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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Executive (Mandarin Speaker)

Customer Service Executive (Mandarin Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Job Description:

  • Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
  • Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalating real-time issues to client/supervisor.
  • Translate Mandarin to English and vice versa
  • Report and minutes writing in Mandarin and/or English

Job Requirements:

  • Requires to work on weekends and public holidays with a fixed schedule.
  • Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
  • Ability to solve and analyse information accurately with appropriate speed and guidelines
  • Welcome fresh graduates or those without customer service experience and gaming experience

Interest Candidates, kindly click "APPLY NOW" or send your latest resume to:
Aaron Kong 
03-27138830
general2@recruitexpress.com.my
Visit our corporate website: www.recruitexpress.com.my

Perks & Benefits

  • Employee equity
  • Personal leave
  • Open culture
  • Personal development opportunities

Job Location
Unit 28-06, Level 28, Q Sentral, 2A Jalan Stesen Sentral 2,
Click to view the location on Google maps

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Company Overview

Established since 1996, Recruit Express is the largest and leading staffing solutions provider in Singapore. It is part of the HRnetGroup which is listed on the main board of SGX. With our vast network of resources, extensive databases and defined recruitment processes, we have been successfully bridging talented job seekers of the highest calibre to employers who only want the best in their teams. We have a proven track record for matching the right people to the right organization within the shortest time!

We have regional offices in Singapore, Taipei, Hong Kong, and Kuala Lumpur.

Mission: To Help People Find Good Jobs and Our Clients to Succeed in Business!

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Company Summary
Agensi Pekerjaan Recruit Express Sdn Bhd
http://www.recruitexpress.com.my/
11-25 employees
Human Resources Management
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