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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Contact Center Representative (Mandarin Speaker)

Contact Center Representative (Mandarin Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Job Responsibilities:

  • To be responsible and dedicated to all incoming telephone enquiries / emails from customers, problem and complaints relating to the Company or the Company's client products and services, with the objective of resolving issue as timely, providing first excellent contact resolution.
  • To meet/ exceed productivity and quality standards (E.g: email response time, quality call monitoring and customer satisfaction monitors).
  • Respond to telephone and email enquiries professionally, in compliance with all internal policies, compliances at all times.
  • Research required information using available resources, P400, and follow through in a timely manner.
  • To escalate any queries or unsolved or priority issues that cannot be completed with the agreed procedure.
  • All required information is obtained from customer verified and entered accurately into the appropriate systems.
  • To undertake any administration tasks delegated by the Team Leader Manager, client or the company's manager, during low volume.

Job Requirements:

  • Candidate should be Malaysians citizens.
  • Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
  • Preferably at least 1 year of related working experience.
  • Preferably Executive specializing in Customer Service or equivalent.
  • Good communication skills in English,Chinese,Malay language for both spoken and written
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Company Overview

We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|

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Company Summary
Brandt International
51-100 employees
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