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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Sales / Marketing jobs   »   Sales Manager - IT Industry

Sales Manager - IT Industry

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Position Summary / Description :

  • Manage a team of inside sales agents.
  • Be available to affect the entirety of the team's operations.
  • Manage by walking around. Be visible to answer questions.
  • Motivate and encourage agents through positive communication and feedback

Job responsibilities :

  • Meet at least once each week with the team. At a minimum, reviews the following topics:
  • Review the past week's events, including statistics, results and industry news.
  • Disseminate new product information to the agents.
  • Discuss a sales theme or point-of-interest topic for the agents.
  • Introduce new staff members.
  • Present commendations and awards.
  • Communicate company information.
  • Answer questions and comments.
  • Provide agents with a glimpse of future weeks.
  • Keep track of attendance, daily statistics, paid time off, sick time, etc.
  • Create and maintain files on each agent as they relate to attendance, production, and reviews.
  • Present to the Project Manager at the conclusion of each week a breakdown of the past week’s monitoring checklists and a written performance summary of the team.
  • Present to the Project Manager at end of each week a breakdown of the next week's monitoring assignments and a plan for the team.
  • Create a forecast describing the things each agent will be focused upon.
  • Create a detailed plan of the way in which you plan to impact your team's day-by-day performance
  • Interview and hire staff. Assess needs/plan ahead.
  • Develop schedules with agents each month to ensure call center objectives are covered.
  • Schedule residual training, departmental meetings, sales training, and computer training. 

Job Requirements:

  • Bachelor degree or equivalent professional experience.
  • Previous experience delivering premium services.
  • Previous assignment in a high-tech environment is highly desirable.
  • High level of communication skills both verbal and written
  • Excellent computer skills and proficient in excel, word, outlook
  • Team-oriented
  • Fluent English speaker
  • Minimum of 3 years of experience in IT Sales (2 years) or Leadership (1 year)
  • Ability to motivate, train, coach and lead people
  • Systematic and well organized

Perks & Benefits

  • Employee equity
  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Central location
  • Flexible working hours
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Medical insurance
  • Personal leave
  • Sabbatical leave
  • Open culture
  • Personal development opportunities

Job Location
30-01, The Integra Tower, Level 30, The Intermark, 182, Jalan Tun Razak, 50400 Kuala Lumpur Malaysia
Click to view the location on Google maps

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Company Overview

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

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Company Summary
Webhelp APAC
501-1000 employees
Call Center
Like Webhelp APAC
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