- Manage online store and lead internal team to achieve sales KPI and customer satisfaction
- Serve as the “Ambassador of JetCommerce" and lead the communication between brands, platforms, and third-party service provider
- Manage fast-growing E-commerce sales of large brand owners through their online channels and initiative channel
- Work and cooperate with other departments to ensure that everything is ready for go-live: warehouse, customer service, business development, marketing, operations, etc.
- Ensure optimal product presentation and visibility on online channels
- Maintain customer relationships and retain consumer satisfaction
- Ensure operational performance in all areas
- Work closely with the platform for an overall strategy in the platform
- Customer relationship management through effective communication and cooperation with the LAZADA / SHOPEE key function key person
- Candidate must possess at least a Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Business Studies/Administration/Management or equivalent.
- At least 1 year of experience in Digital Marketing/E-commerce is preferable.
- Experience in E-commerce account management.
- Experience in key account management.
- Experience in distributor management.
- Knowledge of online technologies and their use in delivering customer and business benefits.
- Experience in running an operational team and in improving business processes
- Ability to develop relationships with appropriate teams regarding delivery processes.
- Good in Microsoft Office skills, particularly Excel & PPT.
- Fluent in Mandarin and English.
- Candidates who are fluent in the MANDARIN language are preferred as the role requires dealing with mandarin speaking clients and the management team who are from China.
Perks & Benefits
- Casual dress code
- Regular team activities
- Personal development opportunities
Suite 12-3, level 12, Vertical Corporate Tower B Avenue 10, The Vertical Bangsar South City, No.8 Jalan Kerinchi 59200 Kuala Lumpur.
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