Golden key holder
- Ensures implementation of SOP and all policies & procedures related to the department.
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Reviews weekly forecasts and schedules Team Members accordingly.
- Is ever-present at the Concierge Desk and supervises operations.
- Ensures the concierge team is always up-to-date with the latest and recommends the best outside companies.
- Follows up and follows through on requests by guests for reservations at outside facilities such as restaurants, tours etc.
- Coordinates and check on all airport transfer requests.
- Ensures that messages, mails, faxes, packages and flowers are delivered to guests promptly and properly recorded.
Perks & Benefits
- A dynamic career development opportunities under Onyx Hospitality Group.
- 5 Working days
- Medical (Outpatient & Inpatient) including dental
- Insurance Coverage
- Annual Health Screening
- Birthday Leave
- Special privileges for team member
- Duty Meal
No. 82C, Jalan Trus
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