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Jobs in Malaysia   »   Jobs in Cyberjaya   »   Customer Service jobs   »   Front Desk Assistant

Front Desk Assistant

Cyberjaya, Selangor, MY
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CORE DELIVERABLES

1. To effectively manage MDEC Front Counter

  • Effective management of MDEC organization's Lobby and Phone Communication channels.
  • Greets and direct all visitors in accordance to established standard operating procedures. Ascertain the nature of their business and referring them to the appropriate individuals.
  • Ensures the reception counter is managed at all time and the tidiness of the counter is maintained.
  • Management of all incoming customers, documents and customer enquiries and directing to the appropriate MDEC representatives / staffs.

2. To attend and manage all first level enquiries of Customer Interaction.

  • Effective management of all incoming MDEC official communication channels.
  • Accurately relay messages and information to the respective staff on a timely manner.
  • Providing general information relating to MDEC and assisting wherever possible.

3. To provide administration and ad hoc reporting support

  • Performs effective clerical tasks. Operates basic office equipment. Sorts and routes incoming materials.
  • To update Outbound Calls
  • To update any adhoc reports assigned by the management

4. Conformance to schedule

  • Adherence
  • Punctuality
  • Attendance

5. Sales/Outbound

  • Cross sell and up sell company product and service whenever possible
  • Build customer’s interest in the services and products offered

6. To support and contribute in all initiatives of the Customer Service Division and Department.

 

QUALIFICATIONS

1. Minimum Diploma in any discipline

2. Experience in handling customers of various levels and cultures

3. 1- 2 years of experience in managing multiple inbound and outbound campaigns in a call centre environment will be an added advantage

Perks & Benefits

  • Central location
  • Casual dress code
  • Open culture

Job Location
Cyberjaya, 63000 Selangor, Malaysia
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Company Overview

MDEC has driven significant digital transformation and adoption across the public and private sectors in Malaysia since our establishment in 1996. As the world moves rapidly into the Fourth Industrial Revolution (IR4.0), MDEC is ready and fully focused on leading Malaysia’s Digital Economy forward by accelerating:

Formulation of policies and coordination of agencies to enable success
Development of futureproof workforce to grow the Digital Economy ecosystem


Creation of global champions to increase contribution from the Digital Economy to GDP
MDEC will leverage our proven track record, industry credibility and experienced leadership to connect, catalyse and commercialise digital initiatives to advance a thriving and sustainable Digital Economy for the country, with diversity and inclusivity at its core.

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Company Summary
Malaysia Digital Economy Corporation (MDEC)
www.mdec.my
201-500 employees
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