的教育機會。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人發展機會

工作職責：

• 準備變更訂單工作和報價的數量。
• 出席客戶詢問及預約，了解並滿足客戶的需求
• 確保及時報告專案工作進度並向工程師報告。
• 確保我們的安裝、維修和/或維護工作按照工作計劃進行
• 規劃、協調、監督和監控現場工作，並確保現場人員遵守公司規章制度。
• 研究資訊以根據需要支援其他團隊和部門。
• 追蹤並報告專案進度。
• 有效率、及時地完成工程師和經理分配的任何任務。
• 有序、有效率地執行工程師和經理分配的其他職責。
• 更新並協助正在進行的工作。
• 填寫文件

職位要求及偏好：

• 候選人必須至少獲得任何領域的 SPM 或文憑。
• 良好的溝通能力，Microsoft Office知識
• 能夠根據公司需求建立和管理任務優先清單。
• 能夠在合理的時間內定義問題、收集數據、確定事實並解決差異。
• 最受歡迎會講國語
• 歡迎應屆畢業生申請！

作為公司福利的一部分，我們為合格的候選人提供以下福利：

1）第13個月工資，

2) 獎金和激勵

3）津貼

4）醫療保險

Job responsibilities: 

• Prepare quantity for variation order works and quotation.
• To attend customers enquiries and appointment to understand and satisfy the need of customers
• Ensure timely reporting on project work progress and reports to Engineer.
• Ensure our installation, servicing and / or maintenance works are according to work schedule
• Plan, coordinate, supervise and monitor works at site & ensure site personnel following of company rules & regulations.
• Research information to support other teams and departments as needed.
• Keep track of and report on project progress.
• Complete any tasks assigned by the Engineer & Manager in an efficient and timely manner.
• Perform other duties assigned by the Engineer & Manager orderly and efficiently.
• Update and assist in Work in progress.
• To do filling for the documents

Job requirement and preferences:  

• Candidate must at least process SPM or Diploma in any field.
• Good communication correspondences skills, Microsoft office knowledge
• Able to create and administer task priority list based on company needs.
• Ability to define problem, collect data, establish facts and resolve discrepancies in reasonable amount of time.
• Mandarin speaking are most welcomed
• Fresh graduate are welcomed to apply!

As part of company benefits, we do provide the following to qualified candidates:

1) 13th month salary,

2) Bonuses and Incentive

3) Allowance

4) Medical insurance 

軟體工程是 Exis Tech 工業自動化解決方案的一個非常重要的方面。軟體工程師所在的團隊負責開發、客製化和改進軟體程式碼，使我們複雜的高科技設備能夠正常運作。我們的解決方案用於生產、製造和測試半導體，然後將其整合到最先進的消費性電子產品中，例如手機和汽車行業的 LED 照明解決方案。該職位需要具備以下條件：

職責：

• 根據規範/要求配置和準備軟體。
• 協助新模組/專案的軟體開發。
• 軟體維護。
• 軟體版本管理。
• 新軟體調試。
• 一級技術支援。
• 為最終用戶提供培訓。
• 編寫/修改軟體使用手冊。
• 以監管能力領導新模組/專案的軟體開發。
• 具有監管能力的二級技術支援。
• 為新軟體工程師提供主管培訓。
• 以監理能力撰寫軟體培訓/參考文件。
• 制定計劃並確保以監督能力實現團隊的目標。
• 以監督能力組織團隊內的資源。
• 團隊內具有監督能力的人力資源發展。
• 以監督能力為團隊提供動力和靈感。
• 以監管能力監督並推動合規性。
• 以監督能力發展、改善團隊和部門內的系統和流程。

要求：

• 電機與電子工程學位持有者。
• 鼓勵應屆畢業生申請。
• 良好的英語和馬來語書面和口語溝通能力。
• 優先考慮能說流利普通話的候選人，因為該職位要求候選人與講普通話的客戶打交道。
• 基礎程式設計知識，最好是 Visual Basic 6/.Net 和 Visual C/C++。
• 對電氣/電子電路、數位邏輯、I/O 介面、微控制器和自動化系統有基本的了解。
• 良好的分析和解決問題的能力。能夠獨立工作。
• 願意加班並根據需要出國出差。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Duties and Responsibilities 

• To control activities relating to discharge of wastes into the environment as to prevent and control pollution
• To protect and enhance the quality of environment
• To control the issue of license on volume, types, constituents and effect of wastes, discharges, emissions and substance which are danger or potential danger to the quality of environment
• To undertake surveys and investigations of causes, nature, extent of pollution
• To develop criteria for the protection and enhancement of environment
• To assist and co-operate with other bodies or persons carrying out similar surveys or investigation
• To provide information, alert, advise and education to management, staff and workers regarding to protection, environmental regulations, requirements, and enhancement of the environment
• To liaise with government authorities pertaining to the environment aspects
• To prepare documents related to environment monitoring and compliance
• To perform quality control checks and initiate maintenance work for malfunctioning equipment that may lead to environment
• To record of manufacturing processes, and of maintenance and performance monitoring of the air pollution control system and kept record for at least 3 years
• To ensure scheduled waste are being delivered to and received at prescribed premises treatment for treatment, disposal or recovery.
• To ensure scheduled waste transfer and move by packaged, labelled and transport that comply with standard guidelines.
• To advise on treatment and containment requirement to prevent spillage
• To fill and provide information as per prescribed in Sixth Scheduled to transfer Scheduled waste
• To keep and store a signed copy of the Sixth Scheduled and shall retained as record for three years
• To provide information of each category of Scheduled wastes as prescribed in Seventh Scheduled
• To maintain and update record and data of scheduled waste generation as specified in Fifth Scheduled
• To provide essential training on identification, handling, labelling, transportation, storage and spillage or discharge response of scheduled wastes
• To submit report scheduled waste inventory to Electronic Scheduled Waste Information System (eSWIS)
• To monitor the concentration of Chemical Oxygen Deman (COD) and any parameter as specified in standard scheduled
• To take sampling and monitoring of incoming and discharge water quality
• To maintain a record of industrial effluent discharge monitoring data as per specified in the Tenth Scheduled
• To submit first record of discharge monitoring data within 30days of first operation
• To submit records of discharge monitoring data of industrial effluent
• To record and filing compulsory document for Industrial effluent reports
• To ensure all components of the Industrial Effluent Treatment System (IETS) are work in good condition
• To conduct performance monitoring of components IETS
• To adopt the Best Management Practice parameter as specified in the Ninth Scheduled
• To carry out in-site and ex-site analysis of industrial effluent using approved instruments
• To undertakes other responsibilities and when assigned from time to time
   

Job Requirements

• Possess at least Bachelor's Degree in Environmental or equivalent.
• Minimum 2 years working experience in similar capacity is preferred.
• Having Certified Environmental Professional in Scheduled Waste Management (CePSWaM) & Certified Environmental Professionals in The Operation of Industrial Effluent Treatment Systems (Physical Chemical Processes & Biological Processes) are an added advantage.
• Familiarity with MS SQL Server, MS Windows Server, basic networking skills.
• Result oriented, possess a strong sense of responsibility, urgency and commitment to efficiently meet deadlines.
• Possess professional approach coupled with strong interpersonal skills.
• Must be willing to work in Pulau Indah, Klang

Perks & Benefits

• Casual dress code
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities
• Staff Purchas

職位範圍：

• 為各種專案設計、實作和管理 Windows 伺服器環境。
• 評估、推薦和實施雲端解決方案以滿足專案要求。
• 開發和維護備份系統以確保資料完整性和災難復原能力。
• 實作VMware或Hyper-V等虛擬化技術來最佳化伺服器資源並增強可擴充性。
• 設計和部署儲存解決方案以滿足各種專案的儲存需求，包括 SAN、NAS 和 RAID 配置。
• 與跨職能團隊合作實施硬體升級並確保與現有系統的無縫整合。

要求：

• 計算機科學、資訊科技或相關領域的學士學位。
• 對系統工程有濃厚的興趣，願意學習新技術。
• 具備 VMware 或 Hyper-V 等虛擬化技術經驗或熟悉者佳。
• 有效的解決問題的能力以及在快節奏環境中高效工作的能力。
• 優秀的溝通技巧以及與跨職能團隊合作的能力。

津貼和福利

• 佣金和獎金
• 旅遊津貼（旅費津貼、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 年假/病假
• 醫療索賠
• 光學和牙科索賠
• 快速發展的公司確保職業發展。

職位描述： POS系統技術支援工程師負責為使用POS（銷售點）系統的客戶提供技術協助和支援。他們透過排除技術問題、提供系統使用指導以及為客戶遇到的問題提供解決方案來確保 POS 系統的順利運作。這些專業人員是客戶和技術團隊之間的重要紐帶，有助於及時解決問題並維持高水準的客戶滿意度。

職責：

• 技術援助：為遇到 POS 系統問題的客戶提供技術支援和協助。這包括解決硬體和軟體問題、診斷技術問題以及提供解決方案。
• 客戶溝通：與客戶進行有效溝通，了解他們的技術問題並提供清晰的解釋和說明。在解決客戶詢問和問題時保持專業和禮貌的舉止。
• 問題解決：努力識別和解決與 POS 系統相關的技術問題。利用解決問題的技能和技術知識提供及時的解決方案並確保對客戶營運的干擾最小化。
• 文件：維護客戶互動、報告的技術問題和提供的解決方案的詳細記錄。記錄故障排除步驟和解決方案以供將來參考並促進技術支援團隊內的知識共享。
• 系統配置：協助客戶進行POS系統的配置和設置，包括軟體安裝、設備整合和網路配置。確保正確配置 POS 系統以滿足每個客戶的特定要求。
• 培訓和教育：為客戶提供如何有效使用 POS 系統的培訓和指導。舉辦培訓課程、創建教學材料並提供持續支持，以確保客戶熟練使用 POS 系統的特性和功能。
• 協作：與內部技術團隊（包括軟體開發人員、硬體工程師和品質保證人員）密切協作，將複雜的技術問題升級並協調努力，以高效解決客戶問題。
• 持續改進：隨時了解 POS 系統的產業趨勢、新技術和進步。透過培訓、自學和參加專業發展活動不斷提高技術知識和技能。
• 客戶滿意度：透過提供卓越的技術支援並確保及時有效地滿足客戶需求，努力超越客戶的期望。監控客戶滿意度並採取積極措施解決客戶提出的任何問題或疑慮。
  品質保證：參與品質保證活動，確保 POS 系統的可靠性、性能和安全性。對軟體更新、修補程式和新版本進行測試和驗證，以驗證相容性和穩定性。

總之，POS 系統技術支援工程師在提供技術援助、故障排除以及確保客戶對 POS 系統的滿意度方面發揮著至關重要的作用。他們擁有技術專長、溝通技巧和客戶服務導向的結合，能夠有效滿足零售和酒店業客戶的多樣化需求。

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 獎勵系統

Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.

Responsibilities:

• Technical Assistance: Provide technical support and assistance to customers experiencing issues with POS systems. This includes troubleshooting hardware and software problems, diagnosing technical issues, and offering solutions.
• Customer Communication: Communicate effectively with customers to understand their technical concerns and provide clear explanations and instructions. Maintain a professional and courteous demeanor while addressing customer inquiries and issues.
• Problem Resolution: Work diligently to identify and resolve technical issues related to POS systems. Utilize problem-solving skills and technical knowledge to offer timely solutions and ensure minimal disruption to customer operations.
• Documentation: Maintain detailed records of customer interactions, technical issues reported, and solutions provided. Document troubleshooting steps and resolutions for future reference and to contribute to knowledge-sharing within the technical support team.
• System Configuration: Assist customers with the configuration and setup of POS systems, including software installation, device integration, and network configuration. Ensure that POS systems are properly configured to meet the specific requirements of each customer.
• Training and Education: Provide training and guidance to customers on how to use POS systems effectively. Conduct training sessions, create instructional materials, and offer ongoing support to ensure that customers are proficient in utilizing the features and functionalities of POS systems.
• Collaboration: Collaborate closely with internal technical teams, including software developers, hardware engineers, and quality assurance personnel, to escalate complex technical issues and coordinate efforts to resolve customer problems efficiently.
• Continuous Improvement: Stay updated on industry trends, new technologies, and advancements in POS systems. Continuously improve technical knowledge and skills through training, self-study, and participation in professional development activities.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional technical support and ensuring that customer needs are met promptly and effectively. Monitor customer satisfaction levels and take proactive measures to address any issues or concerns raised by customers.
  Quality Assurance: Participate in quality assurance activities to ensure the reliability, performance, and security of POS systems. Conduct testing and validation of software updates, patches, and new releases to verify compatibility and stability.

In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
 
 
 
 
 
 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Reward System

About the Team:

This team is part of the Global Customer Service function, where it is at the heart of managing and balancing risk and reward for our global platform. We work closely with all our key stakeholders, such as Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity:

The successful candidate will have fraud & risk experience in a global environment, with proven track record of managing fraud risk operational teams. You’ll own the establishment of the fraud risk team in Kuala Lumpur, Malaysia, including recruitment, establishing fraud processes, policies, and procedures/guidelines.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.

What You’ll Be Doing:

• Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.
• Ensure confidentiality of all information collected during investigation.
• Review customer transactions to identify fraudulent activities such as account take over, friendly fraud, identity theft and similar acts/risks.
• Contact customer via phone and/or email to validate the transactions activities and account information.
• Resolve customer issues within the scope of existing service level agreements.
• Investigate chargebacks / fraud claims and provide analysis on loss trends.
• Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
• Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Generate suspicious activity reports and risk management reports for Managers.

What We Look For In You:

• Minimum Degree in accounting, finance, business administration, criminology, or other disciplines.
• 2 - 4 years of relevant fraud investigation experience.
• Fraud detection/risk management experience in the banking, financial and/or fintech sector.
• Strong ability to find fraud patterns, trends, and possess critical thinking skills.
• Experience with different payment methods and platforms.
• Ability to learn new technology tools quickly.
• Willingly to work according to given shift schedule to support 24x7 operations.
• Good communication skills in both verbal and written for English and Chinese (Mandarin).
• Experienced in customer service is a plus.

Nice to Haves:

• You either are already or are eager to become an expert in the blockchain and will understand how speculators, traders, digital asset exchanges, blockchain money services businesses and financial institutions operate.
• Training/Experience in blockchain analytic tools (e.g.: Eliptic).
• Experience working with teams across offices and time zones.
• Fraud Risk Certification (CIPFA) is preferred or equivalent.

Why Join Us?

• Competitive remuneration package (Basic Salary + Yearly Bonuses).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities
• Fitness membership