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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   Business Analyst

Business Analyst

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Job Description:

  • Identifies issues, troubleshoots and drives for the root cause based on application knowledge and expertise.
  • Takes an end-to-end view of problem analysis across the dependent business processes and supporting applications.
  • Takes responsibility to understand business strategies, processes, system design/function and its related integration.
  • Builds productive internal/external working relationships by having close follow-up and collaboration with stakeholders (solution architects/ vendors/ technology & operations teams) to resolve issues or requests raised in a timely manner and meeting agreed service levels as well as KPIs.
  • Seeks to know and understand the key stakeholders. Applies sound judgement and escalates where necessary.
  • Provides clear and regular communication to end users and co-workers via oral and written communications.
  • Identify opportunities, participates and contributes actively to improvement initiatives (in collaboration with various stakeholders) that will bring about operational excellence and improve customer satisfaction.

Job Requirements

  • Bachelor’s degree in Computer Sciences, Information Technology or Business Administration (or equivalent/relevant fields)

     

     

  • Minimum 5 years of working experience in a support roles

  • Understands and have general knowledge of business processes in the Laboratory and Manufacturing area.

  • Experience in supporting enterprise Product Lifecycle Management (e.g Siemens Teamcenter), Quality Management Systems (e.g. Reliance ETQ), Lab systems and other mission critical applications.

  • Experience working in a fast-paced, dynamic and highly-matrixed environment with IT teams, remote technical teams as well as cloud hosted or SaaS vendors and partners.

  • Experience working with people with diverse experience, culture and time zone

  • Possesses knowledge of IT best practices. ITIL certification is a plus

Interested please click APPLY NOW orsend your latest resume to 

Abigail Tan 
03 2713 8830
abigail.tan@recruitexpress.com.my

Perks & Benefits

  • Central location

Job Location
Unit 28-06, Level 28, Q Sentral, 2A Jalan Stesen Sentral 2,
Click to view the location on Google maps

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Company Overview

Established since 1996, Recruit Express is the largest and leading staffing solutions provider in Singapore. It is part of the HRnetGroup which is listed on the main board of SGX. With our vast network of resources, extensive databases and defined recruitment processes, we have been successfully bridging talented job seekers of the highest calibre to employers who only want the best in their teams. We have a proven track record for matching the right people to the right organization within the shortest time!

We have regional offices in Singapore, Taipei, Hong Kong, and Kuala Lumpur.

Mission: To Help People Find Good Jobs and Our Clients to Succeed in Business!

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Company Summary
Agensi Pekerjaan Recruit Express Sdn Bhd
http://www.recruitexpress.com.my/
11-25 employees
Human Resources Management
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