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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Customer Service jobs   »   Senior Customer Support Executive

Senior Customer Support Executive

Petaling Jaya, Selangor, MY

Job Description:

1. To handle customers enquiries and complaints via email, live chat and WeChat.

2. To maintain a positive, empathetic and professional attitude towards customers always.

3. To educate and disseminate product and services information to customers.

4. To gather customers’ feedback for product and services enhancement.

5. To compile data for reporting purpose on matters related to customer satisfaction, complaints, enquiries etc.

6. To perform User Acceptance Testing (UAT) on in house product when required.

7. To prepare user tutorial and frequently asked question when required.


Job Requirement:

1. Strong communication skills

2. At least 3 years working experience in related field.

3. Optimistic, patiently, attentive and responsibility.

4. Customer centric mindset

5. Good communication & interpersonal skills

6. Pro-active problem solving and decision making skills

7. Able to work well within team environment-

8. Able to multitask

9. Able to work to tight deadlines and the flexibility to work extended hours when required

10. Able to work independently with a proactive approach to taking on a broad range of responsibilities

11. Proficiency in Microsoft Excel, PowerPoint and Word. Demonstrated skills with query, reporting and analysis tools

12. Good command in Mandarin and English in reading, written and oral


Perks & Benefits

  • Allowance 
  • Nearby public transport
  • Medical insurance
  • Personal leave
  • Open culture

Job Location
Unit 1.6, Level 1, Menara Sunway Annexe, Jalan Lagoon Timur, 46150 Petaling Jaya, Selangor
Click to view the location on Google maps

Company Overview

Grace Generation Information Technology Sdn Bhd is a Multimedia Super Corridor (MSC) status company, a status that is only awarded by the Government of Malaysia to companies that have fulfilled a set of stringent criteria.

Company Summary
51-100 employees
Information Technology
✱   This job post has expired   ✱

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