Your Browser is Not Supported

To ensure jobstore run smoothly, please use the latest version of the following supported browsers:

Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Information Technology jobs   »   TECHNICAL MANAGER

TECHNICAL MANAGER

Petaling Jaya, Selangor, MY
Apply To This Position

Techincal Manager will report To Head of Business Operation Director

 

Responsibilities and Duties

  • Perform details and planning on monitoring for customer and ISP core network setup.
  • Able to setup ISP core network by using mikrotik core router and Cisco layer 3 switches.
  • Able to setup, maintain, optimize BGP routing with relevant upstream peering.
  • Able to setup, maintain, optimize core network for highspeed broadband customers.
  • Handle support job on customer feedback and complaints in 24x7 basis.
  • Provide level 2 & 3 support for the technicians in the NOC.
  • Need to stand by 24x7 base on shifts.
  • Escalate urgent matters within the NOC and with other Technical teams to ensure we are meeting our service level agreement.
  • Provide Network Design and Proposal to client accordingly if any.
  • Troubleshoot all the relevant services and product been deployed for customer.
  • Carry out onsite implementation and support of peplink, cisco & mikrotik router, and Fortinet & Sophos firewall to nationwide customers if necessary,
  • Ensure incidents tickets are responded and update properly and resolved within the SLA.
  • Notify to management and related parties for high profiles issues.
  • To monitor and ensure maximum services availability and performance.
  • Ensure professional trouble ticket handling and make sure every ticket for customer need to be open/close properly.
  • Conduct knowledge and skills transfer to internal staffs and plan/propose the support duty to Business Operation Director.
  • Onsite and remote IT support of technical issues.
  • Site surveys performed in preparation of onboarding new clients, or upcoming project work.
  • Document client site hardware, processes and procedures.
  • Support customer’s after sales inquiries in terms of upgrade, restructuring, relocation, new service request, issues from existing system and others as required.

Qualifications

  • Degree in Computer Science, Professional Certificate or equivalent.
  • Minimum (5) years of working experience.
  • MTCNA, CCNA & CCNP are preferred.
  • Peplink Certified Engineer are preferred.
  • Sophos Certified Engineer are preferred.
  • Fortinet Certified Engineer are preferred.

Perks & Benefits

  • Personal leave

Job Location
B-05-16, Level 5, Block B, Sunway GEO Avenue Jalan Lagoon Selatan, Sunway South Quay Bandar Sunway,
Click to view the location on Google maps

Apply To This Position

Save for Later

Company Overview

The Jenexus Group of Companies is one of the leading in providing Business Network Services, Business IT Development, Business Cloud, as well as Business Software Development and Business Digital Segment. The Jenexus Group of Companies has a visionary focus on government agencies and corporate companies across multiple industries, including Defence, Safety & Security, Healthcare, Finance, Ship Building, Renewable Energy, Oil & Gas, IT Solutions, and Engineering & Construction services.

Read more
Company Summary
Jenexus Holding Sdn Bhd
https://www.jenexusholding.com/
26-50 employees
Telecommunication

Sharing is Caring

Know others who would be interested in this job?