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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Information Technology jobs   »   Support Engineer

Support Engineer

Petaling Jaya, Selangor, MY


  • Provide 1st and 2nd Level technical and software support that includes diagnostics, root case and impact analysis through remote and on-site trouble-shooting  to customers on various products.
  • Conduct on-site and remote system integration testing, user acceptance testing, implementation roll out and end user training.
  • Perform standard SOP Quality Assurance Testing based on solution requirement and design documents.
  • Assist in project documentation which includes functional specification, solution analysis and test case plan.
  • Daily remote Monitoring of CCTV network, Interactive Digital Products and Digital Displays.
  • Set up, program and implement Digital Interactive and Digital Visual Systems.
  • Responsible for research and technical analyses for all products such as Audio System, CCTV, Surveillance System, Interactive Games, Digital Signage and Content Management.
  • Monitor and maintain the uptime of all systems, efficiency of software and functionality of equipment.
  • In charge in configuring DVRs, routers and related computer systems, diagnosing hardware/software faults and solving technical problems.
  • Responsible in technical complaints rectifying remotely and attending site troubleshooting.
  • Communicate with corporate customers via telephone, email, or remote application as applicable regarding technically complex problems and maintaining effective customer relations.
  • Liaising with sub-contractors regarding technical complaint, site troubleshooting arrangement and procedures.
  • Conduct End user training and equipment maintenance.
  • Responsible for issue job sheets, sales invoices and other documentation related to Support.
  • Any other tasks delegated.


  • Applicant must be a Malaysian Citizen.
  • Minimum requirement of 1 year experience in technical support / networking or equivalent.
  • Possess at least Degree in Computer Science (preferable in Networks /Multimedia/ Graphics field) or equivalent discipline.
  • Knowledge in programming including HTML will be an added advantage.
  • Strong in Networking will be add advantage.
  • Strong analytical skills and able to think 'out of the box'.
  • At least one year experience in IT, programming, graphic design and/or customer technical support.
  • Possess excellent command of written and verbal English.
  • Must be ready to travel within and beyond Malaysia.
  • Enjoy overcoming challenges & maintains a positive attitude at all times.
  • Team Player with excellent communication skills including coordinating skills.
  • Possesses own transport.
  • Possess valid Malaysian Driving License - D Class (GDL license added advantage)


Perks & Benefits

  • Traveling allowance
  • Free Parking
  • Mileage Claims
  • Medical card for Clinic consultations
  • Casual dress code



Job Location
No.29, Jalan PJU 1A/14,, Taman Perindustrian Jaya, Ara Damansara
Click to view the location on Google maps

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Company Overview

Orbit Malaysia is a well established IT Company which focusing on Audio-Visual System, CCTV Systems and Digital Display project consultants for Malaysia's premier F&B, Branded Boutiques and Retail establishments. We are also expanding our products to interactive games system. Orbit Audio Design values talent and is constantly looking out for talented, vibrant and innovative professionals who live and breathe Info-Com Technology to join our exciting team. If you have a solid foundation and meet the requirements stated in the job advertisement as well as you have the thirst for learning and growing, are proactive, self-initiated and driven goal-getter, and are willing to go the extra mile for an exhilarating and accelerated career path, we are eager to hear from you!

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Company Summary
Orbit Audio Design Sdn Bhd
Electrical & Electronics

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