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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Customer Service jobs   »   Customer Support - Operation Team

Customer Support - Operation Team

Petaling Jaya, Selangor, MY
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Responsibilities:

  • Optimise customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Assist on set-up outlets SOP , policies and standards and assure proper compliance among outlets
  • Keep accurate records and document customer service actions and discussions.
  • Analyse statistics and compile accurate reports.
  • Develop and execute ecommerce business with outlets.
  • Monitor sales performance of outlets and provide support to assist sales generation. 
  • Provide POS system support and periodic outlet visit to build good rapport.
  • Execute all licensing & agreement  of outlets and handle new outlets opening, outlet closure, outlet relocation, agreement renewal , termination etc.
  • Maintain resources and utilise assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget. 

 

Requirements:

  • Proven working experience in Retails Management. 
  • Experience in providing customer service support.
  • Excel in Chinese and English.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of Retails Operations and agreement.
  • Ability to think strategically and to lead.
  • Excellent client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Possess at least a Bachelor's Degree in Business Administration or related field.

 

Perks & Benefits

  • Regular team activities
  • Company trips
  • Medical insurance
  • Personal development opportunities
  • Staff treatment and staff purchase

Job Location
12A - B, Jalan Teknologi 3/5, Sunsuria Technology Centre, 47810 Kota Damansara, Selangor Malaysia
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Company Overview

Origin Herbal Hair Treatment was founded by Madam Cheah Bee Chew (Bee Choo) in 2000. It adopts an ancient formula using 100% natural herbs mixture without any chemical or preservative in producing Herbal Paste Product. Its products are specifically designed to improve hair condition. Madam Cheah's business path began in Singapore. Began with a humble house with a stand alone steamer and a chair only, over the years, she has gained trust from customers. Her home-based business then moved on to a bigger shop, establishing 5 more shops in Singapore, 48 franchises/licensees in Malaysia and to other Asian countries, such as Indonesia, Thailand, Taiwan, Philippines and Hong Kong. Special herbs and formula handed down from human's ancestors that have been proven to yield effective results can help individuals solve their hair loss as well as dandruff problem with specialist treatment.

The company's unique herbal hair treatment is formulated by 100% pure Chinese herbs which are processed on daily basis to ensure their freshness and effectiveness. Origin Herbal Hair Treatment has become more established over these years. It is well-supported by thousands of satisfied customers who are on their ways to improve blood circulation while activating their hair follicle, hence enabling their hair to regrow faster. Apart from that, the customers are also experiencing improvements on their scalp condition and delayed growth of white hair, as during treatments adequate nutrients are supplied to their hair scalp thereby boosting their self confidence, besides increasing the growth of black hair. The company continues to keep up-to-date to the changing trends and expectations out there through constant research and finding ways to improve the quality of its herbal paste. It will always guarantee its customers with the best quality and services they deserve.

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Company Summary
Origin Herbal Hair Treatment Sdn. Bhd.
http://www.origin.com.my/
11-25 employees
Cosmetics
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