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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Officer

Customer Service Officer

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY

As a CSO, your main role is to engage with customers and prospects as fast as possible with relevant recommendations of product and service that best suit the customers’ needs. The ultimate goal is to convert a prospect to become a customer and keep an existing customer to be happy with our service. 

What you will do

  • Engage with prospects from social media and calls who express interest in the company products and services which include consistent follow up to ensure leads conversion through calls and chats
  • Secure an appointment with a prospect and eventually convert to become a customer
  • Assist in appointment scheduling and rescheduling for customers at the outlets
    Coordinate with outlets to cater for any appointment changes where applicable
  • Recommend the products and services that will suit the customers’ needs
  • Ensure customer satisfaction which covers enquiries and complaints
  • Attend to customer complaints or unfavourable feedback to ensure satisfactory service recovery

What you will need to have 

  • Passionate about building rapport with customers and recommend solutions that best suit their needs
  • Prior experience in customer service, hospitality industry is preferred
  • Ability to speak and write in English, Mandarin and Bahasa Malaysia is a must
  • Willingness to work on rotational shifts including Public Holidays and weekends 



Perks & Benefits

  • Employee equity
  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Central location
  • Flexible working hours
  • Casual dress code

Job Location
A-23-13, Level 23, Tower A, Menara UOA Bangsar, Jalan Bangsar Utama 1, 59000 Kuala Lumpur
Click to view the location on Google maps

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Company Overview

We understand that beauty is a personal journey, and we are prepared to take every step with you along the way. As a market leader within the Malaysian beauty industry, Emax Beauté International Sdn Bhd takes pride in offering some of the most comprehensive solutions to address the needs of our clients since our establishment in 2011.

Operating three separate brands, namely Beauté Library, Curvena, and Venusde, our company is backed by the extensive experience of some of the nation’s top beauticians and facialists. Across all our brands, our commitment to providing holistic treatments complimented by advanced technology through our exclusive spas and beauty clinics remains steadfast, leading us to becoming a household name within the beauty and wellness sector. Our work has been well recognised by industry luminaries such as Citta Bella, SISTER, Female, and Jelita, among others.

Your satisfaction forms the very core of our business, and we work tirelessly to adapt to your needs as they evolve over time. To compliment our high standards of service, we also lead a dedicated Research & Development team to help identify and conceive new means to best address your wellness concerns, with all-natural ingredients sourced from France combined into formulations developed exclusively for Asian skin-types. This not only allows us to cater to a broader spectrum of clients, it also enables us to feel the pulse of an ever-changing industry landscape, adapting to it as and when consumer trends shift.

Presently, Emax Beauté International manages more than 10 wellness lifestyle centres throughout some of the most popular cosmopolitan locations in the Klang Valley, including Mid Valley Megamall, EkoCheras Mall, Desa ParkCity, USJ Taipan, SetiaWalk Puchong Mall, Kota Damansara, Cheras Mahkota Mall, MyTOWN Mall KL, 1 Utama Mall, and Tropicana Gardens Mall.

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Company Summary
Emax Beaute International Sdn Bhd
101-200 employees
Grooming / Beauty / Fitness
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