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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Customer Service jobs   »   Enterprise Customer Support Unit

Enterprise Customer Support Unit

Petaling Jaya, 03-27166513, MY
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KEY ACCOUNTABILITIES


  • Provide quality customer support (24/7) through Voice and Digital channels for our customers.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Keep records of customer interactions and transactions
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, and provide appropriate solutions and alternatives within the time limits.
  • Take extra mile to engage customers.
  • To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

 

 

BASIC REQUIREMENTS

 

  • Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service.
  • Required language (s): English & Bahasa Malaysia, preferred with Mandarin
  • Applicants should be Malaysians citizens
  • Good interpersonal and communication skills; with the ability to write and converse well in English & Bahasa Malaysia.
  • With min 1 year Contact Centre experience with good telephone etiquette and knowledge in the telecommunication industry [products/services] is an added advantage.
  • Flexible with shift environment [8am-12am shift schedule, 7 days a week, 5-on 2-off work schedule]
  • Excellent verbal/written communication skills in both English and Malay languages.
  • Ability to communicate results to management and in a fast paced environment.
  • Able to start work immediately.
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Company Overview

We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|

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Company Summary
Brandt International
https://brandtinternational.com/
51-100 employees
Outsourcing/Offshoring
Follow Brandt International Sdn Bhd - Sunway Branch
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