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Jobs in Malaysia   »   Jobs in Johor Bahru   »   Customer Service jobs   »   CUSTOMER SERVICE OFFICER


Johor Bahru, Johor, MY
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Duties and responsibilities

· Analyse purchase order prior to the selling price, quantity, incoterm term, delivery date, payment terms and currency

· Discuss with planner the feasibility of the delivery date requested by customer otherwise counter propose alternative date to customer

· Enter the sales order into the system

· Follow up with planner the status of the delivery date and ensure on time delivery as per committed

· Upon Receive/Request forecast from customer shall review with customer on the forecast accuracy

· Analyse the forecast accuracy versus actual sales revenue 

· Ensure prompt response to customers' inquiries and complaints' etc.

· Work closely with Sales & Marketing Team to understand and prioritize customers' requirements

· Help customers to expedite urgent orders from time-to-time.



· Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Post Graduate Diploma in any field.

· At least 2 Year(s) of customer service experiences in manufacturing industry or this position 

· Good communication, negotiation and customer service skill. Able to work under pressure and tight dateline with high sense of ownership.

Perks & Benefits

  • Personal leave
  • Medical leave

Job Location
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Company Overview

Established in 2000, WENTEL ENGINEERING SDN BHD has experienced steady growth in sales and productivity, attributed primarily to excellent customer servicing, precision engineering, on-time deliveries and highly skilled employees. WE is a fabricator of sheet metal specialties that applies leading edge technology to provide metal parts services to every phase of the process. While providing valued customers with products and services at unparalleled levels of reliability, uncompromised quality and competitive cost, WE is challenging itself to achieve the ISO 9001:2015 Standard of Certification for Fabrication and Manufacturing of metal and wooden parts for machinery. With strategic acquisition and investment in advanced technology equipment and trained personnel, WE is poised to stay competitive in the forefront of engineering innovation.

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Company Summary
201-500 employees
Engineering - Electrical / Electronic / Mechanical

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