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MEMBER SUPPORT EXECUTIVE

Subang Jaya, Selangor, MY

PMCare Sdn. Bhd.

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Full-time

Junior Executive

Job Responsibilities

to operate the telephone stations to receive, filter and transmit all incoming calls.
to answer incoming enquiries from members and clients with regards to the program and accessibility to healthcare providers or benefits under their respective plans.
to entertain members’ complaints and channel them to the respective internal units for appropriate response and ensure that the members will be promptly informed of the results or decision.
to attend to request for letters of guarantee for secondary and tertiary care(for
specialists and hospitals) and perform the validation necessary coverage checks strictly based on entitlement and limits.
to issue and ensure delivery of the letters of guarantee to the patient or providers of their choice strictly based on entitlement and limits.
to interact and communicate with members on procedures of personal claims and their processing.
to be responsible for each incoming enquiry and complaint and to channel them to the appropriate internal units for response.
to assist with other duties as directed by the Supervisors or Head of Department from time to time.

Perks & Benefits

Employee equity
Personal leave
Personal development opportunities

Job Location

1 Jalan USJ 21/10, Usj 21

Click to view the location on Google maps

Company Overview

PMCare Sdn Bhd (“PMCare”) is a BPO provider specialising in management and administration of the corporate clients’ medical benefits extended to their employees and eligible dependents. PMCare was incorporated on 28 February 1998 under the original name of HMO Pacific (1998) Sdn Bhd as a private limited company under the Companies Act, 1965 to take over the business of HMO Pacific Sdn Bhd (“HMOP”). HMOP was the pioneer to bring the concept of managed care into Malaysia in 1995. Pursuant to a corporate restructuring exercise, we changed our name to Pantai Medicare Sdn Bhd which was subsequently renamed as PMCare on 16 January 2004. We are the pioneer managed care organisation ("MCO") in Malaysia having started our business since 1995. We now operate from our own office premise located at USJ 21 in Subang Jaya. Currently we have more than 250 employees. Our strength is in third party administration or business process outsourcing ("BPO") as most parties refer to, which is the subset of an MCO.

Company Summary

PMCare Sdn. Bhd.