Total 8,778 Manager level Customer Service job vacancies

Full time opportunity for a renowned company located in Altona North.


SWC Security is Australia’s leading integrated security and facilities solutions provider. We make every effort to provide our clients with industry-leading facilities and peace of mind with our state-of-the-art technology and highly qualified staff. We will continue to grow and expand our business by maintaining a culture that recognizes and rewards innovation through our commitment to excellence.

Your responsibilities will include:

• Plan, administer and reviews customer services and after-sales services, and maintain sound customer relations
• Manage customer service staff by creating staff schedules, managing workflow, handling staffing and employee issues and enforcing departmental policy and procedures
• Ensure that all customer service representatives have up-to-date information and equipment
• Establish procedures to monitor successful procedures and programs, including planning and implementing after-sales services to follow up on client satisfaction
• Lead and motivate staff in handling change, building trust, and partnerships to encourage and build a team environment
• Accurately perform registration process for all new and existing clients
• Liaising with other areas of management regarding direction and feedback for team members, and to response to customer expectations
• Oversee and follow through on customer feedback including complaints handling
• Ensure service levels are being met.
• Be the voice of the customer in the organization.

Successful candidates will:

• Have an AQF Diploma qualification or higher in a relevant area and at least 2 years of relevant work experience.
• Excellent interpersonal and communication skills.
• Demonstrative initiative and proactive approach.
• Strong problem-solving and decision-making abilities

Salary: $70K + Super

Shaping the future of real estate for a better world  

At JLL, we see a Brighter Way ? forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  



What this opportunity involves:  

Are you a dynamic and proactive professional with a passion for retail management? We are seeking a highly motivated Centre Manager to oversee the operations and success of Central Square Ballarat and Thompsons Parkway. As the Centre Manager, ... Click here to view more detail / apply for Centre Manager

Your new role Our business has an established successful cultural identity, due to growth we have a full time Team Leader opportunity available in our Home Care team in Grafton. As a Team Leader and a valued member of the well-respected RSL LifeCare at Home team, you will manage and support a group of Home Care field staff within the community care service. You will also spend a portion of your time 'hands on' in service provisioning for your catchment areas. Working with Us We are a credible industry leader across Home Care, Retirement Living, Residential Aged Care and Veteran Services with over 3600 employees across ACT, NSW and SE QLD. RSL LifeCare is dedicated in providing our employees with support, training, education, career development, recognition and work-life balance. Benefits:

Supportive work culture to pursue your team leadership passion
Eligible for not-for-profit salary packaging (up to $15,900 tax free + $2500 meal & entertainment).
Internal and external training and education opportunities
Receive a company mobile phone, uniform and all PPE
Career development and progression opportunities across all of RSL LifeCare

We are genuine. We are authentic. We enrich people's lives in the home and the community. You will be joining our passionate, caring and supportive team. You would proudly be joining an organisation with over 100 years of rich history in enriching veterans and seniors lives. You will be part of an authentic team that truly cares and you will naturally live and breathe the RSL LifeCare values as these are also your personal values and who you are;

Respectful & Collaborative: You are respectful to others and instinctively collaborate in the best interest of clients, families, and the community.
Passionate & Imaginative: You are passionate about enriching lives and enjoy thinking outside the box (and inspiring our client's imagination).
Courageous & Responsible: You pride yourself on always being responsible and are brave in speaking up when required to meet the specific needs of our clients.

To Apply Please select "Apply Now" attaching your updated resume and a cover letter outlining your availability. Background checks will be carried out on all prospective employees applying for positions that have been identified. Our Diversity Statement We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. To find out more about RSL LifeCare, we invite you to visit our website at www.rsllifecare.org.au Please click here to apply.

Clinical Care Manager A dynamic and experienced Clinical Manager to join a dedicated team to play a pivotal role in overseeing day to day operational activities for an aged care home. About The Role

Provide leadership and direction to clinical staff, fostering a collaborative and supportive work environment.
Develop and implement policies, procedures, and protocols to optimize clinical work flows and enhance patient outcomes..
Oversee and encourage the implementation of continuous improvement activities in all aspects of clinical and lifestyle services.
Ensure the sustainability and growth of the service through your diligence with AN-ACC funding and care.

About you Hold a minimum of a bachelor's' degree in Nursing. Previous experience in a senior clinical role AHPRA registration Sound understanding of care assessment in the Aged Care Sector and use of AN-ACC If you or someone you know would be interested in knowing more about this position please reach out to me for a confidential discussion on: E - esther.mutambara@randstad.com.au P - 045 841 7893

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Group Leader Customer & Property Service
Apply now Job no: 535357 Work type: Ongoing full-time Location: Maitland, Newcastle Categories: Property Administration, Property and Asset Management

Do you want your work to make a difference for NSW? Together, we create thriving environments, communities and economies.
 

Group Leader, Customer and Property Services Land and Asset Management
Unique opportunity to lead and manage a dynamic team to manage the Crown estate and its assets.
Full-time ongoing role within the Crown Lands Leasing Team
Hybrid work from home and office model with location negotiable across Newcastle or Maitland.
Generous remuneration package. Salary from $120,859 - $133,183 super annual leave loading flex leave

 
Crown Lands is currently seeking to appoint a Group Leader

... Click here to view more detail / apply for Group Leader Customer & Property Service

Note: Project site is in Johor Bahru, Malaysia

• To be responsible for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met
• To be responsible for overall co-ordination and management of construction projects including progress, logistics, quality, cost and client relations
• To coordinate between client, architects, engineers and consultants
• To monitor the use of site labour, materials and plant resources in accordance with the project cost budget
• To manage the implementation of the master programs, manpower, materials & plant schedules
• To ensure all short-term programs are properly reviewed and communicated to all parties concerned
• To ensure proper safety conduct and standards of all site operations
• To provide effective and efficient site administration, meetings and reporting
• To plan and organize various statutory inspections
• To act as client representative, managing the daily running of the project
• To facilitate progress meetings and produce project reports
• To update the master programs.
• To facilitate site meetings and inspections to report on quality and progress
• To manage other consultants and the professional team
• To assist with the procurement and appointment of other consultants as needed

The Head of Service Excellence is responsible for the assessment, transformation, plan development and transformation plan execution for AGS’ Asia-Pacific customers.

This role is responsible for driving strategic and transformational initiatives related to customer and AGS objectives. This role will partner with program leaders and regional leadership to understand customer goals, create plans to achieve those goals and lead them through implementation to operation. This position includes managing stakeholder relationships, AGS resources, and project workstreams.

• Actively listen and extract customer needs and opportunities using Command of the Message methodology.
• Offer customers alternative solutions, drawing on AGS’s capabilities and marketplace knowledge.
• Build strong and effective working relationship with leadership and partners both internally and across customers to build efficiencies, enhance service offerings and ensure operational excellence.
• Partner with client and internal AGS partners to develop appropriate material for business reviews.
• Partner in successful implementation of client initiatives (examples: diverse talent, technology transformations, process re-design, policy changes, new expansions).
• Coordinate leadership and client involvement for problem resolution and critical decision making.
• Collaboratively create transformation plan (account plan/roadmap).
• Develop and implement approach to ‘continuous improvement’ and innovation throughout new and existing AGS programs.
• Identify opportunities for driving strategic enhancements to operating or resourcing model based on continuous improvement activity or opportunities.
• Ownership of the initiatives tied to customer goal achievement.
• Mentor account leaders in operational improvements.
• Hold accountable all project team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met.
• Identifies project risk and issue areas, and escalates within AGS, partner ecosystem and client escalation channels as appropriate.
• Participate in driving, monitoring and designing solutions from implementation through to BAU for large scale AGS programs to ensure quality service delivery.
• Work with Development and Operations leaders to drive and constantly refresh an appropriate technical and consultative training strategy to maximize capabilities and ensure quality of delivery.
• Work with programs and business development to develop proof points and seek to make this a part of core operational delivery across region.

• Education, Training and Development Programme Delivery Manager
• Band 8a, NHS Agenda for Change £50,952 - £57,349 per annum
• 2 year secondment/fixed term
• Crawley (To be discussed with successful candidate) will be expected to travel across the whole Trust geographical footprint

The ETD Delivery Manager is a senior role responsible for managing the day to day delivering of the ETD programme training courses within SECAmb, ensuring the successful delivery of programme ( such as, employee development, learning, experience, and emphasise on SECAmb’s commitment to fostering a culture of continuous self-improvement.) through the provision of expert project management guidance, support and assurance to Executive decision makers and senior stakeholders.



The post-holder will have responsibility for this complex programme and will be expected to lead the day-to-day management of this 24-month workstream.

The Delivery Manager will initially work to implement Phase 1 of the Programme, which includes all the legal, contractual and Trust training for all staff and clinical staff staring in April 2024.

This will then grow to include the development and launching of a comprehensive training cycle for the entire Trust to includeManagement, Command and Corporatetraining by April 2025.

This stage will also include thereview of the current learning systemsto improve compliance and tracking, ensuring consistency of approach in how this programme is delivered within these all departments across the Organisation.



If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post.

Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zone.



The Delivery Manager will be responsible for delivering the following objectives:-
• Ensure staff buy-in: Launch a Training Plan that aligns with the diverse needs and expectations of the Trust by engaging and involving employees in all stages of the project, from brainstorming to decision-making.
• Provide assurance:Deliver a comprehensive training programme which will provide assurance that employees possess all the necessary skills for delivering high-quality patient care in line with the national statutory and mandatory standards.
• Link to corporate strategy: Identify areas of synergy and potential misalignment with the corporate strategy to ensure that the training programme directly contributes to the delivery of the Trust’s corporate objectives.

Please refer to Job Description for full list of responsibilities.


This advert closes on Wednesday 17 Apr 2024

Proud member of the Disability Confident employer scheme

Recruiting tomorrows Army today

You will be responsible for leading and managing a team of Physical Training Instructors, Assessors, and Interviewers to deliver the activities as part of the assessment process for the British Army.

You will oversee your team in guiding and nurturing candidates through the assessment process in an unbiased, friendly and controlled environment, ensuring candidates receive the best experience and leave their assessment, no matter the outcome, feeling their British Army assessment has been conducted fairly and was enjoyable

What you'll be doing:

• Supporting the Centre Manager in ensuring the smooth running of the Assessment Centre
• Managing a team with responsibility for rotas, development, reviews and training
• Quality checking your teams output
• Communicating business priorities, updates and information
• Setting clear and realistic performance objectives, including behavioural standards.
• Motivating and developing your team in an inclusive environment, whilst celebrating team and individual success

What we're looking for:

• Previous experience in leading/managing a team
• IT Literate, MS Office
• Personable with excellent communication skills, both verbal and written
• Flexible approach to change, encouraging the same in team
• Passion for excellent Customer Service
• Collaborative team player; leads by example
• Must be able to work 1 weekend a month - time given back in lieu

About Recruiting Partnering Project (RPP):

At Capita Recruiting Partnering Project, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

Please visit the below link for further information;

Recruitment Partnership Project | Capita

What's in it for you?

• Salary of £32,000
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Rewarding role supporting people joining the British Army

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

We currently have an exciting new role to join our experienced and friendly team at the Fire Service College Leisure Centre as a Duty Manager. Assisting the Leisure Centre Manager you will be responsible for the smooth running of the site, developing customer relationships and ensuring the safety of our clients.

This role will be on a bi-weekly rota basis - week 1 you will work Monday - Friday 5.45am - 1.45pm. Week 2 you will work 4 week-days - 1.30pm - 9.30pm and one weekend day 7.30am - 1.30pm.

What you'll be doing:

• Ensuring the highest standard of customer care and service delivery is achieved.
• Carrying out lifeguarding duties
• Completing required training.
• Assisting the Leisure Centre Manager to ensure the centre is operational at all times.
• Providing guidance and support to zero hour lifeguard staff.
• Delivery swimming lessons as and when required
• Supporting with membership and administration duties

What we're looking for:

• Be in possession or happy to work towards gaining an RLSS NPLQ qualification
• Previous experience as a Duty Manager/Supervisor preferable within the Leisure or hotel industry.
• An interest in sports and leisure
• Competent swimmer
• You will be required to obtain an enhanced DBS certificate as part of our vetting process .

About Fire Service College:

We're training the next generation of firefighters to respond to any emergency and create a safer world. The College is one of the world's leading organisations for fire prevention, protection and response. We provide dedicated, accredited training for emergency service professionals, as well as commercial and public sector clients around the globe. We have one of the largest operational fire and rescue training facilities in the world, with a unique training environment, sports centre and expert instructors. Visitors and learners can train and exercise in a realistic and challenging environment, with a learning experience that is second to none..

What's in it for you?

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
• Free gym membership and discount for families
• Subsidised meals and bar on site
• Ample free parking
• Discounted accommodation onsite for friends/family
• Opportunity to gain further qualifications

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. #LI-Onsite

Proud member of the Disability Confident employer scheme

An exciting opportunity for a Deputy Security Manager who will be responsible for supporting the Management Team in delivering the smooth and efficient running of the Security Service. The site is located in Ealing, full to the brim with shops, restaurants, cafes and coffee shops
Information:

Position: Deputy Security Manager
Location: Ealing
Pay Rate: £15.62 per hour
Hours: 45 hours per week
Shifts: 5 On 2 Off (One weekend shift every 3 weeks, this will form part of the 5 shifts)

Job Requirements:

SIA Licence required
Experience as a Team Leader/Supervisor/Lead Officer is required
Excellent communication both written & verbal
Excellent levels of customer service at all times
Reliable, Responsible and Punctual
To have a smart appearance befitting the company
Flexible in the approach to daily duties and additional events when held on site.
Computer literate in Microsoft Word, Outlook, and Excel
Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
Able to work as part of a team as well as on your own

Job Role:

To be responsible for the deployment of the security team to ensure that a satisfactory security presence is maintained on site at all times as required by the Client Representative(s).
To ensure that all security personnel adhere to their duties and policies and procedures of the site at all times and report any breach of these immediately to the Duty Manager or the Contract Manager.
To ensure that discipline is maintained on shift at all times including the wearing of full uniform and punctuality of officers.
To ensure the Handover is checked at the beginning of the shift to ensure all vital details are carried out before their time.
To ensure the highest standards of customer care are maintained all times when dealing with staff, students, and visitors to the site.
Proactively monitor and maintain staff discipline, standards, and conduct.
To keep a proactive outlook and regular patrol all aspects of the site/s
Oversee that the contract’s officers are all performing to the required standards and take appropriate actions to remedy any shortfalls.
Monitor patrols are being adequately completed and to the expected frequency.
Liaise regularly with CIS Managers and senior Supervisors ensuring that they are kept updated on all important aspects.
Regularly audit site equipment & ensure that site paperwork is correctly maintained.
Ensure correct deployment of staff.
Carry out any reasonable requests made by CIS management.
To be able to work as part of a team
Build a relationship with our main Control Room in order to both understand each other’s requirements

Additional responsibilities:

Linking in with Local Authorities.
Developing strong working relationships with all emergency services.
Lead, manage and motivate the team.
Assist with Officers and CCTV Operators annual leave requests
Oversee Roster and scheduling responsibilities in alignment with rostering process and procedures.
Brief the team daily on the day taskings/events/planned incidents/new processes or procedures etc.
Always make a positive personal impact and be seen at the forefront of good practice.
Perform or assist with all reasonable client / company requests.
Be an exemplar for Team Working - shift team and site leadership team
The above detail is not exhaustive but is designed to provide a general overview

Benefits:

Health care plan (HSF)
Perk Box (HSF) – discounts & offers from cinema tickets to days out
Cycle to work scheme
Tailed Site Uniform
First class training allowing you to develop your skills
A view for career development
Long service & Employee Recognition awards

CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.
At CIS Security Ltd, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.

Deputy Care Home Manager - Required at Great Baddow Nursing Home in Chelmsford, CM2 7TL , Part of The Country Court Family
Hours: 37.5 Hours per week, working weekends on rota
Great Baddow Nursing home in Chelmsford is a welcoming and homely environment for those with a variety of needs and consists of 64 bedrooms. The manager & our friendly and compassionate care team are dedicated to our residents, providing personal, dignified care that ensures our home is exactly that – a home
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

Deputy Care Home Manager - The Grove Care Home in Waltham, Grimsby, Part of The Country Court Family
Hours: Days 40 Hours per week, working weekends on rota (3 shifts & 1 supernumerary shift)
The Grove is a well-established part of the community in Waltham and a well-respected care home in the Grimsby area, It provides residential and specialist dementia care in a warm, family-led setting. The dedicated staff led by the Manager understand that everyone is different and take time in getting to know each resident individually, so they can settle into a comforting, enjoyable routine.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

Main function of the job
To carry out practical maintenance jobs to plant, buildings and equipment to assist with the safe and smooth operating of Linden Care Homes
Main duties of the role.
• Undertake all planned statutory testing/inspections which include Fire Alarms, emergency lights, lifts and equipment inspections. Checking temperatures of water heaters, sinks, showers and baths,
• Undertake all routine planned maintenance tasks and repairs as per schedule.
• Minor building work repairs to include carpentry repair’s (examples locks window stay etc.) small plumbing jobs and minor electrical jobs (changing lamps, plugs etc.)
• Painting and decorating
• Equipment running repairs- bed frames, wheelchairs, trolleys etc.
• Monthly, quarterly and 6 monthly cleaning of shower heads and waste traps
• Testing of Portable electrical appliances and maintaining of the PAT testing log.
• Liaise with trades and contractors working in the Homes.
• Driving duties
• Vehicle safety checks (water, tyres, fuel etc.)
• Purchase and collection of consumables and control of maintenance stock

Personal Specification
• Hands on practical person with experience in building trades an advantage but not essential (Electrical, carpentry, plumbing, painting and decorating)
• Able to work autonomously without supervision is a must.
• Good communication skills, both written and verbal.
• Team player
• Good problem-solving skills.
• Must be able to drive
• You will also be subject to a DBS check, and will be required to provide relevant ID in accordance with this check.

This job description should not be regarded as an exhaustive list of duties and may alter to reflect the changing needs of the service we provide.

All staff are expected to cover for sickness and holidays. Staff will adhere to all statutory regulations and respect 'in-house' rules about work practice, confidentiality and honesty at Linden Care Homes Ltd.

Your main responsibility will be to assist the Medical Engineering Technical Lead in providing an innovative and responsive service across the NCA geographical patch and cross section of clinical teams and services.

You will manage a team of Engineers and implement safe systems to complying with statutory and regulatory requirements whilst supporting innovation for the NCA.You will be working with a multi-professional Medical Devices Team who deliver engineering, governance and training services across a number of Care Organisations and community teams. This wider Team welcomes innovative approaches and aims to provide clear development pathways and opportunities for staff at every level.

You will provide strong leadership to the medical engineers but also blend the work of that team to develop robust governance practices. You will promote good working practice and build rapport and trust with site-based colleagues to minimise equipment downtime, increase availability of devices and equipment at the point of need.

The right candidate will have an engineering background and an understanding of specific challenges faced by implementation of this new and exciting way of working.

We are particularly looking for someone that is solution focused with a can-do attitude with strong leadership qualities.

Please note for this post you will be required to have obtained a full UK driving licence.

As a leader of a multi-disciplined team of Engineers, Engineering Technicians, and Clerical staff providing a medical equipment management service, you will be expected to:

Communicate with and provide specialist advice to clinical teams senior managers and colleagues with regard to the life cycle of a wide range of medical devices.

Undertake testing and repair of a wide range of complex medical equipment.

Undertake a range of duties in a deputizing role for the EBME Manager

Supervise work plans and work of junior staff.

Assist in identifying and managing risk associated with medical equipment and support investigation of device related incidents.

Act as a mentor and oversee training and CPD for engineers of all grades ensuring accurate and up to date records.

Assist in monitoring key performance standards associated with both internal and external work plans.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For the latest information around our values and behaviours, please visit our careers websitecareers.northerncarealliance.nhs.uk

Ensure there are sufficient numbers of devices available in the right places in optimum condition ready for patient care.

Setting work performance standards appropriate to defined goals required as part of the legislation, Trust policy or departmental protocols.

Contribute to development of protocols and procedures as necessary to improve service delivery.

Provide leadership through motivating and developing staff to achieve high performance.

Create clear expectations and patient focussed service delivery.



To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk


This advert closes on Tuesday 30 Apr 2024

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