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Jobs in Malaysia   »   Jobs in Cheras   »   Customer Service jobs   »   CUSTOMER SERVICE - MANDARIN SPEAKER

CUSTOMER SERVICE - MANDARIN SPEAKER

Cheras, Selangor, MY
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JOB SCOPE

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Contributes to team effort by accomplishing related results as needed.

Education and Experience Requirements:

  • High School/ University/college degree is an asset
  • Familiarity with office software and phone systems a plus
  • Previous experience, especially in particular industry, preferred

JOB DETAILS

1. Start date: May 2021 

2. Salary package
~  Basic: RM 3000 per month
~ Night shift allowance up to 300 or up to 500 depending on the timing (10pm shifts & 2am shifts)
~KPI up to rm300 ONLY
~ Medical insurance card after confirmation), EPF and Socso will be deducted from the first day you onboard

3. 5 days working including both public holidays and weekends (5 working days)
The working hours will be 24/7, 9 hours (8 hours working + 1 hour lunch time) rotational shift including midnight shift.

4. Working location: Sunway Velocity, Cheras

Perks & Benefits

  • Employee equity
  • Nearby public transport
  • Casual dress code
  • Medical insurance
  • Open culture
  • Epf
  • Sosco
  • Medical leave 

Job Location
30-01, The Integra Tower, Level 30, The Intermark, 182, Jalan Tun Razak, 50400 Kuala Lumpur Malaysia
Click to view the location on Google maps

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Company Overview

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

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Company Summary
Webhelp APAC
https://www.webhelp.com/en-us/
501-1000 employees
Call Center
Like Webhelp APAC
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