- Candidate must possess at least Bachelor Degree in Computer Science/Information Technology, Business Studies/Administration/Management, Commerce, Marketing or equivalent. Major in Business Information will be an added advantage.
- Excellent customer service and interpersonal skills.
- Excellent communication skills.
- Demonstrate analytical and problem-solving skills and multi-tasking.
- Advanced computer proficiency level in Microsoft Excel & data entry.
- A team player and initiative.
- Mandatory language in written and spoken - English. Additional advantage if able to write and communicate in Mandarin.
- Fresh graduates are welcome to apply.
- Process new customer account setups, orders, forms, applications and requests. Ensure data accuracy is maintain in system.
- Perform material planning.
- Inventory Management.
- Provide delivery information and ensure timely delivery.
- Respond promptly to customer enquiries.
- Deal with non-supplied, under orders, over orders and damaged goods.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Communicate and coordinate with internal departments such as Purchasing, Planner and Logistics to ensure clear information to support customers enquiries pertaining to stocks and delivery support.
- Liaise with Finance to ensure prompt payments from customers. Monitor and handle payment in advance customers.
- Maintain data on Sales pricings and other data deemed necessary for order purposes.
- Keeps information accessible by sorting and filing documents.
- Build sustainable relationships of trust through open and interactive communication.
- Render administrative support to other customer care team members when the need arises, or as instructed.
- 5 days week.
- Group personal accident & hospitalization coverage.
- Highly attractive remuneration packages.
11-1, Persiaran Bayan Indah, Bayan Bay, Penang
Click to view the location on Google maps