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Jobs in Malaysia   »   Jobs in Pasir Gudang   »   Customer Service jobs   »   Customer Service Executive

Customer Service Executive

Pasir Gudang, Johor, MY


  • Process Sales Contract and Proforma Invoice promptly
  • Updating of data and customer’s requirements into SAP and our tracking System
  •  Handling of LC negotiation and other modes of payment
  • Liaise, coordinate and respond to meet customers’ shipping requirements
  • Follow up on letters of Credit and payments according to contracts
  • Handling customer issues and feedbacks
  • Handling customer order fulfillment accurately
  • Liaise with warehouse for packing/shipping instructions
  • Process customers' orders to support the day-to-day logistics operations.
  • Liaise with freight forwarders / Shipping Lines on Shipment Bookings
  • Assist in liaising with customers and freight forwarders on delivery and schedules.
  • Work closely with Operations personnel to resolve order or shipment-related issues.
  • Have a foresight in product availability and plan movement accordingly
  • Any other duties as required


  • Possess a Diploma / Degree (preferably in Logistics Management/Supply Chain) with minimum of 3 years of experience in Shipping/Logistics
  • Proficient in MS Office applications especially Excel 
  • Dynamic, self-motivated and persevering
  • Good communication and interpersonal skills.
  • Good command in English
  • Demonstrates strong sense of initiative with the ability to work independently and as a team player with positive attitude
  • Results-oriented and able to abide by tight deadlines with a strong sense of responsibility


  • 5 ½ day work week
  • Training provided on the job with potential for further upgrading to develop a long term logistics career
  • Out-patient and hospital medical benefits
  • Salary for this position depending on experience

Please email your resume to  Please include current and expected salary, notice period, and reasons for leaving current or past employment.

Perks & Benefits

  • Employee equity
  • Medical insurance
  • Personal leave
  • Open culture
  • Personal development opportunities
  • Fitness membership

Job Location
PLO 668 & PLO 669, Jalan Keluli 5, Kawasan Perindustrian Pasir Gudang, 81700 Pasir Gudang Johor
Click to view the location on Google maps

Company Overview

Hello there from Vance Bioenergy!

We want to invite you to come and work with us. Why? 


1. We are a great company at the forefront of the SUPER IMPORTANT green renewable energy climate-saving industry. The renewable fuels we make mitigates the CO2 equivalent to removing a quarter million cars from the roads every year. How is that for helping with climate change and helping to save the earth?

2. We are an equal opportunity, meritocracy-based employer. Your runway with us is as endless as you are. We value your great potential.

3. We believe talent should be well-recognised with benefits and rewards.

Still interested? Learn more about us here 

Don't worry about being young and inexperienced. Half of our executive team are below 30 years of age!

But more importantly, drop us your resume with a cover letter to explore a position with us. We welcome Talent from ALL backgrounds. Tell us what kind of position you are interested in and let us look for a good fit. We are always seeking team members in R&D, Chemistry, Quality Control, Quality Assurance, all aspects of Engineering (Chemical, Process, Mechanical, Electrical), Logistics, Customer Service, Human Resources, etc.

Send your application (cover letter and updated CV) to



The Vance Bioenergy Team


Read more
Company Summary
Vance Bioenergy Sdn Bhd
201-500 employees
Chemical / Plastic / Petrochemical
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