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Jobs in Malaysia   »   Jobs in Malacca   »   Customer Service jobs   »   Customer Care Officer

Customer Care Officer

Malacca, Malacca, MY
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At Sudong, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Why you should join us?
You’ll love this role if you get your kicks by helping others. We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Key Responsibilities 

  • Handle incoming calls from customers, demonstrating excellent customer service skill to ensure customer satisfaction.
  • Follow up and resolve customers’ enquiries and issues 
  • Retain customers by recommending products and services that best serve customers’ needs
  • Promote Singtel products and services  
  • Work closely with team members and leaders to achieve individual and team Key Performance Indicators (KPI)

Key Requirements

  • Qualification:  SPM/ STPM/ Diploma/ Degree in a related discipline
  • Preferably with at least one year working experience in customer service or contact centre.
  • Fresh graduates are encouraged to apply.
  • Good command of English.
  • Ability to converse in Mandarin is an added advantage. Attractive language allowance will be provided.
  • Customer oriented with good interpersonal and communication skills.
  • Ability to learn quickly and work in a fast-paced environment
  • Computer literacy in MS Office
  • Willing to work rotating shifts including weekends and public holidays.


Perks & Benefits

  • Regular team activities
  • Medical insurance
  • Personal leave
  • Bonuses 
  • Attractive Allowances
  • Open culture
  • Casual dress code
  • Mandarin Language Allowances of RM 600 per month

Job Location
Level 9, Tower B, Jaya 99, No. 99, Jalan Tun Sri Lanang, 75100 Melaka
Click to view the location on Google maps

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Company Overview

Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.

Our Vision
To be a leading communications and digital services provider.

Our Mission
We believe that the world is a better place when technology is used to help people and businesses communicate effortlessly. We make communication easier, faster and more reliable for customers, while delivering value to our stakeholders. 

Our Values

Cultivate A Growth Mindset
We seek to cultivate a growth mindset, to stay curious, learn and grow and innovate the next big idea.

Operate With Integrity
We operate with integrity, and the highest ethical standards, doing what’s right and not what’s easy.

Make Customers First
We are passionate about delivering the best customer experience and every interaction counts.

Maximise Teamwork
Teamwork is at the heart of our successes and something we maximise because great things happen when we work together.

Innovate with a Challenger Spirit
We innovate with a challenger spirit, not stay safe and rely on old ways and processes, but to do things differently, push boundaries, and create a better world for future generations.

Take Ownership
We take ownership, follow up on commitments to deliver impact and be the best of us.


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Company Summary
Sudong Sdn Bhd (Member of Singtel Group)
501-1000 employees
Follow Sudong Sdn Bhd (Member of Singtel Group)
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