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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Customer Service jobs   »   Customer Relation Unit (Online Assisted Services)

Customer Relation Unit (Online Assisted Services)

Petaling Jaya, 03-27166513, MY
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KEY ACCOUNTABILITIES

  • Provide quality non -voice customer support (24/7) for our customers.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Keep records of customer interactions and transactions
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, and provide appropriate solutions and alternatives within the time limits.
  • Take extra mile to engage customers.
  • To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

BASIC REQUIREMENTS


  • Candidate should be Malaysians citizens
  • Candidate should possess a Bachelor Degree, Master's Degree or equivalent in All Business Field
  • Preferably at least 1 year of related working experience.
  • Excellent written & verbal communication skills in English and Malay.
  • Ability to communicate results to management and in a fast paced environment.


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Company Overview

We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|

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Company Summary
Brandt International
https://brandtinternational.com/
51-100 employees
Outsourcing/Offshoring
Follow Brandt International Sdn Bhd - Sunway Branch
Job Openings
Total 34 jobs
TELESALES EXECUTIVE
Federal Territory of Kuala Lumpur
CDPU/BACKEND
Federal Territory of Kuala Lumpur
Local Entrepreneurship Program
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Business Analyst
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Customer Care Consultant (Temporary)
03-27166513
Customer Service Agent - Dec '21 Intake
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