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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Officer

Customer Service Officer

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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MAIN DUTIES AND RESPONSIBILITIES 

  • Focus on teamwork, training and leading the team.
  • Confident, positive, cordial and understanding integrity.
  • Good communication skills, planning and execution skills.
  • Passionate in education, easygoing. Being able to get along with the team.
  • Establishing a teacher-teacher cooperation to create a win-win situation, so that teachers, parents and students can get the most personal growth. 
  • Keep an eye on each child's learning dynamic to ensure they are fully absorbing new knowledge.
  • Familiar with the basic information of child in order to effectively update status with parents.
  • Fully grasp the business situation of the center and solve related problems in a timely manner
  • Provide parents high-quality customer service, such as professional course explanations, questions and answers.
  • To promote the development of the center's business, to lead the team towards diversity and mass education.
  • Provide training and guidance, manage and communicate with team and personnel.
  • Optimise customer service experience in center, create engaged customers and facilitate organic growth.
  • Take ownership of customer’s issues and follow problems through to resolution.
  • Establish a clear mission and initiate strategies focused towards that mission.
  • Keep accurate records and document customer service actions and discussions.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep in touch of industry's developments and apply best practices to areas of improvement.
  • Maintain resources and utilise assets to achieve qualitative and quantitative targets.
  • Maintain an orderly workflow according to priorities.

JOB REQUIREMENT

  • Have at least 2 years above part-time or full-time education experience in center  management or customer service role.  
  • Possess at least a SPM / Professional Certificate /  Bachelor's Degree / Diploma in Business Administration or related field.
  • Fresh Graduate / Internship can apply 
  • Proven working experience as a customer service relationship, representative or officer level. 
  • Experience in providing customer service support; Customer service orientation.
  • Exemplary knowledge of management methods and techniques.
  • proficient in English, Mandarin and Bahasa Malaysia
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry's latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Excellent client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.

Perks & Benefits

  • Incentives / Bonus / Attendance Awards
  • Travelling Allowance 
  • EPF / Socso / EIS 
  • Annual Leave / Sick Leave 
  • Personal development opportunities 
  • Educational Workshop 
  • On job training 
  • Team Building Camp
  • UK Diploma in Early Childhood Sponsorship worth RM29,000

Job Location
36D, Jalan Radin Anum, Bandar Baru Sri Petaling, 57000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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Company Overview

Yelaoshr Creative Arts Sdn Bhd

YelaoShr® is an Accreditation Centre recognized by the Department of Skills Development Malaysia. YelaoShr® offers candidates the Malaysians Skills Certification for participating and training in areas of specific levels of expertise based on NOSS. 

OUR TEAM
Established to cultivate young minds through one-on-one lessons, YelaoShr® helps children tackle the obstacles of reading, speaking, and writing in Mandarin, English and Bahasa Malaysia.


GIRLS POWER
YelaoShr® Education Group is established by a team of all-female, professionally trained, experienced teachers who are devoted to education. It is a language enrichment centre and preschool most trusted by parents.

 

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Company Summary
Yelaoshr Creative Arts Sdn Bhd
Education
Job Openings
Total 3 jobs
Center Administrator
Kuala Lumpur
Proprietary Day Trader
Bandar Baru Sri Petaling
Business Development Representative
Kuala Lumpur

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