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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Client Solution Specialist (Native Korean Speaker)

Client Solution Specialist (Native Korean Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Job Tasks:

·        Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client’s platforms

·        Able to identify high-value opportunities and low-hanging fruit

·        Tier BoB and apply different approaches to manage advertisers of each tier to drive revenue

·        Communicate effectively with advertisers and Client’s internal stakeholders (ads review, finance, product etc.) to achieve good customer experience

·        Collaborate with Client’s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client’s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice

·        Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions

·        Daily management of target SMB customers advertising on Client’s platforms, provide account optimization advice to advertisers by telephone and email to increase advertisement spend


Job Requirements:

·        Candidate should possess a Bachelor Degree or equivalent in All Business Field

·        Preferably at least 2 years of related working experience.

·        Preferably Executive specializing in Customer Service or equivalent.

·        Good communication skills in Korean language for both spoken and written

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Company Overview

We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|

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Company Summary
Brandt International
51-100 employees
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