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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Executive - Operation Improvement (Call Centre)

Executive - Operation Improvement (Call Centre)

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Main Purpose of the Job:

To improve Contact Centre Department function in term of system enhancements, call quality, overall work processes, and ensuring Contact Centre is in compliance with the Company policy and procedures.

Job Description:

  • To assist Unit Head/Department Head on operation improvement project.
  • Handling all projects that request by Unit Head or Department Head in term of testing and implementing.
  • Report on operations performance in daily, weekly and monthly basis.
  • Coordinator for DPR, IMS, and BNM guidelines to ensure Customer Care HQ and Regional are compliance to the procedures and guidelines.
  • Conduct training for new and existing customer care officers.
  • Conduct call monitoring and compilation for Customer Care HQ & Regional.
  • To monitor new officers work progress and provide feedback from time to time.
  • To review all work procedures from time to time and update it accordingly.
  • Identify operation constraint & possible action plan.
  • Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements.


Job Requirement:

  • Diploma or Bachelors Degree in any related disciplined
  • Well verse in English and Bahasa Melayu
  • Fresh graduate are welcome to apply as training will be provided.
  • Technical knowledge in Contact Centre will be added advantage.
  • Good communication and interpersonal skills.
  • Good time management
  • Strong analytical skill and able to work under pressure.
  • Successful candidate will be based at Bangsar South office.

Perks & Benefits

  • Nearby public transport
  • Central location
  • Medical insurance

Job Location
No. 8, Level 18, UOA Corporate Tower, Avenue 10, The Vertical Bangsar South City, Jalan Kerinchi, 59200 Kuala Lumpur
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Company Overview

AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.

Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.

Why Join AEON Credit?

At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.

AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.

Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.

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Company Summary
AEON Credit Service (M) Berhad
1001+ employees
Banking / Financial Services
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Job Openings
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