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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Credit Receivables Supervisors

Credit Receivables Supervisors

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Job Description:

  • You will be responsible for overseeing as well as participating in the daily processes of the Collection department.
  • You have to ensure collection tasks are completed timely, provide task priorities to the team, assist with problem resolutions, assist in leadership responsibilities and ensure the policies are followed.
  • The ideal candidate will need to have proficient written and verbal communication skills and be a detail-oriented problem solver with the ability to multi-task.
  • We are looking for a team-player who enjoys working closely with other departments in an ever-changing environment.

Job Requirements:

  • Supervision and performance of daily collection department functions, management of escalation cases, monitoring of collector workloads and performance against metric.
  • Responsible for overseeing staff, including but not limited to fielding questions, providing task priorities and problem resolutions.
  • Facilitate the training of collectors.
  • Lead and coach team by using formal performance reviews.
  • Monitor staff's productivity goals and expectations.
  • Provide report as and when needed.
  • Monitor delinquency performance

Qualifications:

  • A diploma or degree holder in Economics/Finance/Accountancy/Banking/Business
    Studies/Administration/Management/Commerce or equivalent.
  • With relevant working experience in collections/call centre.
  • Experience in managing a team.
  • Ex-bankers are encouraged to apply.
  •  Minimum Basic RM2000 – RM2300 + Commission + Incentives.

Skills:

  • Proficient in English & Bahasa Malaysia.
  • Ability to speak other languages would be an added advantage.
  • Strong interpersonal, organization and planning skills.
  • Analytical.
  • Having knowledge in Islamic Financing Products is a must.
  • Proficient in Volare System.

Perks & Benefits

  • Employee equity
  • Central location
  • Personal leave

Job Location
11th Floor, Wisma Bandar, No. 18 Jalan Tuanku Abdul Rahman
Click to view the location on Google maps

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Company Overview

We have been in the business of debt recovery since year 2003 and have established a nationwide debt recovery network with branches throughout Malaysia.

Company Summary
CCR Networks Sdn Bhd
101-200 employees
Call Center
Job Openings
Total 4 jobs
Site Visit Officer
Kuala Lumpur
Admin Assistant
Kuala Lumpur
Verification Officers
Kuala Lumpur
Credit Receivables Officers
Kuala Lumpur

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