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Jobs in Malaysia   »   Jobs in Cyberjaya   »   Information Technology jobs   »   Technical Support Representative - Vietnamese Speakers

Technical Support Representative - Vietnamese Speakers

Cyberjaya, Selangor, MY
  • Responding to the incoming requests via Phone & Email
  • Documenting all requests
  • Gathering all appropriate information for the type of request or incident
  • Attempting to fulfill the request or resolve the incident
  • Being familiar to who is entitled to receive what services
  • Being familiar with the alternatives resolution for the request type
  • Reviewing the alternatives resolution with the requester
  • Updating the request record to reflect the ongoing steps of resolution
  • Accessing knowledge base or on-line information
  • Responding to Customer request with accurate and appropriate information
  • Transferring or Escalating the requests to the appropriate support group
  • Informing the customer of the status of an existing request, upon request
  • Contacting the customer for further information, as required
  • Closing requests with customer agreement
  • Ensure follow up on ticket closure.
  • Perform Remote Access Support Services.

Perks & Benefits

  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Central location
  • Casual dress code
  • Regular team activities
  • Medical insurance
  • Personal leave
  • Open culture

Job Location
KL Sentral
Click to view the location on Google maps

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Company Overview

We are Careers International, global experts in attracting top class talent and in the preselection process. We deliver unparalleled results by applying our own unique, innovative technology along with our passion for recruitment.

Company Summary
Career International
1001+ employees
Human Resources Management
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