- Execute the operation and documentation issues independently.
- Execute the daily customer service tasks, maintaining good relationship with oversea agent and customers.
- Team management and problem solving for internal and external issues.
- Operation and customer service of nomination business from overseas agents including documentation, system data integrity and quotations.
- Responsible for the customer service for the freehand cargo, and distribution and tracking of effective Sales Lead.
- Working closely with outside sales and inside sales, develop the other business from the FOB suppliers (shipper) and middleman by good service.
- Good experience for nomination business development and maintenance and must familiar with the local forwarding prices.
- Obey and execute the job arrangements assigned by the region manager and make regular work result report besides, keep good relationship with oversea agents and customers.
- Regularly analyze the quantities of cargos and its costs in the regionand follow up the execution of the sales target.
- Develop the new pattern of the business.
- Manage the working condition of the staffs in the region and Handle the emergency situation.
- Establish and improve the working team, enhancing the performance constantly.
- Receiving oversea agent and customers independently and make good arrangement and schedule
- Any other tasks assigned by the supervisor
- Candidate must possess at least a Diploma, Bachelor’s Degree, preferable major in business administration, marketing, logistics and/or supply chain management.
- At least 3 year(s) of working experience in Customer Service related to shipping, freight forwarding or logistics industry is required for this position.
- Good ability coordination, open communication, understanding of multinational comunication structure.
- Able to work under pressure and work independently.
- Can speak fluently in English and Mandarin (will be added advantage).
- Priority will be given to those candidates who are able to start work immediately.
Perks & Benefits
- Employee equity
- Medical insurance
No 1, Jalan Biola 33/1, Seksyen 33, 40400 Shah Alam, Selangor Darul Ehsan .
Click to view the location on Google maps