Position: Customer Support Executive-Loyalty program.
Salary: RM 3000-3500.
Job location: Petaling Jaya (Jalan 204,Section 51).
Our client is a premier loyalty promotion and fulfillment management companies in Malaysia. Their clientele have grown and diversified in the last decade, from initial mainly commercial banks and financial institutions to telecommunication, petroleum and MNCs. Under their reward programs, they have collaborated with top local and international brands to deliver attractive rewards for the member customers.
Currently they are seeking to recruit additional person to join their existing customer service team that will be based at corporate office in Section 51, Petaling Jaya.
This is a full time permanent position based at their corporate office at Jalan 204,Section 51,Petaling Jaya. Hours of work are from 9.00am-6.00 pm Monday to Friday.
About the job
As the Customer Support Executive, you will be managing customer care for their various loyalty programs within the banking and financial institutions. This role is responsible for supporting the loyalty programs of the various banking institutions in Malaysia.
This position is fast paced. As the Customer Support Executive, you will be managing customers' portfolio entitlements and rewards within their loyalty program. Your role will be attending to customer interactions in timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role will also include managing, ordering and purchasing and making delivery of rewards earned to customers.
We are looking for female candidates to assume this customer-focus role. She must ideally possess minimum Diploma qualification in any field of study coupled with strong communication skills, the ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous to take up this role.
Ideally we are looking for candidates who have proven loyalty program experience preferably in banking/financial institution environment. To be considered for this role, candidates must have some work experience in jobs related to customer service, tele-marketing, call center or similar role.
Candidates for this role must have the desire to work in a supportive team environment with ability to work under pressure with speed and accuracy. She must be computer literate with ability to use MS Office and internet applications skills.
About the job location
In this role, you will be based at Section 51 in Petaling Jaya. Candidates who are residing in surrounding areas such as Jalan Templer, Jalan Gasing, Taman Medan, Section 14 will find it most convenient to commute to the location. In this connection, we at Chrisjac will place your place of residence as one of the prime consideration in your application.
Interested candidates are invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward resume directy to us via our E-mail at: email@example.com
Perks & Benefits
- Casual dress code
- Personal leave