Total 9 job vacancies by Argyll Scott

A new and exciting Trade Sales Assistant (6 months contract) for a large global bank. Looking for someone with middle office experience and FX and cash experience.

Key responsibilities

· Bachelor Degree’s in Business/Finance

· 1 to 3 years of Middle Office Experience in Credits and FX cash

· Excellent communication skills, both written and oral and is comfortable

If you are interested in this position, please feel free to drop me a message and send your CV over to slam@argyllscott.sg

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

We are currently seeking a highly skilled Application Support ITIL Specialist to join our team and contribute to the optimization of our IT service management processes. We are looking for an expert who has experience setting up the whole ITSM.

This is a 12 months contract role to start with a potential to extend or get convreted to a permanent headcound based on individual performance.

Position Overview:

As an ITIL Specialist, you will play a key role in designing and implementing ITIL best practices for application support. You will also be responsible for managing service level agreements (SLAs), incident management, root cause analysis, problem management, and change management processes to ensure the efficient and effective delivery of IT services.

Key Responsibilities:

• Design, implement, and maintain ITIL processes for application support in alignment with organizational objectives and industry best practices.
• Define and manage service level agreements (SLAs) to meet customer expectations and ensure service quality.
• Lead incident management activities, including incident identification, prioritization, resolution, and escalation as necessary.
• Conduct root cause analysis to identify the underlying causes of incidents and implement preventive measures to minimize recurrence.
• Drive problem management initiatives to address recurring issues and enhance overall service stability.
• Facilitate change management processes to assess, authorize, and implement changes while minimizing disruption to services.
• Collaborate with cross-functional teams to ensure seamless integration of ITIL processes with other IT service management functions.
• Provide guidance and training to IT staff on ITIL concepts, processes, and tools to promote adoption and adherence to ITIL practices.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field.
• ITIL certification (ITIL Foundation required, ITIL Intermediate or Expert preferred).
• 6 years of experience in designing and implementing ITIL processes for application support.
• Experience setting up the ITSM – ITIL from scratch.
• Proficiency in incident management, problem management, and change management methodologies.
• Strong analytical and problem-solving skills with the ability to conduct root cause analysis effectively.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels.

If you are a motivated IT professional with a passion for IT service management and a desire to drive continuous improvement, we encourage you to apply for this exciting opportunity.

Argyll Scott Consulting Pte Ltd

We are seeking highly skilled professionals to support one of our projects within the Application Support team.

This is a 12-month contract role to start with a potential to extend or get converted to a permanent headcount based on individual performance.

As an Application Support Engineer (L2/L3), you will play a crucial role in ensuring the stability, availability, and performance of our critical applications, including Web Applications, HR, Finance, and Core Applications. You will be responsible for providing Level 2 and Level 3 support, addressing complex technical issues, and implementing effective solutions to minimize business disruptions.

Key Responsibilities:

• Provide Level 2 and Level 3 support for web applications, HR, Finance, and Core Applications.
• Investigate and resolve complex technical issues reported by end-users or detected through monitoring tools.
• Collaborate with cross-functional teams to diagnose and troubleshoot application-related problems.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Monitor application performance and proactively identify opportunities for optimization and improvement.
• Participate in the deployment of application updates, patches, and enhancements.
• Document support procedures, troubleshooting steps, and resolution details.
• Ensure adherence to ITIL best practices and compliance with internal policies and procedures.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 5 years of experience in application support, with a focus on Level 2 and Level 3 support.
• Solid understanding of web applications, HR systems, Finance applications, and Core Banking Systems.
• Proficiency in troubleshooting complex technical issues and performing root cause analysis.
• Experience with ITIL framework and incident, problem, and change management processes.
• Strong communication skills with the ability to interact effectively with stakeholders at all levels.
• Proven ability to work under pressure and prioritize tasks in a fast-paced environment.
• Certification in ITIL, Oracle, or other relevant technologies is a plus.

If you are a proactive problem-solver with a passion for technology and a drive for excellence, we invite you to join our team of dedicated professionals.

Argyll Scott Consulting Pte Ltd

We are looking for a Problem Management Specialist for the Application Support team ideally coming from a bank who will be responsible for overseeing and improving the problem management process within the IT department, particularly focusing on application support.

This is a 12-month contract role to start with a potential to extend or get converted to a permanent headcount based on individual performance.

Job Description:

The role involves identifying recurring incidents, investigating their root causes, and implementing preventive measures to minimize their impact on business operations. The specialist will collaborate closely with various stakeholders, including application developers, infrastructure teams, and business users, to ensure timely resolution of problems and continuous improvement of IT services.

Key Responsibilities:

1. Lead the problem management process for application support, including identification, investigation, and resolution of recurring incidents.
2. Conduct thorough root cause analysis for major incidents, working closely with cross-functional teams to understand underlying issues.
3. Develop and implement preventive measures to address root causes and prevent recurrence of incidents, focusing on improving system reliability and stability.
4. Coordinate with application development teams to prioritize and address software defects and bugs contributing to incidents.
5. Establish and maintain problem management documentation, including incident reports, root cause analysis findings, and corrective actions taken.
6. Monitor and report on the effectiveness of problem management activities, identifying trends and opportunities for further improvement.
7. Collaborate with IT service management teams to integrate problem management processes with incident management, change management, and other ITIL processes.
8. Provide training and guidance to IT support staff on problem management best practices and procedures.
9. Participate in regular meetings and reviews with stakeholders to discuss problem management performance, issues, and action plans.
10. Stay informed about industry best practices and emerging trends in problem management and IT service management.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 5+ years of experience in IT service management, with a focus on problem management.
• Strong understanding of ITIL framework, particularly problem management processes and practices.
• Experience in root cause analysis techniques, such as Fishbone Diagrams, 5 Whys, or Pareto Analysis.
• Proficiency in incident management tools and systems, such as ServiceNow, Remedy, or Jira.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Analytical mindset with a keen attention to detail and the ability to identify patterns and trends in incident data.
• ITIL certification (Foundation or Intermediate level) preferred.
• Experience in the banking or financial services industry.

Argyll Scott Consulting Pte Ltd

We are looking for a Service Level Management Specilasit who will be a part of the Application Support team supporting the company wide applications.

This is a 12-month contract role to start with a potential to extend or get converted to a permanent headcount based on individual performance.

As an IT Service Level Management Specialist, you will play a critical role in ensuring the delivery of high-quality IT services to support applications. You will be responsible for establishing and maintaining service level agreements (SLAs), monitoring service performance, and driving continuous improvement initiatives to enhance service delivery efficiency and effectiveness.

Key Responsibilities:

• Develop, implement, and maintain service level agreements (SLAs) for various banking applications and IT services.
• Collaborate with stakeholders to define service level requirements and performance metrics aligned with business objectives.
• Monitor service performance against SLA targets, identify deviations, and escalate issues as necessary to ensure timely resolution.
• Analyze service level data and performance trends to identify opportunities for improvement and optimization.
• Work closely with cross-functional teams to address root causes of service level breaches and implement corrective actions.
• Conduct regular service reviews with stakeholders to review SLA performance, discuss issues and concerns, and identify areas for improvement.
• Prepare and distribute periodic service level reports and performance dashboards to stakeholders to provide transparency and visibility into service delivery performance.
• Serve as a subject matter expert on service level management best practices and provide guidance and support to internal teams.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in IT service level management, preferably within the banking or financial services industry.
• Strong understanding of ITIL framework, service level management processes, and best practices.
• Experience in developing, implementing, and managing service level agreements (SLAs) and performance metrics.
• Proficiency in analyzing service level data and performance trends to identify areas for improvement.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels.
• Strong analytical and problem-solving skills with a focus on driving continuous improvement.
• Certification in ITIL Service Level Management or related disciplines is preferred.

If you are a proactive and results-driven IT professional with a passion for service excellence and a strong background in service level management, we invite you to join our team.

Argyll Scott Consulting Pte Ltd

We are currently seeking a motivated and customer-oriented individual to join our team as an L1 Service Desk (Application Support) specialist. In this role, you will play a crucial part in ensuring the smooth operation providing technical support to our users for all the applications.

This is a 12 months contract role to start with a potential to extend or get convreted to a permanent headcound based on individual performance.

Position Overview:

As an L1 Service Desk (Application Support) specialist, you will be responsible for providing first-level technical support and troubleshooting assistance to end-users across various departments. You will assist users with inquiries, resolve incidents, and escalate complex issues to the appropriate teams while ensuring timely resolution and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Serve as the initial point of contact for all application-related support requests, including web applications, HR systems, finance software, and core applications.
• Respond to incoming service desk requests via phone, email, or ticketing system, providing technical assistance and troubleshooting guidance to end-users.
• Log all support incidents and service requests accurately in the ticketing system, ensuring detailed documentation of user issues and resolutions.
• Diagnose and resolve application-related issues, including login errors, functionality problems, and performance issues, following established procedures and best practices.
• Escalate unresolved issues to the appropriate support teams or L2/L3 specialists, providing detailed information and troubleshooting steps for further investigation.
• Monitor and track the progress of open tickets, keeping users informed of status updates and expected resolution times.
• Collaborate with internal teams & Vendors, including IT infrastructure, application development, and business units, to resolve complex issues and implement effective solutions.
• Provide end-user training and guidance on application usage, best practices, and troubleshooting techniques to enhance user knowledge and self-service capabilities.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field preferred.
• Proven experience in a service desk or technical support role, preferably in an enterprise environment within a bank.
• Solid understanding of web applications, HR systems, finance software, and core business applications commonly used in banks or financial service companies.
• Familiarity with ITIL best practices and service management principles.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Problem-solving skills with a methodical approach to troubleshooting and issue resolution.
• Flexibility to work in shifts and handle occasional after-hours support requests.

If you are a proactive and customer-focused individual with a passion for technology and a desire to support end-users in a dynamic environment, we encourage you to apply for this exciting opportunity.

Argyll Scott Consulting Pte Ltd

Role Type: 12 Months Direct Client Contract (Extendable based on performance)

Salary: between SGD 4500 to 5000 (Based on experience)

Work Schedule: 5 Days work week, Work from office with 4 days WFH option every month

About the role:

The incumbent will serve as the primary point of contact for all reported IT issues, incidents, and inquiries, encompassing hardware, software, and applications. They will actively engage in infrastructure enhancement initiatives and manage daily tasks related to helpdesk service requests, incident resolution, hardware maintenance, and end-user support. Additionally, they will provide support for collaboration communication systems and telecommunications.

Key responsibilities include:

IT Support and Services:

• Offer initial end-user support and resolution for hardware, application, and in-house software-related queries via telephone and email, including troubleshooting VPN, wireless connectivity, etc.
• Document all IT service desk calls and service requests in the ticketing system, ensuring comprehensive recording of user issues, requests, and resolutions.
• Collaborate closely with the IT System Engineering team to maintain operational compliance, adhere to security protocols, and provide technical assistance as required.
• Work in tandem with the IT Software team to address and resolve escalated tickets promptly, extending software-related technical support as needed.
• Participate in IT projects as necessary, including infrastructure-related activities, ensuring adherence to IT infrastructure policies, standards, procedures, and risk controls.

Job Requirements:

• Minimum 3 years of onsite desktop support experience in diagnosing and troubleshooting hardware issues within medium-large organizations, experience in supporting VIP users.
• Hands-on experience supporting PC/notebook hardware, network printers, MS Windows, standard software (MS Office, Antivirus, internet browsers), Outlook client, desktop setup, wireless setup, Active Directory, and VPN troubleshooting.
• Basic knowledge of System Server Administration.
• Diploma in Computer Engineering or a related field.
• Strong problem-solving skills and effective communication abilities.
• Ability to collaborate within a team environment, motivating and engaging team members.

Argyll Scott Consulting Pte Ltd

We are looking for a IT Specialist to support the IT operations. This is a 12 months contract to start with a potential to extend further.

Roles and Responsibilities:

• The role involves providing comprehensive PC support, addressing hardware and software issues at both retail and departmental stores as well as office locations.
• Responsibilities include setting up new computers for various purposes, supporting Point of Sales (POS) counters, troubleshooting hardware and software problems, ensuring software patches are up-to-date, and managing supplies for printers.
• The position also involves assisting users with tickets and IT-related issues, monitoring and updating sales reports from POS systems, and supporting testing for new releases and system modifications.
• Maintenance and support for various systems, including HR/Payroll, E-Leave, and POS, are essential, and tracking computer inventories is part of the role.
• The ideal candidate should have experience in IT support for both office and retail environments, knowledge of POS systems, proficiency in Windows 10 and Microsoft Office, basic networking skills, and the ability to troubleshoot hardware issues.
• Occasional Support may be required after office hours for urgent situations.

If you are interested in this position, please feel free to apply for this role.

Argyll Scott Singapore Pte Ltd

We are seeking a skilled Trade/Desktop Support Specialist (12 months extendable contract) to join an esteemed banking institution. In this role, you will be responsible for providing technical support, troubleshooting, and maintaining the desktop systems used by our employees. Your expertise in desktop support will ensure the smooth functioning of our banking operations, supporting traders, bankers, and other staff members.

Responsibilities:

· Assist traders, bankers, and other staff members in resolving issues, system errors, and desktop-related problems.

· Troubleshoot hardware, software, and network connectivity issues, diagnosing and resolving technical problems promptly and effectively.

· Install, configure, and upgrade desktop software to ensure optimal performance and compliance with security standards.

· Collaborate with internal IT teams and external vendors to implement system enhancements, upgrades, and patches, ensuring minimal disruption to trade operations.

· Develop and maintain documentation for trade-related processes, procedures, and troubleshooting guidelines.

· Conduct user training sessions and create training materials to enhance the technical proficiency of end-users.

· Monitor system performance, identify areas for improvement, and implement preventive measures to minimize system downtime and enhance overall trade operations efficiency.

· Stay up-to-date with industry trends, emerging technologies, and best practices related to trade operations and desktop support.

Qualifications:

· Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience).

· At least 5 years of experience in end user support, IT support or desktop support within the banking or financial services industry.

· Strong knowledge of desktop operating systems (Windows, macOS) and standard office software applications.

· Familiarity with banking software, such as core banking systems, loan management systems, or financial platforms, is highly desirable.

· Proficiency in troubleshooting hardware, software, and network issues in a Windows-based environment.

· Excellent problem-solving skills and the ability to work well under pressure.

· Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical individuals.

· Strong organizational skills, attention to detail, and the ability to prioritize and multitask effectively.

If you are interested in this position, please feel free to drop me a message and send your CV over to slam@argyllscott.sg

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088