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Jobs in Malaysia   »   Jobs in George Town   »   F&B / Tourism / Hospitality jobs   »   DUTY MANAGER


George Town, Penang, MY
  •  To ensure all departmental report and correspondence are completed timely and accurately.
  • To ensure all information relevant to the Hotel, Front Office and the industry is available for hotel use and it should be kept confidential.
  • To check the duty roster daily should there any changes to highlight to next level superior in prior.
  • To adhere to the hotel’s Grooming Standards. Name tag must be worn at all time.
  • To attend meeting or briefing organized by the Hotel and department when necessary.
  • To highlight to the FOM any issues of concern regarding guest, operation or staff.
  • To be constantly aware of the room situation and to strive to obtain maximum occupancy and revenue.
  • To provide courteous and professional service to all guests and colleagues at all times.
  • To attend to all guests who approach the Front Desk immediately, attentively, cordially and with smile.
  • To perform the check-in and check-out process efficiently according to the hotel procedures.
  • To ensure guest luggage movement is arranged during arrival and departure.
  • To ensure all the guest luggage or storage items been provided with luggage tag.
  • To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
  • To take the room reservation efficiently when the absence of Reservation Dept.
  • To ensure all guest room are assigned according to the booking and preferences on the day of arrival.
  • To communicate with the Reservation Dept is there any confusion related to the booking, mode of payment, preferences etc. prior to the guest arrival.
  • To communicate closely with Housekeeping Dept for special arrangement prior to guest arrival e.g., sofa bed setup.
  • To keep the Front Desk daily log or other medium of communication updated and up-to-date.
  • To have a complete awareness of all room rates, promotional programs, events and other information as per hotel policy.
  • To enter all guest stay details and relevant data into the hotel PMS system immediately and accurately.
  • To be responsible for all issued funds (paid-out/ refund) and all collections handled during the shift.
  • To update the guest registration cards accordingly and ensure attached with all the necessary correspondences.
  • To ensure all the folio for rebates, corrections, adjustments or discount given are clearly explained with supporting documents and authorising signature obtained.
  • To receive, check and handover the float money accurately. Both handover and takeover must acknowledge the amount of float money and cash security deposit in the float box.
  • To handle all type of payments in responsible and reliable manner.
  • To print out the cashier collection report every end of shift and ensure all the transactions are tally. To report to next level superior immediately should there any shortage or overages.
  • To monitor all the FOA activities closely in the absence of FOM.
  • To assign the Front Desk additional task to the FOA accordingly.
  • To assist FOM in ensuring the smooth and efficient Front Office operations on a day-to-day basis of the Front desk & Concierge.
  • To review FOA performance and guest comments whilst providing feedback to FOM on training needs.
  • To assist in the administration and management of the Front Office (i.e., Duty Roster, Attendance, Overtimes, Claim Hours, Billing, Non-Guest Folio, Special Duties).
  • To assist in providing staff with ongoing coaching, training and development.
  • To prepare reports, handle special projects and assignments as required.
  • Hold responsibility of being the first responder of Emergency Respond Team. Handle crisis or emergency situation with quick, efficient and thoughtful action.
  • In the absence of HOD, lead as a leader to ensure smooth operations from every department.
  • To perform other task as directed from time to time by FOM.

Perks & Benefits

  • Medical insurance
  • Personal leave
  • Personal development opportunities

Job Location
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Company Overview

A World Of Excellence In One Vicinity 

A state-of-the-art structure houses 96 units of executive suites available in different types of interior settings. Lies in the heart of George Town, the Summit 191 is located in the nucleus of the highest economic activity in the country. Penang is densely populated by top corporations and stands as an immense commercial zone. A vast interconnected net of cityship where accessibility and connectivity are first rate. Public transports, speedways, education hubs, hospitals, shopping spots, tourist attractions, commercial centres form a verdant spread of infrastructures in a flourishing neighbourhood of Penang, summing up the reason for Penang to be deemed the 8th “Most Liveable City” in Asia.


The Automated Tower Parking

First to capture your attention is our 3 magnificent sets of Automated Chiffonier Parking System, which would proudly solve chronic high rise parking problems such as lacking of privacy, security, and vandalism. Saunter away in style while our robotic car-parking-system conveniently tucks your precious convertible cosily, and never again have you to hunt for space.



To carve a real impression, a new-age meeting venue is architectured to perfection to host your group of business associates. Always at your service are lovely receptionists, awaiting to print your documents and prepare your meetings. In every possible way, we had convenience and professionalism all laid down to your advantage.


Leisure Square

Sitting two-steps infront of the Summit 191 is a breadth of alluring shop houses, unique in their own way. The British Colonial-themed heritage edifice welcomes a horde multinational brands as well as captivating local specialties in the form of alluring classic shop houses, turning it into one of the most exciting tourist hotspots in George Town. The Summit 191 has become an article of art adored by the young and affluent, and that’s what we call life in the luxury lane.

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Company Summary
M Summit 191 Sdn Bhd
51-100 employees
Hotel / Hospitality
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