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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Chat Support (Mandarin / Korean / Vietnamese / Japanese Speakers)

Chat Support (Mandarin / Korean / Vietnamese / Japanese Speakers)

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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DUTIES AND RESPONSIBILITIES:

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated are required
  • Perform all procedures accurately, including following social media documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the social media processes

Requirements:

  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
  • Willing to work on 24/7 shift rotation
  • Must be able to start work immediately

 

 

Perks & Benefits

  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Central location
  • Work visa sponsorship

Job Location
KL Sentral
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Company Overview

We are Careers International, global experts in attracting top class talent and in the preselection process. We deliver unparalleled results by applying our own unique, innovative technology along with our passion for recruitment.

Company Summary
Career International
www.careerintlinc.com
1001+ employees
Human Resources Management
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