Total 42 Manager level Customer Service job vacancies

Job Responsibilities:

• Transform traditional business platform to digital business platform. 
• To initiate new ideas for improvements in business processes as well as operational system for efficiency and effectiveness in the entire process.
• To lead and drive digital project management activities and timeline planning with internal or external parties to organize the various components needed to initiate, run and conclude major projects. 
• Frequent conduct Fintech market research on digital technology, propose & implement applicable solutions/features to the Company. 
• Act as the owner of digital business platform (AEON Web, Mobile App, Wallet & any digital business platforms) to create & maintain the digital business platform through collaboration/coordination with respective stakeholders. 
• To measure & monitor on the digital business platform performance and liaise with respective business units for the digital platform improvement and growth. 
• Refinement of policies and procedures, system enhancements, rules and regulations to support overall strategic direction 
• Responsible to innovate and develop new improve features in functional system requirement. 
• To lead the digital channel process/operation improvement that provides expertise and serve as an internal consultant to Business Units specialising in improving customers experiences. 
• Provide support to external and internal stakeholders in regards to functional system. 

Job Requirements:

• Bachelor’s degree in Marketing, Bachelor degree in Marketing, Communications, Business, and Arts, Social Science or other related creative discipline required.
• Min 5 years of experience in Digital Planning or equivalent.
• Adapt at building and leading strong, happy and productive team environments, internally and externally, across varied stakeholder teams.
• Ability to work and thrive in a self-starter, fast-paced and changing environment.
• An outstanding creative sense, with exceptional attention to detail.
• Self-motivated, ability to multi-task and meet deadlines.
• Ability to provide efficient, timely and reliable customer service to both internal and external customers.

Perks & Benefits

• Performance Bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

This role resides within the Marketing Department and the successful candidate will be responsible for leading and driving the growth and penetration of our products and financing solutions to ensure that Aeon Credit achieves its growth and commercial ambition. The individual should have a good understanding of consumer marketing and retail merchandising. 

Key Responsibilities

• Lead the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• In charge of planning and implementing brand activation strategies and integrating retail marketing plans with overall brand positioning.
• Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations.
• Supervise and ensure the smooth execution of all brand activation planning, retail installation and implementation across all touchpoints. 
  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives.
• Conduct regular market visits and engage in fieldwork to gather feedback, identify challenges, and align strategies with market realities.
• Evaluate the effectiveness and impact of current retail marketing initiatives through tracking and analysis with the aim to optimize cost spending.
• Build advocacy and enhance awareness amongst AEON Credit Employees through Internal Marketing funnels.
• Manage department’s A&P expenses tracking & processing of PO and/or invoices as well as ensuring full compliance to procurement processes, campaign fulfilment requirements, campaign expense controls, and other audit/regulatory obligations. 

Requirement

• Degree or other suitable qualification, preferably in Business Management/Marketing.
• Minimum 8 years of relevant working experience in marketing, preferably within the financial or banking industry.
• Possesses sound Marketing/Trade Marketing/Retail Marketing knowledge, excellent communication & strong interpersonal skills.
• Customer centric marketer with an inquisitive and passionate brand mindset.
• Robust analytical and customer insight skills, including confidence with both digital tools and traditional touchpoints across all channels and platforms.
• Proficient in marketing research and statistical analysis with ability to interpret and translate online and offline customer behaviours into strategic activities.
• Able to work independently without much supervision, resourceful, innovative and is a team player. Self-motivated with a high level of drive, initiative, and commitment.
• Possess excellent communication and interpersonal skills to work collaboratively with cross-functional partners to optimize quality and impact of omni-channel plans and campaigns.
• Prepare to take on other roles and responsibilities when required.

Perks & Benefits

• Performance bonus
• Parking Allowance
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave/Birthday Leave
• Personal development opportunities

Please ensure that you have fully read the job description and person specification before applying for this role.

Practice Plus Group are currently delivering Integrated Urgent Care services in South West London, and are looking for a Service Delivery Manager to join our already busy team. In this role, you would be jointly working with the Medical Lead and Regional Manager to provide an efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams. The Service Delivery Manager will be responsible for the out of hours and clinical assessment service within South West London. You will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training, assisting in investigations where required and applying Practice Plus Group's visions and values This role will be based in our Putney office, with travel to Stockley Park office once a week. This is a permanent, full time role of 37.5 hours a week, which will also include rotating silver on-call responsibilities. There is no regular home working for this role as a presence in the office is necessary, you will also need to be in on a weekend once every 5 weeks.

To work within the call handling team with a focus on achieving excellent patient care via the telephone. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers. Please see the attached job description for a full breakdown of the duties and responsibilities.

Critical Care Manager Nuffield Health Oxford, The Manor Hospital | Nursing | Permanent Contract | Full time Up to £56,500 per annum, depending on experience 37.5 hours per week At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you. We're looking for a highly skilled Critical Care Manager with a passion for delivering exceptional patient care to join us at Nuffield Health, The Manor Hospital. Whether you're currently working in the NHS or in a private setting, now's the time to apply to Nuffield Health. This is an opportunity to work autonomously and grow your career - to be valued and to be free from the constraints that might be preventing you from achieving job satisfaction right now. About the Role Critical care is where your skills and training really come into play. No two patients are the same and every day is different. With us, you can be secure in the knowledge that you'll have all the support, training you need to handle whatever the role brings. We understand what makes you great as a nurse - your skills, dedication, ability to spot a problem and act quickly, as well as your empathetic approach. Together, these different aspects of care are what make our patients' journeys memorable - for all the right reasons. As a nurse registered with the appropriate governing body, you'll have the qualifications and experience relevant to your registration. You'll also have post-registration experience. Immediate / Advanced Life Support is desirable. Like us, you believe in putting people first. So you'll appreciate having the resources to fully understand and meet each individual patient's clinical and personal needs. Alert, focused, detail-oriented and empathetic, you'll have a wealth of experience to draw upon. We are looking to appoint an enthusiastic, motivated and dynamic individual who has undertaken post graduate study in intensive care and mentorship. You will need to have a passion for clinical care while possessing excellent leadership skills to support the team and assist the senior sister with the management of the unit. You will need extensive experience in critical care along with previous experience at a senior level. You'll be an excellent communicator and team worker - flexible and motivated. As part of the wider hospital team, you'll interact with practitioners from other areas because you understand that continuity in patient care is key. You'll be part of a close-knit, multidisciplinary team. And, with our consultant-led service, you'll be working directly with some of the best clinical talent around, gaining experience with new practices, equipment and facilities. These are all maintained to our high standards as we take great pride in our low infection rates and high CQC scores at Nuffield Health. As our Critical Care Manager, you will: Supervise and support clinical support staff and junior staff in the delivery of care, providing education, training and mentorship to meet development needs. Deliver high quality patient care, which is clinically effective, evidence based and appropriate. Assess, plan, implement and evaluate care as part of a collaborative programme. Helping you feel good. We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we'll take care of what's important to you. Nuffield Health Oxford Our modern hospital is based within a stone's throw of the historic City of Oxford, a world-renowned centre of excellence for surgical and medical expertise. We are proud of the wonderful environment and team we have established, providing our patients with first class care. We operate 6 well equipped and modern operating theatres with 64 well-presented ensuite rooms. We cater for inpatient and day care, providing a broad range of surgical specialties and clinics including Paediatrics, Oncology, Interventional Cardiology & Radiology, Orthopaedics, Endoscopy, Gynaecology, Urology, Ophthalmology as well as women's and men's health clinics. The hospital is located with excellent transport links by road and rail, both to and from London, Thames Valley, and the Midlands. Join Nuffield Health and create the future you want, today. Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post. It starts with you.

We are looking for someone to manage the Unit for a 10 month secondment period with responsibilities to include: Being an expert clinical role model. Managing and leading the Unit nursing staff in liaison with deputies. Collaborative working with the Practice Development Team and operational team, including external teams, to ensure effective working relationships. Leading by example to motivate, develop and establish a well-trained, competent workforce to deliver safe and effective care to all patients within the ward / department. Coordinating nursing and multi professional activity within the clinical setting, ensuring that there is appropriate skill mix for the patient caseload within available resources. Promoting and role modelling effective communication within the nursing and multi professional team, to patients, carers and visitors. Receive and report sensitive information. Managing and promoting change and improvement. There is more information available on the attached job description for key responsibilities of this role.

JOB SUMMARY:In conjunction with other members of the management team, to lead in the development and implementation of the Mental Health Support Teams providing a high quality service to meet the needs of children and young people in an educational setting and their parents/carers. To ensure the continued efficient and effective management of the team, providing leadership and supervision to a multi-disciplinary staff group.The postholder will act in support of the CAMHS Community Manager, deputising and carrying out delegated roles, duties and responsibilities as required, as part of the Management structure. The postholder will be responsible for the overall management of a locality MHST and for supporting the implementation and mobilisation of the National Trailblazer for the HPFT CAMHS Service. In addition to providing specialist skills and experience to delivering interventions in an educational setting you will provide formal and informal education and training to other members of the team, other disciplines and teams as well as line management and clinical supervision. The MHSTs will deliver evidence based interventions supporting emotional wellbeing, primarily in an educational setting. Under your supervision and support staff will be delivering full assessments of care needs, risk assessment and evidence based interventions. The service will be available Monday to Friday 9-5pm, though there may be times when workshops or community work are required in evenings or at weekends and it is essential that the postholder is flexible. The post holder will maintain managerial responsibility for the team caseload, overseeing referrals and the allocation of clients. S/he will also maintain a clinical role and/or a caseload dependent upon locality need. Furthermore the post holder will be responsible for establishing and maintaining team systems and processes for the effective operation of the team, including outcome measurements, audit and annual service policy review. The postholder will act in support with fellow Team Leaders in providing clinical Leadership and advice across the MHST Service. All staff should comply with the Trusts Open Culture within a Responsibility Framework.

For full details of the responsibilities and duties of this role please see the attached job description.

For full details of the responsibilities and duties of this role please see the attached job description.

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Title: Assistant Headteacher - Post 16 and Futures

Location: Trent Acres, Kings Bromley

Salary: £35,000 per annum

Hours: 40 hours per week, Monday to Friday 8am - 4pm

Contract: Permanent, Term Time only

UK applicants only.

As part of our continued growth, we now have a fantastic opportunity for a Assistant Headteacher to join our close-knit team at Trent Acres School located in Kings Bromley.

About the role

This is a senior post within the school’s staffing structure which carries with it membership of the Senior Leadership Team (SLT). This post carries a 50% teaching commitment as well as SLT responsibilities.

Duties

To be the school lead for Post 16 provision.
To promote and manage post 16 provision at Options Trent Acres and Trent Acres Brookfield School.
To be senior lead on site at Trent Acres Brookfield School as and when required, leading on the day-to-day running of the school.
To manage the vocational provision provided by the school including introducing new qualifications.
To be responsible for pupil outcomes and manage this process in consultation with the senior leadership team.
Ensure careers education is delivered in accordance with the up to date and relevant guidance.
Support the school in meeting the Gatsby benchmarks in line with careers.
About the school

Options Trent Acres School is currently undergoing development and increasing its pupils numbers transitioning from 30 pupils to 60 pupils recently and with approval to open an Early Years Unit and extend our Primary provision. Due to this exciting time for the School the job roles currently advertised are all new as part of this development.

The school is purpose built, modern and welcoming with a range of specialist learning areas including an indoor and outdoor riding school and outdoor gymnasium. Pupils also have the opportunity to work with our horses, donkeys, goats, alpaca and chickens. Learning outside of the classroom is a fundamental part of life at Trent Acres. We have a dedicated staff team who are focused on the delivery of high quality, pupil centred, bespoke packages of care and education.

Our service is in within easy reach of Stoke, Derby, Telford, Stafford, Lichfield, Burntwood, Rugeley, Burton-on-Trent, Tamworth, Uttoxeter and surrounding towns.

For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Do you like to connect with people, make a difference and do the right thing?

Somerset Careis an award-winning not-for-profit provider of care across the South West. When people think about care, they think of the Somerset Care Group.

Halcon Centrerecruit based onvalues- for this role, you need an NCQ/QCF Level 2 in Catering and experience of leading a Kitchen team.

Everything we do at Somerset Care is underpinned by our four core values: Connecting with people, Making a difference, Doing the right thing and Embracing change

We really care about our staff and offer a range of excellent benefits:

- Full company induction, ongoing training to gainNVQ & Care qualificationsplus the opportunity to start anApprenticeship

- Enhanced pay for nights, weekends and bank holidays

- We have partnered withWagestreamso you canaccess your earned wages before payday

- Blue Light Card- provides access to more than 15,000 discounts from large national retailers to local businesses!

- Reward and recognition- Bright Sparks, Somerset Care Group Awards, Long Service Awards

- Refer a Friend Bonus- £350 per person you refer (Uncapped and paid on successful appointment)

- Wellbeing supportavailable, covering a wide range of support services and events.

Apply now to speak to our friendly recruitment team!

- Head Chefsprovide a high standard or varied menus, reflecting individual dietary requirements, and ensuring nutritional value is monitored.

- As a Head Chef,it will be your responsibility to manage and order food stock.

- Head Chefssupporting with maintaining a clean and safe kitchen to a high standard.

- To support the kitchen assistant in the preparation and serving of food.

- OurHead Chefpay rate of£13.50per hour (£14.50on weekends!) recognises the value of our team members.

“I have always felt very proud to work for Somerset Care and feel very grateful for the career opportunities & support I have been given.”

The Halcon Centre empowers young adults with complex physical disabilities to live fulfilling lives through the provision of award-winning short-term respite stays and long-term residential care. We recently wonTeam of the Yearat the 2023 Somerset Care Group Awards!

If you would like to have a chat with our friendly recruitment team, please call us on 01823 802 637 and select Option 1.

Somerset Care Group is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.

Are you a highly motivated and ambitious manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

a minimum of twelve months’ management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
be passionate about customer service
evidence of inspiring and developing large teams
be willing to work nights and weekends
have ambition for success
Join our client as an Assistant Manager, in return you’ll get:

an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
40-hour contract, plus additional pay for any extra shifts you work
the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target – paid half yearly
50% off food when you are working
optional pension plan
28 days holiday
earn additional days holiday with length of service, up to five days
one in four weekends off
ongoing training and development, with the opportunity to fast track your career
free bowling / golf game vouchers every month
30% discount off food and drink for you and up to five friends
access to our clients Employee Assistance Programme (EAP) for you and your family
well-being training to support you in the workplace
opportunity to join the healthcare cash plan
financial long service awards
a £15 donation to Barnardo’s when you complete your induction
enhanced maternity, paternity, adoption, and shared parental leave benefits
flexible working, allowing you to have the perfect work life blend

Care Manager

Canning Court Care Home, Canners Way, Stratford-Upon-Avon, CV37 0BJ

£15.60 - £18.17ph dependent on experience and qualifications

Permanent Contract. 40 hours per week.

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You'll help us make health happen by:

• As a member of the Senior Team, you'll promote our resident's independence, choice, and dignity, ensuring the highest standards of care are delivered
• With the help of your team, you'll assess each resident's wellbeing - making sure their physical, emotional, and social needs are met - always maintaining accurate records
• Delivering guidance to your team, you'll lead by example; motivating and mentoring the team to ensure the safe and efficient running of the care home
• Overseeing and completing monthly care plan reviews including rewrites
• Managing the weekly/monthly audits, you'll ensure they're completed, and actions followed up
• You'll build lasting relationships with the residents and the people they care about - fostering a sense of community
• Creating and developing strong relationships with local partners, you'll play an important role in raising the care home's profile in the local area and beyond

Key Skills / Qualifications needed for this role:

• You'll hold an NVQ Level 3 in Health and Social Care with experience of working in a care home environment
• You're passionate about caring for the elderly and infirm (change as necessary) and have a flair for helping people maintain their independence, choice and dignity
• An effective communicator who's able to build strong and honest relationships with residents and their families
• Someone who's ready to use their experience to lead, motivate and mentor a team - who's able to delegate effectively and promote excellent customer service and relationships
• A respectful and compassionate team player with the belief in giving your personal best

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal on every shift
• 28 days holiday
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Job Role: Customer Care Account Manager
Location: Normanton - Wakefield
Type: Full time, 40 hours
Salary: £24k - £30k Plus generous bonus scheme - monthly payment
Working hours- Between 8am and 5.30pm Monday to Friday

Our lovely client based in Normanton, Wakefield are looking for a self-motivated team player who is passionate about their work to join their head office as a customer care account manager.
Duties:

• Ensuring the customer's needs are met on time to the required standards, while striving to exceed their expectations
• To work as part of the Sales team, providing a high level of customer service to internal and external customers
• Process customer orders and provide accurate quotes
• Having the ability to spot opportunities for up selling and cross selling to other areas of the business

Essential Requirements:

• You will be a self-motivated team player who is passionate about their work with a "can do" attitude
• Must have a "hands on" approach as the working day will be varied
• Will have excellent customer service and communication skills
• Must be enthusiastic and hardworking
• Experience within the environmental, waste or chemical industry would be an advantage but not necessarily essential to the right candidate

Package:

• Generous holiday allowance starting with 30 days holidays (including Bank Holidays)
• Flexible start and finish times - with a focus on results
• Death in service benefit - 2 x your annual salary
• Contributory pension scheme
• Discounts on our refurbished IT and domestic appliances