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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Chat Support (Japanese/Vietnamese/Korean/Mandarin)

Chat Support (Japanese/Vietnamese/Korean/Mandarin)

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

POSITION SUMMARY:

The Chat Support Associate is to help support social media advertisers worldwide through chats

DUTIES AND RESPONSIBILITIES:

Understand customer enquiries and respond via applicable channel
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated are required
Perform all procedures accurately, including following social media documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the social media processes
 

Requirements:

Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Willing to work on 24/7 shift rotation

Perks & Benefits

  • Nearby public transport
  • Central location
  • Work visa sponsorship

Job Location
KL Sentral
Click to view the location on Google maps

✱   This job post has expired   ✱
Company Overview

We are Careers International, global experts in attracting top class talent and in the preselection process. We deliver unparalleled results by applying our own unique, innovative technology along with our passion for recruitment.

Company Summary
Career International
www.careerintlinc.com
1001+ employees
Human Resources Management
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