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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service Executive 客服人员

Customer Service Executive 客服人员

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Responsibilities:

  • 负责通过聊天、平台应用、电子邮件和电话对客户需求回应。
  • 管理大量客户查询。
  • 识别和评估客户的需求以达到满意。
  • 通过开放和互动的沟通与客户建立可持续的关系和信任。
  • 使用正确的方法/工具提供准确、有效和完整的信息。
  • 处理客户投诉,在时限内提供适当的解决方案和替代方案;跟进以确保解决问题
  • 遵循沟通程序、指南和政策。

 

  • Responsibility for customer needs through chat, platform application, email, and call.
  • Manage large amounts of incoming inquiries.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Requirements:

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing or equivalent.
  • At least 1 Year (s) of working experience in the related field is required for this position.
  • Preferably Junior Executive
  • Good in Microsoft Office skills, particularly Excel & PPT
  • Fluent in Mandarin and English,
  • Candidates who are fluent in the MANDARIN language are preferred as the role requires dealing with mandarin speaking clients and the management team who are from China.
  • Professional, proactive, positive, and "can-do" attitude;
  • Shift based on the roster;5 days a week; off days based on the roster.
  • Able to work on weekends.

Perks & Benefits

  • Nearby public transport
  • Casual dress code
  • Regular team activities
  • Personal development opportunities

Job Location
Suite 12-3, level 12, Vertical Corporate Tower B Avenue 10, The Vertical Bangsar South City, No.8 Jalan Kerinchi 59200 Kuala Lumpur.
Click to view the location on Google maps

✱   This job post has expired   ✱
Company Overview

Jet Commerce is established with the perspective of advanced business conduct in the current era. Our founder realized that globalization has changed the way people do business to less offline and more online. Therefore, we set to become the most trusted and reliable e-commerce service company in Southeast Asia through a continuous commitment to service excellence.

Visit us at https://www.jetcommerce.com.my

 

2017

First established as an authorized channel partner to one of the world’s largest online B2B platforms, Alibaba.com. Then, the company began engaging deeper into the e-commerce industry and create new holdings as one of Southeast Asia’s leading e-commerce integrated service providers.

 

2018 - 2020

We are expanding to more areas: Thailand, Vietnam, Philippines, China, Malaysia, and Singapore. 

 

Read more
Company Summary
GLOBAL JET COMMERCE SDN BHD
https://jetcommerce.com.my/
11-25 employees
Computer / IT (Software)
Like GLOBAL JET COMMERCE SDN BHD

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