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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Customer Service jobs   »   Customer Care Consultant (Temporary)

Customer Care Consultant (Temporary)

Petaling Jaya, 03-27166513, MY

KEY ACCOUNTABILITIES


  • Provide quality customer support through Voice our customers.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Keep records of customer interactions and transactions
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, and provide appropriate solutions and alternatives within the time limits.
  • Take extra mile to engage customers.
  • To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).


BASIC REQUIREMENTS


  • Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service.
  • Applicants should be Malaysians citizens
  • Excellent verbal/written communication skills in both English and Malay languages.
  • Ability to communicate results to management and in a fast paced environment.
  • Able to commit for 3 months contract (Renew if needed)
  • Able to start work immediately.


Working Day

• Monday - Friday

Working Hours

• 9AM - 6PM (stay back if needed)

✱   This job post has expired   ✱
Company Overview

We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|

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Company Summary
Brandt International
https://brandtinternational.com/
51-100 employees
Outsourcing/Offshoring
Follow Brandt International Sdn Bhd - Sunway Branch
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