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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Finance / Banking / Insurance jobs   »   Assistant Manager - Fraud Management (Dispute Resolution)

Assistant Manager - Fraud Management (Dispute Resolution)

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Job description:

  • Responsible in resolving customer’s dispute, handling Financial Mediation Bureau cases due to appeal by customers, calling and replacing compromised cards, and transactions monitoring (post verification).
  • Ensure proper documentations are in order to support the disputed transactions.
  • Perform retrieval request of the CCTV (if any) & conversation for investigations.
  • Timely retrieval of key information for desk investigation.
  • Timely reporting of the fraudulent transactions to MasterCard SAFE, Visa Fraud Reporting (FRS), and Bank Negara Malaysia (BNM) E-FIDS.
  • Preparation of documents for Financial Mediation Bureau (FMB) cases.
  • To maximize recoveries for all disputed cases via chargeback, compliance and customer challenge process.
  • To prepare all the reported fraud cases for write-off.
  • To resolve disputes and customer’s complaint within the stipulated TAT.
  • To verify transactions with cardholder for post-verification on uncountable cases.
    To contact cardholder and initiate card blocking and replacement for Card Compromised Accounts (CAN).
  • To conduct periodic review on process flow and update the operation manual (where necessary).
  • Process reengineering/automation to reduce redundancy whilst improving productivity and efficiency.
  • To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
  • To ensure operational processes are in compliant with the card brands & regulatory guidelines.
  • To carry out any other duties as assigned and directed by the Management.

Job Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Minimum five (5) years’ experience in issuing fraud and dispute management.
    Handle appeal cases with Financial Mediation Bureau.
  • Proactive, willing to work long hours, motivated and energetic.
    Excellent team player, results-oriented and able to communicate effectively at all levels.
  • Good communication skills in English and Bahasa Malaysia.
  • High integrity and promote mutual self-respect.

Perks & Benefits

  • Nearby public transport
  • Central location
  • Medical insurance

Job Location
No. 8, Level 18, UOA Corporate Tower, Avenue 10, The Vertical Bangsar South City, Jalan Kerinchi, 59200 Kuala Lumpur
Click to view the location on Google maps

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Company Overview

AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.

Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has mroe than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.

Why Join AEON Credit?

At AEON Credit, we belive in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.

AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.

Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.

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Company Summary
AEON Credit Service (M) Berhad
1001+ employees
Banking / Financial Services
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