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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Retention Team - Save Desk Specialist

Retention Team - Save Desk Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Job Responsibilities:

· Outbound call to save customer from churning from Company network.

· Provide accurate, efficient and quality service that exceeds our customers’ expectations.

· Submit daily feedback on saved to immediate supervisor.

· Adhere to escalation procedures of handling customer request & enquiry at all times.

· Maintain a high degree of responsibility towards customer confidentiality.

· Ensuring customers’ promise are fulfilled within the agreed SLA ( depends on the type of cases ), and ensure TM guidelines and target are met i.e 85%

Job Requirements:

  • Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent with minimum 1 year working experience, either in Telemarketing or Sales related industry.
  • Good communication skills in English,Malay,Mandarin language for both spoken and written
  • Willing to work on rotational shift
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Company Overview

We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|

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Company Summary
Brandt International
51-100 employees
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