Chief Concierge with Golden Key - with Great Benefits

Golden key holder

• Ensures implementation of SOP and all policies & procedures related to the department.
• Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
• Reviews weekly forecasts and schedules Team Members accordingly.
• Is ever-present at the Concierge Desk and supervises operations.
• Ensures the concierge team is always up-to-date with the latest and recommends the best outside companies.
• Follows up and follows through on requests by guests for reservations at outside facilities such as restaurants, tours etc.
• Coordinates and check on all airport transfer requests.
• Ensures that messages, mails, faxes, packages and flowers are delivered to guests promptly and properly recorded.

Perks & Benefits

• A dynamic career development opportunities under Onyx Hospitality Group.
• 5 Working days
• Medical (Outpatient & Inpatient) including dental
• Insurance Coverage
• Annual Health Screening
• Birthday Leave
• Special privileges for team member
• Duty Meal
• Uniform